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GreatSights

Franz Josef, New Zealand
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Francis wrote a review Dec 2019
Foster City, California8 contributions6 helpful votes
Very bad service . We were picked up from hotel by taxi at 7 30 for a bus which will start at 8 10. Made to stand in Queenstown bus stop in pouring rain. Then bus did not come and conveniently came at 9 am and apology was that we forgot there was a tour. Also on this day we got to know at 10 30 on the way that road to Franz Joseph was closed. Instead of returning to Queenstown right away, we were forced to wait in Wanaka till 2 30 since they had to pickup some people at that time. Finally returned back to Queenstown at 5 pm. Very poor service given. Please invest and have a proper pickup spot in Queenstown where people can wait comfortably even in pouring rain. Driver was courteous, but management in general was not good.
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Date of experience: December 2019
1 Helpful vote
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Response from GreatSightsNZ, Customer Service Representative at GreatSights
Responded 5 Dec 2019
Kia Ora Francis10222, Firstly, I apologize that you had a bad experience on the day. Unforseen circumstances such as weather do affect our services greatly and we seek as much patience should these situations arise. The road into and out of Franz Joseph is along the coast and should there be a slip or wild weather, such as snow or surface flooding, the road is closed by the Transport Agency. In this case, unfortunately the road was closed on the day and a decision was made to turn around, as we could no longer physically go any further without endangering our passengers. In these situations, we offer either a full refund or a transfer of service to the next available date. It is a great shame that you did not reach Franz Josef the day you had planned to but I am glad at least our driver was caring and you made it back to Queenstown safely. Thank you for taking the time to leave a review, I will pass this feedback on as we are constantly striving for ways to improve our services. All the best for your future travles, from Max and the team at GreatSightsNZ
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Sachin K wrote a review Nov 2019
Plainview, New York5799 contributions16731 helpful votes
+1
This particular tour was outstanding as got to see several interesting places along the way from Franz Josef to Greymouth. The driver/guide was very informative and friendly. Pick up at Franz Josef was on time and drop off was also on time. Information regarding boarding the TranzAlpine train in Greymouth was provided in fine details by the driver/guide. Would certainly very highly recommend this particular tour to any tourist.
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Date of experience: December 2018
22 Helpful votes
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Response from GreatSightsNZ, Customer Service Representative at GreatSights
Responded 30 Nov 2019
Kia ora 716sachink, I'm happy to hear you had a great trip up to Greymouth. We pride ourselves on our awesome local drivers who have all the knowledge to make your experience memorable and enjoyable. They do their best to provide all our passengers with quality information to make their journeys stress free so you can focus on all of the interesting places along the way. All the best for your future travels, Sam and the team at GreatSights
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perelle2019 wrote a review Nov 2019
Hartlepool, United Kingdom62 contributions35 helpful votes
Picked up at Greymouth for onward journey to Franz Josef. A Grayline/Intercity logoed bus run by Greatsights First things first, the bus was not particularly full, loads of space, and very comfortable. Our driver was Marcel. What wit, what wisdom, an absolute star of a man. I did a bit of touring in America in the golden age of Greyhound. Some of those drivers were cool dudes - Marcel is the coolest dude of them all. An all time nice guy.
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Date of experience: November 2019
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Response from GreatSightsNZ, Customer Service Representative at GreatSights
Responded 15 Nov 2019
Kia Ora perelle2019, We are pleased to hear you enjoyed your journey on board our coach, and enjoyed the extra room available. It is fantastic to hear that Marcel made your travels that much better with his wisdom and wittiness, we do agree that he is an all round amazing driver. We hope to see you on board again soon! All the best for your future travel plans, Cheyenne and the team at GreatSights
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