Booked a round trip for the crossing. Bus came on time, but was named after another tour operator and picked up customers from different bookings, so make sure to ask if that’s the right bus for you. On the way back, we were told by the driver that the same bus will come at 1.30, 2.45 or 4. We practically ran the entire descent trying to make the 1.30 bus and came out of the forest at 1.38 and the bus was already gone. All other operators were there waiting for finishing passengers for long periods of time, but this one does not, so if you miss it you end up waiting for the next one which only comes an hour and fifteen minutes later. Overall experience was fine, but I feel there should be more available shuttles or the driver should have the ability to wait for 10-15’ for more arriving hikers.

Great to deal with. Reliable service, good website, clear instructions, great staff. Massive advantage of being able to walk to our vehicle at the end of the walk so no time issues that you have with the other transport companies. Good to have secure parking, too.

Fantastic shuttle service! We opted for the return shuttle to drop us off at Mangetepopo to walk Tongariro Crossing and pick us up at the other end of the walk. They picked us up from the Park n Ride in National Park at 8:30 am on-the-dot which was excellent. The driver also checked everyone had the appropriate gear to walk the crossing successfully. Unfortunately, the weather past the Devil's Staircase portion of the walk meant we couldn't continue to the end of the crossing (snow, ice, and 75km/h winds at Red Crater 😨). A ranger/guide suggested we turn back, and we returned to the Mangetepopo carpark as the weather worsened. Once there we waited for about 10mins before some of the shuttle drivers checked on us to make sure we had a ride back with them to National Park. A full busload of us made it back to National Park within about an hour of returning to the start of the track. Tip: if you do need to return to the start, call the shuttle operator while you're on the mountain. I didn't have service once we made it to the car park shelter so couldn't call them, but luckily they were waiting there anyway since so many people were turning back. The shuttle drivers checked off each of their travellers from a checklist and cross-referenced them with other shuttle operators to ensure everyone got off the track safely. All the drivers did a great job making sure everyone was accounted for and getting shuttles out to the track start to pick up more returners.