Il Borro La Cantina
Il Borro La Cantina
4.5
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4.5
74 reviews
Excellent
44
Very good
22
Average
6
Poor
2
Terrible
0
mcorassa
Sao Paulo, SP152 contributions
Sept 2018 • Couples
The estate is one of the most wonderful I have ever seen. It's huge. It has golf. It has a spa. It has tennis. It has hiking. The rooms are amazing. But the services are way below what I would expect from it. Apart from the guys who drive you all around in small cars, who are very polite and have a very good English, and also the people who cleaned our room, the services are not good. Breakfast is fancy, nothing special. Dinner at the Osteria del Borro (please read my review at its TripAdvisor psge) was way below any expectation. Services at the pool were medium. Short wine list. Short menu. Heterogeneous quality of service. The infinite pool is lovely, but, come on, for a place like this couldn't it be heated? Anyway, these are things that make me uncomfortable because the services should match the place. If was not by the food, I would eagerly wait for my next time around here.
Written 10 September 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
connell66
London, UK385 contributions
Aug 2017 • Couples
Whilst there is no denying the beauty of the surroundings and the attention to detail in the decor, we were less than impressed with the way this resort was being run.
On arrival, no-one came out to greet us when we drove up, nor did they give us the room we had booked. They told us that the room they were giving us was more up to date and had its own garden, so we naturally thought we had been upgraded.
When we were shown the room, we thought it was ok, but not special and we were quite surprised. The grass in the garden was untended and overgrown and there was just a table and chairs with no seat pads on which to sit. No sunbeds - nothing else at all.
No chest of drawers in the bedroom in which to put underwear etc and the safe was broken. That was the last straw so we insisted they move us immediately and they concurred and promptly helped us to move to the room we had booked in the first place, which of course was delightful! Why oh why do these Hotels try and fob people off with inferior rooms? I don't understand it. They ask you to pay a huge sum per night and then try to give you inferior accommodation. You shouldn't have to go through that with an Hotel of this calibre.
Breakfast was good and dinner in the informal dining room was likewise good. Neither coffee and tea or water were replaced in the room. We had to ask for more water. Nor did we get a price list for the mini bar which we requested.
Service on the whole is good-but so it should be at a 5 star Hotel.
Coming back to the Hotel after eating out, we had to wait several minutes for the one and only night porter to open the electric gates to the Estate. When I enquired why couldn't they issue guests with a fob, he told us there was a special code we should have been given on arrival. Why didn't he give that to me when I called him from the car to let us in??? No response at all from the intercom.
Last year we stayed at the other Ferragamo resort at Castiglione Del Bosco, which is run by Rosewood and there we had the sort of service which befitted a 5 star resort.
Really, not good enough Il Borro. Please consider you are charging top dollar for your resort and people have many options of places to stay when they are paying that amount of money per night! You really need to consider your operation.
On arrival, no-one came out to greet us when we drove up, nor did they give us the room we had booked. They told us that the room they were giving us was more up to date and had its own garden, so we naturally thought we had been upgraded.
When we were shown the room, we thought it was ok, but not special and we were quite surprised. The grass in the garden was untended and overgrown and there was just a table and chairs with no seat pads on which to sit. No sunbeds - nothing else at all.
No chest of drawers in the bedroom in which to put underwear etc and the safe was broken. That was the last straw so we insisted they move us immediately and they concurred and promptly helped us to move to the room we had booked in the first place, which of course was delightful! Why oh why do these Hotels try and fob people off with inferior rooms? I don't understand it. They ask you to pay a huge sum per night and then try to give you inferior accommodation. You shouldn't have to go through that with an Hotel of this calibre.
Breakfast was good and dinner in the informal dining room was likewise good. Neither coffee and tea or water were replaced in the room. We had to ask for more water. Nor did we get a price list for the mini bar which we requested.
Service on the whole is good-but so it should be at a 5 star Hotel.
Coming back to the Hotel after eating out, we had to wait several minutes for the one and only night porter to open the electric gates to the Estate. When I enquired why couldn't they issue guests with a fob, he told us there was a special code we should have been given on arrival. Why didn't he give that to me when I called him from the car to let us in??? No response at all from the intercom.
Last year we stayed at the other Ferragamo resort at Castiglione Del Bosco, which is run by Rosewood and there we had the sort of service which befitted a 5 star resort.
Really, not good enough Il Borro. Please consider you are charging top dollar for your resort and people have many options of places to stay when they are paying that amount of money per night! You really need to consider your operation.
Written 18 August 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jenesaisquoiV
Las Vegas, NV211 contributions
Jan 2019 • Couples
what an amazing experience! The medieval town is so charming and unique. We had a beautiful, spacious suite. Valentina, the concierge, is absolutely incredible: so friendly and helpful. My only suggestion to the hotel would be to please have the firewood stocked each day. Every night when we would return the basket would be empty. The fireplace was so nice to enjoy wine in front of. I would definitely recommend and I will definitely come back!
Written 6 January 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
slefleur
Toronto, Canada115 contributions
Oct 2018 • Couples
Where to begin?
The good: lovely grounds and facilities. The horseback riding is a must (if it your thing). The Osteria has good food and great ambiance. The breakfast is also very good.
The bad:
If you book through Expedia (as we did) do not expect to get a good room. We booked a delux room and are not even sure we got one. The room was on the lower level (room 502) with no view and loud as the people above us did a lot of yelling, slamming doors and stomping around. The room itself seemed as if someone had started decorating and stopped half way though. The rooms did not reflect the photos on their website or TripAdvisor.
If you want to book the Tuscan Bistro make sure you do it weeks in advance. They do not give priority to hotel guests. What was worse was that we were give a reservation and than it was taken away to accommodate others (large group of Russians had arrived). After fighting with the manager over the lack of service (given the choice I would have checked out at that point) he apologized and covered our dinner on the third night at the Tuscan Bistro (we had made that reservation ourselves 3months prior). The lack of simple guest service turned me off staying at another Ferragamo hotel which is a shame as I love the brand and have enough shoes and bags from them to start my own museum. Had the manager actually apologized from the beginning rather than argue with me and tell me that it did not matter than perhaps I would be writing a different story.
Bottom line is that I would recommend staying somewhere else. The rooms are not particularly beautiful or maybe they are of you book directly. The service from the front reception was not good and management has no clue how to deal with sticky situations. Yes we were given a free dinner after a situation that was completely unnecessary. Service from the rest of the staff including the concierge in the medical village is good. However I would recommend staying elsewhere while booking the Osteria (not the Tuscan Bistro as the food was better at the Osteria) for dinner and if you enjoy horseback riding you can book that without staying there.
The good: lovely grounds and facilities. The horseback riding is a must (if it your thing). The Osteria has good food and great ambiance. The breakfast is also very good.
The bad:
If you book through Expedia (as we did) do not expect to get a good room. We booked a delux room and are not even sure we got one. The room was on the lower level (room 502) with no view and loud as the people above us did a lot of yelling, slamming doors and stomping around. The room itself seemed as if someone had started decorating and stopped half way though. The rooms did not reflect the photos on their website or TripAdvisor.
If you want to book the Tuscan Bistro make sure you do it weeks in advance. They do not give priority to hotel guests. What was worse was that we were give a reservation and than it was taken away to accommodate others (large group of Russians had arrived). After fighting with the manager over the lack of service (given the choice I would have checked out at that point) he apologized and covered our dinner on the third night at the Tuscan Bistro (we had made that reservation ourselves 3months prior). The lack of simple guest service turned me off staying at another Ferragamo hotel which is a shame as I love the brand and have enough shoes and bags from them to start my own museum. Had the manager actually apologized from the beginning rather than argue with me and tell me that it did not matter than perhaps I would be writing a different story.
Bottom line is that I would recommend staying somewhere else. The rooms are not particularly beautiful or maybe they are of you book directly. The service from the front reception was not good and management has no clue how to deal with sticky situations. Yes we were given a free dinner after a situation that was completely unnecessary. Service from the rest of the staff including the concierge in the medical village is good. However I would recommend staying elsewhere while booking the Osteria (not the Tuscan Bistro as the food was better at the Osteria) for dinner and if you enjoy horseback riding you can book that without staying there.
Written 7 October 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard A
Short Hills, NJ46 contributions
Jul 2018 • Couples
Just finished a four night stay at Il Borro. The staff is exceptional - very friendly and caring. Our suite was very nice, but needed refreshening. Major drawback at the hotel is the hilly distances between the rooms and other areas of the hotel, like the swimming pools, spa, and restaurants (although they gladly send a car to shuttle you). Another major drawback is that the food at the two on-site restaurants is not befitting a Relais & Chateaux property. We had dinner our first night at the hotel’s upscale restaurant and were so disappointed that thereafter we chose to go outside the hotel to local area restaurants for dinner.
Written 29 July 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alon a
Lisbon, Portugal7 contributions
Mar 2018 • Family
We spent a week in Il Borro and it was amazing experience, the room was huge and everything had the feeling of authentic and up scale.
Breakfast was great with a view on the village.
The only point which is missing is a good place to have dinner in the hotel. The restaurant doesn’t represent the amazing food of the area and there are many other options in a 20-30 minuets drive.
Breakfast was great with a view on the village.
The only point which is missing is a good place to have dinner in the hotel. The restaurant doesn’t represent the amazing food of the area and there are many other options in a 20-30 minuets drive.
Written 17 April 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ShanJay82
Annapolis, MD109 contributions
Nov 2017 • Friends
Lovely property in Tuscany. Tree lined road leading to main area. Tomato vines, grape vines, and other types of beautiful flora. Did a wine tasting and tour. Interesting set of art collected by the Ferragamo family. The pieces all had some relevance to wine. The wines themselves are tannic and dry as are majority of the wines in the Tuscan region. We enjoyed our lunch experience more than the actual lunch itself. Over a bottle of rose, we had grilled octopus, ricotta cheese dumplings, and tiramisu for dessert. Offered free WiFi in the lobby which was nice. Would prefer to ha e had the experience in warmer weather to enjoy the outdoor beauty of the area.
Written 14 December 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kwagmeister
Newburgh, IN1,650 contributions
Jun 2017 • Couples
We spent five nights at Il Borro -- and enjoyed the wine cellar tour during our last afternoon at the beautiful resort.
The Ferragamo family has painstakingly restored the estate and its picturesque medieval village. We stayed in the village and it was fantastic -- have you ever wondered, in Disney, what it might be like to stay in one of the picturesque little villages they recreate as part of the Magic Kingdom? That is what staying at Il Borro was like ...only better because of the charm, the views, the people -- even the resident cat, Peepo.
The cellar tour was fun and very informative. You begin with a video which describes the history of the estate, who owned it over time, and then chronicles the restoration by the Ferragamo family and description of the vineyards, olive groves and farm. Our knowledgeable guide then led us through the art gallery -- with marvelous pieces including a Manet, Warhol, and Picasso etching among many others -- all representing the topic of wine. Then it's on to the cellar, where you pass the bottling machine, cases prepared for shipment, and then the oak barrels. The sight and scent of the wine is wonderful.
In the middle of the cellar is the tasting room. We tasted four of the estate's wines, each one better than the last. Crackers drizzled with the estate's own olive oil helped to cleanse our palates in between. It was very enjoyable.
There is a wine shop on the premises that sells some Ferragamo products also -- you can ship home or order from home.
We were so glad we took the tour. We had been enjoying the wines during our visit and this just tied the bow, so to speak, on the experience.
The Ferragamo family has painstakingly restored the estate and its picturesque medieval village. We stayed in the village and it was fantastic -- have you ever wondered, in Disney, what it might be like to stay in one of the picturesque little villages they recreate as part of the Magic Kingdom? That is what staying at Il Borro was like ...only better because of the charm, the views, the people -- even the resident cat, Peepo.
The cellar tour was fun and very informative. You begin with a video which describes the history of the estate, who owned it over time, and then chronicles the restoration by the Ferragamo family and description of the vineyards, olive groves and farm. Our knowledgeable guide then led us through the art gallery -- with marvelous pieces including a Manet, Warhol, and Picasso etching among many others -- all representing the topic of wine. Then it's on to the cellar, where you pass the bottling machine, cases prepared for shipment, and then the oak barrels. The sight and scent of the wine is wonderful.
In the middle of the cellar is the tasting room. We tasted four of the estate's wines, each one better than the last. Crackers drizzled with the estate's own olive oil helped to cleanse our palates in between. It was very enjoyable.
There is a wine shop on the premises that sells some Ferragamo products also -- you can ship home or order from home.
We were so glad we took the tour. We had been enjoying the wines during our visit and this just tied the bow, so to speak, on the experience.
Written 14 June 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stuart R
20 contributions
May 2017 • Couples
We recently stayed at the Villa Cassia Di Baccano and were recommended to visit Il Borro. Il Borro was only a short countryside walk from San Giustino Valdarno and passed through parts of the beautiful estate.
A lovely little medieval town restored by the Il Borro hotel that was a delight to potter around. We stayed for lunch which was priced, as you would expect, in line with other 5 star hotel cafés but was very tasty in beautiful surroundings.
We also booked onto the wine tasting/tour which was a really enjoyable experience. It offered great insight into the ways in which Il Borro produce their wines including a tour of their 400 year old cellar and tasting of some of their premier wines. The wine tasting/tour was surprisingly cheap at only €25 per person and we would definitely recommend it!
A lovely little medieval town restored by the Il Borro hotel that was a delight to potter around. We stayed for lunch which was priced, as you would expect, in line with other 5 star hotel cafés but was very tasty in beautiful surroundings.
We also booked onto the wine tasting/tour which was a really enjoyable experience. It offered great insight into the ways in which Il Borro produce their wines including a tour of their 400 year old cellar and tasting of some of their premier wines. The wine tasting/tour was surprisingly cheap at only €25 per person and we would definitely recommend it!
Written 4 May 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jillianlorenz
Marathon, FL37 contributions
Oct 2016
This is probably one of the most amazing places I have ever stayed. I booked a two bedroom villa and it was AMAZING. The property is beautiful and the restaurant onsite is memorable! I rented bikes, took the wine tour, went to the spa and did everything Il Borro has to offer. I also ventured to Florence, Arezzo, and Cortona. Perfect, serene location in Tuscany. Would recommend and would return again!
Written 30 April 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Definitely need a car
Not too far from Siena and easy driving roads
Written 22 August 2017
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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