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Review Highlights
Tongariro Alpine Crossing Shuttle Service with benefits

Scheduled the simple shuttle service for the Tongariro Alpine Crossing with ROAM. Their staff was... read more

Reviewed 2 May 2018
David P
Durango, Colorado
Service above and beyond

My partner and I recently did the Tongariro Alpine Crossing, and were transported there by ROAM... read more

Reviewed 29 January 2018
Adam D
via mobile
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  • Excellent81%
  • Very good13%
  • Average0%
  • Poor0%
  • Terrible6%
Travellers talk about
Tongariro Alpine Crossing shuttles: *Return transport *Closest to Crossing, *Safety Conscious - NO-ONE is left behind at end of day, late pickup and free turn around options if needed, *Multiple pickup times, pickups from all Whakapapa accommodation...more
Suggested duration: More than 3 hours
Tongariro National Park 3951, New Zealand
+64 21 588 734
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1 - 10 of 11 reviews
Reviewed 2 May 2018

Scheduled the simple shuttle service for the Tongariro Alpine Crossing with ROAM. Their staff was very knowledgeable, helpful and the service worked exactly as described. It was well worth the expense and made our day so much easier.

Date of experience: April 2018
Thank David P
Reviewed 29 January 2018 via mobile

My partner and I recently did the Tongariro Alpine Crossing, and were transported there by ROAM. The driver there was very friendly, but it was the return service which went above and beyond. On the way down from the mountain we were hit with a...More

Date of experience: January 2018
1  Thank Adam D
Reviewed 27 November 2017 via mobile

The primary concern of this company appears to be the safety of those on the route rather than profit. We pre-booked, but due to wether conditions we could not do the crossing on our chosen day, nor the next. We believe that the decision of...More

Date of experience: November 2017
Thank Grembo
Reviewed 20 November 2017

They are on time and can easily get more buses if it's a busy day either going or coming from Tongariro Crossing (you may have to wait 10 minutes but they let you know). Good communication, good briefing before the walk with important information. Safe...More

Date of experience: November 2017
Thank Kikki0
Reviewed 11 November 2017 via mobile

Excellent service. We finished the Tangariro crossing 25mins later than the last bus service, we called them to let them know and someone was already on their way back to get us. Really friendly and understanding staff.

Date of experience: November 2017
Thank AnoosaGirl
Reviewed 31 October 2017

I was picked up by this lovely lady (Jenny I think her name was) from the village and she gave me a lot of information on the walks and hikes - as I was a complete newb. Her husband Terry was also very friendly and...More

Date of experience: October 2017
Thank 110moiras
Reviewed 29 April 2017

The service provided by these drivers is second to none!!! They stand by their 'leave no-one behind' guarantee which gives huge piece of mind!! Informative about the walking tracks, weather etc. Highly recommend.

Date of experience: April 2017
Thank Cathrine M
Reviewed 2 April 2017

We finished walking the Northern Circuit walk in Tongariro National Park we used Roam to drive us back to Whakapapa Village. While it was pricey for the very short trip, the driver spoke very passionately and knowledgeably about his country. He recommended many good attractions...More

Date of experience: March 2017
Thank Emily V
Reviewed 9 February 2017

Efficient service organised through the Whakaapa Holiday Park. We were collected from reception. They were offering buses at 5.45, 7 and 8 am at the time of our trip. It takes 20 minutes getting to the start of the Tongariro Alpine Crossing. A helpful safety...More

Date of experience: February 2017
Thank GoLiveYoung
Reviewed 8 February 2017

If you are planning a trip for the tongaririo crossing, remember to check beforehand what the weather is like before making a booking with ROAM. Me and my partner took a trip to the National Park the night before we our planned crossing trip and...More

Date of experience: January 2017
Thank emilyk2765
Terry S, Manager at ROAM Aotearoa, responded to this reviewResponded 24 February 2017

Our apologies for the delay in getting you refund to you. This was due to a technical error at our end which has now been corrected. Please be assured that we will always refund customers if we can not run due to poor weather conditions.

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Questions & Answers
Ask a question
26 January 2018|
AnswerShow all 2 answers
Response from Terry S | Property representative |
Hi there, There is free all day parking just 50 meters down the road from the Holiday Park office. Otherwise if you are staying for two nights you can leave your car in the campground. I hope that helps - if not please let... More