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Highly recommend U-Fly. Everyone was very friendly, the flight was a wonderful experience and Fox Lee was a great instructor/pilot. Thanks U-Fly
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Date of experience: August 2021
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Did the 20minute introductory flight, it was my first time in such a small plane. It was a great experience with beautiful views of the Lake Wanaka, and the township. I had the pleasure of flying with Lee who was really kind and patient. Definitely want to come back for a longer flight next time I'm in Wanaka.…
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Date of experience: May 2021
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Response from Fox L, Manager at U-Fly Wanaka
Responded 8 Jun 2021
That is glad to know you had a good flight experience. To provide a great flight experience for every flight is our mission. Thanks for your support, and your satisfaction is the biggest encouragement for us.
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My friend who has his private pilots licence made a phone booking to hire plane and take my wife and I for a flight. The owner/instructor was not up-front when the aircraft was booked and it was not until we where completing the paper work, he stated that he was going to come along on the flight. The hanger was dirty and unkept with old aircraft parts and other random items around the hanger. It is not what I have experienced in other aircraft and helicopter hangers. The aircraft was parked on the hanger apron when we arrived. Once in the aircraft, my friend who was the pilot started the preflight checks and plugged his headset into the radio. There was a constant buzz interference heard on all headsets in the aircraft. The instructor/owner attempted to fix the issue by pushing the same two buttons which was making no effect! He said it had never happened before! I would have expected he should have done a pre flight check and safety procedures prior to hiring it to us. The flight obvious could not happen due to the COMMS issue. The owner offered no apology! I would not advise anyone to fly with Wanaka U-fly due to the state of the hanger, poor communication prior to booking and failing to check basic operating procedures such as operating COMM.…
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Date of experience: March 2021
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Response from Fox L, Manager at U-Fly Wanaka
Responded 8 Jun 2021
Sorry for the bad experience, but I have to say the comment for us is not fair, especially it is NOT a normal flight. This passenger came along with his friend who has a pilot licence and rented our aircraft in the past. As a safety concern, a pilot recent flight experience will be examined before a flight is authorized. On that day, by checking the pilot recent flight experience, I considered the safest practice is for me to come along as a safety pilot. And I made it very clear that I am happy to provide the service for free which could otherwise be charged at a normal instructor rate as a dual instructing flight. Because the flight was under the private hire category instead of normal commercial flights, that was not relying on us to provide customer service. That was the pilot's responsibility. And we provide safety supervision. For the same reason, because his friend acting as the PIC (pilot in command), the responsibility for preflight inspection is on the pilot. But I have to say the interference heard on the radio was a very strange one. I took the aircraft to an aircraft engineer and tried to fix the problem immediately after the flight was cancelled. But on the way to the maintenance hangar, I tested the radio again and it functioned perfectly. The engineer also could not find any fault. What I found when I taxi the aircraft back to our hangar was, when the aircraft within a 10-meter distance to the hangar door, the radio received an unknown interference. The interference was disappeared when the aircraft moved 10 meters away from the hangar door. We have never experienced this interference before. The aircraft is maintained at a very high standard by certified aircraft maintenance engineer. Again, sorry for the bad experience, the comment still point out the area for improvement. We will work hard to provide a great service to every customer who walks into our door.
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The receptionist (actually also a pilot) is friendly and waited for us patiently although we a bit late as per the schedule. Fox Lee, the pilot is friendly and excellent in customer services. The 1 hour flight is amazing with the gorgeous mountain scenery.
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Date of experience: February 2021
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My Partner brought me a U-Fly ticket for Xmas. I took me about 3 months to use it due to commitments. Well all I can say is it was nothing more than amazing!! Fox, my instructor was second to none, like second to none!! Just amazing! When U-Fly say you fly the plane, you fly the plane, give or take as Fox did talk the controls a little. (Obviously, as Fox didn't want to die with me at the controls) But all in all I was flying the plane! I will be going back for a second go as I now know what to expect, like how control inputs affects the plane. All I can say is Fox is the most amazing instructor. Thank you Fox. PS: Please note that if you do the U-Fly your time in the air does go toward your pilot's license if you were looking to do one in the future.…
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Date of experience: March 2020
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