This response is for all business owners who have to deal with guests that do not take ownership over their own decisions. As this point in time, on this platform there are 285 reviews, 282 Excellent, 1 Very Good and 2 terrible. The 2 terrible account for 0.70% of the total, those 2 were both guests that cancelled according to policies of platforms they booked on which were within 24 hours and meant a non refundable booking. These 2 guests were so irate they did not get their money back what you see above is what they have come to write. Again, not owning their own decisions.
A platform like Trip Advisor which this guest did not book any of these experiences on still allows guests to write what they want. This shows that Trip Advisor has no indicator of authentic, true or any thing to monitor due diiligence and honesty in place.
To place context into this, there was a cancellation policy(within 24 hours of experience) and Shawn did not adhere to it, and was not refunded, what you can see above in the review is essentially a tantrum for not being refunded. To clarify, this review was REMOVED from AirBnB experiences for the reasons 'there was no check-in from the guest'.
For someone to actually not attend an experience, blame the operator for a cancellation policy that is AirBnB's cancellation policy and if you did check all the hundreds of other reviews there have been guests who have done it on their own(great experience and reviews as you can read if you want). I only hope you have a positive experience at The Banyans and find fulfilment in your life moving forward.
So if moving forward anyone gets a guest by the name of Shawn Keller (or his partner) then beware, and make sure you refund in full, even if there is a cancellation policy as you may feel a similar wrath.