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WOW what an incredible team of people and service! Owner Tracey gave us a wonderful and informative introduction about what to expect up the mountain, before taking us on the short shuttle ride to the start of the Tongariro Alpine Crossing. Her whole ethos was about whanau and warmth, and we really did feel like we were part of her family by the end of it! She was like our honorary Aunty for the day - made sure everyone was well equipped and ready to go, and also asked that we text her once we were safely down the mountain so she knew we were ok. Before we got on our way, Tracey also gave us a Karakia (Maori prayer) to bless us on our journey - it felt incredibly sacred, and honestly set the tone for what was a magical experience up Tongariro. Aside from the fact we could drive to and from the Crossing in our own car by using National Park Shuttles (which is so convenient) they are clearly so much more than transport. Would highly recommend!…
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Date of experience: November 2020
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With the changes to parking on Mt Ruapehu, skiing on the mighty maunga is a little harder to organise. Parks are limited. Disappointed punters are turning to shuttle operators for help getting up the mountain - but their capacity is capped and so at the end of the day there is frustration for all. With this as the backdrop to my family's recent attempt to get up the mountain...I had the good fortune to talk to National Park Shuttles. They were the only operators still taking calls. Despite the level of frustration they had with the new system, the staff were patient and explained how the bottlenecks were happening. Tracy talked me through getting a shuttle, and then later, colleague Thomas, who has the most beautiful phone manner, helped us stay on track with the booking and how to make the best use of it. They were consumate proffesionals during a stressful weekend when no one else was taking calls. And the shuttle itself was great. Easy to use. Punctual. Perfect. Well done guys. What an amazing service during difficult times.…
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Date of experience: September 2020
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Used the service to take me to the start of the Tongariro Alpine Crossing. Reservations to make through the website or at the I-side at the Schnapps bar.
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Date of experience: December 2019
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We managed the Crossing comfortably last Tuesday the 25th of February. Dutchie, your humour and anecdotal information had my brother Robert and I in stitches. We were well prepared for our epic tramp. Always a smile. Thanks, John. Until next time, all the very best! John Nicholson. …
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Date of experience: February 2020
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Booked a return shuttle with this company, they cancelled due to bad weather which was understandable and offered a refund. No refund was received and an email asking for it as not been answered. My advice, go with another company!
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Date of experience: December 2019
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