HeliServicesNZ Fox & Franz

HeliServicesNZ Fox & Franz

HeliServicesNZ Fox & Franz
5
7:30 AM - 7:30 PM
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
7:30 AM - 7:30 PM
Thursday
7:30 AM - 7:30 PM
Friday
7:30 AM - 7:30 PM
Saturday
7:30 AM - 7:30 PM
Sunday
7:30 AM - 7:30 PM
About
Glaciers are one of nature’s most breathtaking spectacles. Fox Glacier and Franz Josef are internationally-renowned glaciers that attract visitors from around the world every year. Fly up over the ice, and see pinnacles, crevasses, seracs, and the deep blue ice of glacier country. Walk-ins welcome.
Franz Josef, New Zealand

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Tours and Tickets by HeliServicesNZ Fox & Franz
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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5.0
5.0 of 5 bubbles420 reviews
Excellent
380
Very good
21
Average
8
Poor
5
Terrible
6

DJandR
Wanaka, New Zealand452 contributions
5.0 of 5 bubbles
Sept 2020
We had an incredible experience flying with Heliservices onto the Franz glacier. From the check-in staff too the pilot all 100% friendly, safe and informative. We were amazed how the glacier had shrunk over the years and now the only way to view it to really get it into perspective. Thanks to Jamie who flew us in conditions that closed in whilst we were on the glacier, but made it all the more exciting as the clouds rolled in. Felt amazing to be on the glacier right up on the divide, just incredible. Definitely a memorable experience. I love the way the photographs taken and produced in a souvenir folder by the time you land, very slick and a lovely reminder of an amazing morning. Thanks
Written 6 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you DJandR for your wonderful review and 5 star rating. Your feedback is extremely important to us to ensure our best possible customer service. I am very pleased you had such a memorable and incredible experience with the HeliServices.NZ team
Written 7 October 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Marg Dee
4 contributions
5.0 of 5 bubbles
Feb 2020
I was so very humble to be ‘given’ the opportunity to be amongst the beautiful Tai Poutini National Park in particular being right there alongside ‘Aoraki’ Mt Cook and Mt Tasman.
On clear mornings, these two majestic mountains are my first view from my home, I have always have acknowledged their splendour with much admiration.
It was such an emotional overwhelming feeling came over me as I looked out and saw Aoraki Right there beside me.
Picture yourself standing right there amongst the tall peaks, the many glaciers and the huge ice formations, this is an exhilarating experience all locals should get to do in their life time.
The staff, and particularly our pilot Rachel, were so very professional with all aspects of safety the information we were told as we traveled was of great value.
The spiritual feeling of that flight and being up there will stay with me forever!!
Written 28 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kia ora MargDee, Thanks for taking the time to leave us a 5 star review! We are very pleased to hear you enjoyed the whole experience that we offered. And also thank you for giving compliments to our crew and our pilot, Rachel. We hope the alpine landing is a memory you will never forget! Our team hope you enjoy the rest of your journey in New Zealand! Ngā mihi, Cammy
Written 6 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

SY
Singapore, Singapore21 contributions
5.0 of 5 bubbles
Nov 2022 • Couples
We did the 20 min round trip with glacier landing on Franz Josef. Honestly we came here because we had booked a HeliHike at 11am and that was cancelled due to cloudiness. We wandered into town and just walked in to this shop and amazingly they were able to accommodate us on their very next flight. We met Richard our pilot who was very friendly and professional, and gave us a short running commentary about the history of the glaciers as we ascended. He also took great photos of us up at the glacier landing. They allow you about 5-8 mins on the glacier before coming back down. Coming from a country with no snow and glaciers, I would say this was a great alternative and really lifted our spirits after having the HeliHike cancelled.
Written 16 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you Singyin for your superb feedback and 5 star rating. I am so pleased we were able to take you on a scenic snow landing flight after your Helihike was cancelled. I am even more pleased we lifted your spirits to make your visit all the more worthwhile.
Written 4 January 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kay Jay
Auckland, New Zealand5 contributions
2.0 of 5 bubbles
Jan 2022 • Solo
We booked a helicopter flight over Franz Josef and Fox Glacier without the glacier landing. We booked a deal which included one night hotel stay, one activity and a heli flight. On the day of flight weather was not great so they could not fly which was understandable. However when we requested refund they offered us vouchers which we can use later on. The vouchers were not useful for us since we had to leave that day to our next destination and we were not planning to come back to Franz Josef in near future (we are from Auckland). Apparently as per deals terms it was non-refundable. Thats why I recommend future traveler to read the fine prints and make sure they refund due to flight cancellations due to weather. Franz Josef weather is so unpredictable, even in full summer it can rain over there so don’t buy non refundable deals. My other recommendation is to book flight with flight operators who have operations in various other spots possible eg Queenstown, Mt. Cook etc so if the weather is bad in Franz Josef you can use your tickets else where or get a refund. I would also recommend to do a quick internet search regarding flight operator just in case you find any interesting information. Apart from this the manager at Heliservices was accommodating in providing flexible vouchers as per the “deal”.
Written 22 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you "Intothe.." for your review following your visit to Glacier Country, on the package deal. We put a lot of thought into changing weather conditions and what we can do should the weather be unsuitable and all options are exhausted. A voucher valid for the next 12 months can be used by the package purchaser, or can be passed on to family and/or friends to ensure the best possible opportunity to use at another time. Please let us know if you are unable to return but you have someone else that can take up the offer in your place. We really appreciate kiwi traveller's taking up the very good package deals on offer and will always do our best to accommodate.
Written 26 April 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

claireh770513
Ballarat, Australia20 contributions
5.0 of 5 bubbles
Mar 2020 • Friends
What an amazing experience.
Professional and first class. It’s definitely worth the money and time to take the helicopter trip that you can land and walk on the ice. Our pilot “Dion” was the best! He gave us plenty of information and we felt very safe. It’s a must do!
Written 15 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kia ora claireh770513, Thanks for taking the time to leave us a 5 star review! We are very pleased to hear you enjoyed the whole experience that we offered. And also thank you for giving compliments to our our pilot, Dion. Our team hope you enjoy the rest of your journey in New Zealand! Ngā mihi, Cammy
Written 20 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jade
Christchurch, New Zealand10 contributions
5.0 of 5 bubbles
Sept 2020 • Couples
Originally booked a short flight with HeliServicesNZ Fox & Franz in August. Our trip was delayed because of Covid, but HeliServices Fox & Franz were very understanding and super flexible with changing our dates. We were lucky enough to be offered an upgraded flight and landing for a small additional fee. The pilot we had was very knowledgeable about the area and very patient with our photo shoot during the landing (even offered to take a few pictures of us!). Couldn't recommend this experience enough! Would definitely book with HeliServicesNZ Fox & Franz again!!!
Written 9 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you HappyKiwi1973 for your excellent review and 5 star rating. I am very pleased you were able to choose the upgrade to a snow landing experience, which really enhances the shear scale of the surrounding mountains and glaciers of the Southern Alps. Some great feedback about the pilot and super flexibility we were able to provide to ensure you of the best possible experience.
Written 13 September 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kurt W
New Plymouth, New Zealand38 contributions
4.0 of 5 bubbles
Sept 2020
We were booked to do a scenic flight over the Franz Joseph Glacier, however the weather did not play its part and we couldn't go, it was unsafe to fly.
The guys at Heliservices were awesome, they tried their best to get us up in the air, kept in contact with us if things looked like improving, even offered us a scenic coastal flight but again the weather was not good, we were given a credit which we could keep until we used it or on sell if we wished.
By chance we stopped at Haast on our way to Wanaka and ended up asking directions, turned out it was the Heliservices Hasst base so they said 'give me 20 minutes, I'll warm the helicopter up and take you for flight'.
The kids loved it, first time in a helicopter, out over the Hasst river and up and down the coast line for a bit.
Such a great surprise and really great service.
Even tough we didn't get to see the glacier I couldn't recommend these guys more.
Written 10 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much curtley10 for your awesome review. I am pleased you did manage to have a scenic flight as you were passing through our Haast Base. There are some wonderful views to be had when taking a flight around the Haast area, it really holds its name as "the last frontier" with some of the most remote areas of New Zealand. Thank you for your recommendation and great it was such a great surprise. Thank you again from the HeliServices.NZ team
Written 11 October 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Nikki D
11 contributions
5.0 of 5 bubbles
Dec 2020 • Couples
We had to abandon our helicopter flight in October and received a credit - great communication from the staff at Heliservices.NZ who were friendly and very helpful. Noticed a great weather window so drove over from Christchurch on the Sunday and jumped on the 10:15 flight the next morning. The weather was soo good we decided to upgrade to the Grandtour option. Flew up Franz and over the divide, past Aoraki Mt Cook, over the Tasman glacier capped off with a landing on Fox. All I can say is WOW! You need to do this!
Written 28 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you D4592 for your 5 star rating and great review. I am so pleased you were able to take your flight on your return and upgrade to our premium helicopter tour with the great weather you arrived to. Special thanks from all the crew at HeliServices.NZ
Written 4 January 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ElmozNZ
Wellington, New Zealand12 contributions
5.0 of 5 bubbles
Oct 2020 • Family
We booked a flight with HeliServicesNZ and although the day we were supposed to up it was postponed due to bad weather we were re-booked for the next morning. We headed out the next day and it was amazing. Landing on the snow was a great experience and Dion, the pilot, did a great job showing us the glaciers which allowed us to get some great photos.
Written 11 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you ElmozNZ for your great review. I am pleased you were able to postpone to the next morning and the weather had changed (as it often can). Awesome to hear you had a great experience and i will pass on your comments to Dion. Thanks from the HeliServices.NZ team.
Written 11 October 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Adri
Lincoln, New Zealand16 contributions
5.0 of 5 bubbles
Apr 2021 • Family
Our family (kids 8 & 11) did the Fox Glacier snow landing trip. The reception staff was really good and explained all the safety procedures clearly. Our pilot Hamish was really friendly and his calm nature made me feel safe in the helicopter.
The views of the glacier was just breathtaking! Landing on top of the mountain just topped it off. The smiles on the kids faces...priceless.
Would highly recommend HeliServices!
Written 3 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much Adri H for the wonderful 5 star rating and fantastic feedback. I am so pleased you and your family had such a great time. Mike Nolan, GM HeliServices.NZ
Written 16 April 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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