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HeliServicesNZ Fox & Franz

Open today: 7:00 AM - 9:00 PM
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Review Highlights
A truly superb experience

There are no words to adequately describe this. It was the most awesome, serene, beautiful... read more

Reviewed 4 days ago
Geoff W
,
Townsville, Australia
So much fun!

Well worth it. We took our 18 month old who loves choppers and he fully enjoyed he whole experience... read more

Reviewed 1 week ago
Brooke K
via mobile
Read all 249 reviews
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Traveller Overview
  • Excellent88%
  • Very good7%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“snow landing”(39 reviews)
“grand tour”(10 reviews)
“minute flight”(13 reviews)
About
Glaciers are one of nature’s most breathtaking spectacles. Fox Glacier and Franz Josef are internationally-renowned glaciers that attract visitors from around the world every year. Fly up over the ice, and see pinnacles, crevasses, seracs, and the...more
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Hours Today: 7:00 AM - 9:00 PM
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Contact
Alpine Adventure Centre Franz Josef, Franz Josef, Westland National Park (Te Wahipounamu) 7856, New Zealand
Website
+64 3-752 0793
Reviews (249)
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1 - 10 of 228 reviews
Reviewed 4 days ago

There are no words to adequately describe this. It was the most awesome, serene, beautiful experience I have ever had. It's just a whole other world up there. You won't understand unless you've experienced it yourself. Thanks to pilot Dion, ground crew Eddie and New...More

Thank Geoff W
Reviewed 1 week ago via mobile

Well worth it. We took our 18 month old who loves choppers and he fully enjoyed he whole experience - as did we!! Staff were all super friendly and pilot was very friendly too. Very informative while flying too and he even followed a chamois...More

Thank Brooke K
Michael N, General Manager at HeliServicesNZ Fox & Franz, responded to this reviewResponded 1 week ago

Thank you Brooke K for your great review. We are wrapped even your 18 month old enjoyed the whole experience. Thank you for noting our super friendly staff and pilot and for your recommendation.

Reviewed 1 week ago

We are pretty much informed upfront that the heli flight is weather dependent. On that particular afternoon, we are so fortunate that the weather is so good and the flight is good to go. We took the Franz Josef Glacier trip with snow landing. It...More

1  Thank chung h
Michael N, General Manager at HeliServicesNZ Fox & Franz, responded to this reviewResponded 1 week ago

Thank you chung h for your kind review. Yes, we believe it is important for all our customers to know exactly what we offer and the how weather conditions determine our safety decisions. You are right, we are fortunate to be so close to the...More

Reviewed 2 weeks ago

Thanks to the boys, Brad and Richard who made us feel very welcome from the moment we arrived. The day was perfect and the landing felt as if we were in paradise. This is the 2nd time we have done this and it is still...More

1  Thank pkhollard1
Michael N, General Manager at HeliServicesNZ Fox & Franz, responded to this reviewResponded 1 week ago

Thank you pkhollard1 for your great review. it is an unreal experience and thank you for noting the staff making you feel welcome from the moment you arrived. So pleased this was your second time and still amazing! Thank you for your recommendation.

Reviewed 3 weeks ago via mobile

Richard was great at introduction and getting us on an earlier flight. Jamie’s flying was top notch. Great landing on Franz Josef Glacier. Excellent knowledge of the region and shared it with us in an interesting format. We lucked out as we had joined a...More

Thank Drew A
Michael N, General Manager at HeliServicesNZ Fox & Franz, responded to this reviewResponded 2 weeks ago

Wow, thank you so much Drew A for your wonderful review. Very pleased Richard and Jamie were able to offer such great customer service as we always strive to provide. Timing is everything and you certainly were able to enjoy what we have to offer...More

Reviewed 4 weeks ago via mobile

I brought my customers (NZSI Tours & Travel) for the scenic 20-minutes flight at Franz Josef Glacier. It was an amazing experience with spectacular glacier views including snow landing. Was a beautiful sunny day with clear skies which made it even better. Ethon was great...More

Thank Parul K
Michael N, General Manager at HeliServicesNZ Fox & Franz, responded to this reviewResponded 1 week ago

Hi Parul K, and thank you for your review. We are extremely pleased you chose HeliServices.NZ Fox & Franz for your clients and thank you for your nice comments towards our staff for arranging the tour for your clients. We look forward to seeing you...More

Reviewed 13 July 2018 via mobile

This experience could be described in one word: outstanding! The views, the service, our pilot Josh, .. everything about this trip was great! We only visited the Franz Josef Glacier but what an amazing experience, incredible!

Thank Virginie H
Michael N, General Manager at HeliServicesNZ Fox & Franz, responded to this reviewResponded 16 July 2018

Thank you Virginie H for your wonderful review. Fantastic to read the great things about your trip, the views, the service, your pilot Josh and of course your one word description of your heli tour with HeliServices.NZ Fox & Franz "Outstanding!"

Reviewed 30 June 2018

We had a magnificent day for the flight, and as we had done a Heli hike years ago, decided to do the twin glacier and snow landing flight. Our pilot Bill provided an excellent commentary during the flight, and the scenery was absolutely stunning. We...More

Thank ppcp19792015
Michael N, General Manager at HeliServicesNZ Fox & Franz, responded to this reviewResponded 1 week ago

Thank you ppcp19792015 for your review. Very pleased you enjoyed your flight with Bill and you enjoyed the stunning scenery. And fantastic we were the highlight of your 3 weeks in the South Island. Yes you are right, often the morning weather is better for...More

Reviewed 22 June 2018

A perfect winters day up the glacier, The sky was clear blue and the snow was a fresh powder. Our pilot was Kieren, He was a very confident pilot which put all us passengers at ease so we could take in the beautiful scenery, and...More

Thank rodgersva
Michael N, General Manager at HeliServicesNZ Fox & Franz, responded to this reviewResponded 1 week ago

Thank you rodgersva for your great review, and thank you for feeling priviledged for having a ride with such a great company. That means a lot to us and than you for your recommendation "to anyone seeking a spectacular New Zealand experience" - we are...More

Reviewed 16 June 2018

One of the highlights of our trip to NZ was our helicopter flight over the twin glaciers and our snow landing on top of the glacier. We felt in very capable hands with pilot Dion and the photo opportunity is second to none. It was...More

Thank Emeralda
Michael N, General Manager at HeliServicesNZ Fox & Franz, responded to this reviewResponded 1 week ago

Thank you Emeralda for your kind review. We are so pleased it was the highlight of your trip to New Zealand. We are also pleased you felt you were in very capable hands with Dion, it is a priority we make our passengers feels comfortable...More

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Questions & Answers
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Chalky5363
6 November 2017|
AnswerShow all 7 answers
Response from BeckE2061 | Reviewed this property |
Definitely yes.
1
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SummerLightening
22 December 2016|
AnswerShow all 4 answers
Response from FoxFranzHeliservices | Property representative |
Hi SummerLightening, You are correct in that the two glaciers are similar. Flight 2 Fox Glacier and Mt Cook is exactly as the name describes and includes a snow landing of 8 to 10 minutes at the top of the Fox Glacier... More
0
Votes
Gayle W
14 December 2016|
Answer
Response from FoxFranzHeliservices | Property representative |
Hi, we do not currently work with Viator so I could not be certain. It should be standard practice to refund if a flight is cancelled due to weather. You can book direct with us via our website and you do not have to pay in... More
1
Vote