Franz Josef Glacier Guides
Franz Josef Glacier Guides
4.5
7:30 AM - 4:00 PM
Monday
7:30 AM - 4:00 PM
Tuesday
7:30 AM - 4:00 PM
Wednesday
7:30 AM - 4:00 PM
Thursday
7:30 AM - 4:00 PM
Friday
7:30 AM - 4:00 PM
Saturday
7:30 AM - 4:00 PM
Sunday
7:30 AM - 4:00 PM
About
The magnificent Franz Josef Glacier is widely regarded as the gem of New Zealand’s West Coast Glaciers. Franz Josef Glacier Guides gives you the opportunity to experience the most spectacular glacier environment available to the general public anywhere in the world, offering a range of glacier hiking tours to suit all levels of fitness and ability. We make a clear commitment to you that our trip is the most spectacular and rewarding available.
Franz Josef, New Zealand

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Tours and Tickets by Franz Josef Glacier Guides
Travellers talk about
(1,055 reviews)
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
2,209 reviews
Excellent
1,645
Very good
320
Average
107
Poor
67
Terrible
70

Molly Harrison
5 contributions
Nov 2023 • Couples
This was a bucket list activity, and it did not disappoint!

We were lucky enough to get on a last-minute heli hike. Abbi on the desk was very friendly, helpful and all round - an absolute star!

We then got kitted up and had a safety brief. It's a short 10-minute walk to the helipad.

What followed was the most beautiful views of the Franz Josef glacier from the helicopter and from the glacier itself.

Our hike was led by Cale who was energetic, super friendly, and made you feel very safe in what is a daunting environment.

A moderate level of fitness is enough for this activity.

I'd recommend bringing a small bottle of water and a snack as two hours on the ice can make you thirsty.

Also, bear in mind that this activity is weather dependent, and cancellations are common.

Thank you for such an incredible experience with such a fantastic team!

Molly and Duncan x
Written 18 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Monika G
1 contribution
Nov 2023 • Couples
Absolutely amazing experience! Staff is really well trained, the whole process was well-organised and smooth. Tom was guiding our group on the glacier and he was excellent!
Written 5 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Angela R D
California10 contributions
Jul 2023 • Couples
To celebrate our anniversary, we did the heli hike again after 25 years. It wad good to see the glacier hadn't retreated much. It was our second time visiting the glacier but the experience felt so new and fresh. We were fortunate to have a nice enough weather, the heli flight was smooth. The hike was lovely and our guide was informative, the glacial pinnacles gave the whole landscape an out of this world vibe. This is def the best way to see the glacier, would be nice to see the west coast having its tourism back.
Written 15 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ben K
Fleet, UK26 contributions
Am so glad we managed to get the weather to get up there. It is one of the most other worldly experiences you could ever have. The helicopter ride is short but spectacular views. Our guide, Jula, was excellent and made sure we were safe but was also super informative. We had to leave 30 mins early due to clouds rolling in, but this didn’t ruin our visit!
Written 26 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Fidelma
6 contributions
This was an amazing highlight to our trip to NZ. We were slightly nervous as we had never done anything like this before, but from the moment we arrived, we felt assured by the professionalism and friendliness of the staff. The helicopter ride with Happy Andy, our lovely pilot, was spectacular and we felt safe and confident on our hike with our guide, Kylean (I’m probably spelling that wrong). Overall, it was a brilliant experience and I would highly recommend it to anyone!
Written 6 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mrdelan
15 contributions
Jun 2023 • Couples
We were hesitant to book due to cost but so happy we did! We had such an amazing experience & the guides are so professional and amazing. We unexpectedly had to stay on the Glacier longer than planned due to weather as it’s often unpredictable on the Glacier and the guides were remarkable. They went above and beyond with their planning, ensuring we stayed warm and safe waiting for the weather to pass. Jule was our guide during the hike and shared a lot of amazing facts about the Glacier and made our hike interactive and fun!
Written 5 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NorthStar18151648897
Kia ora Mrdelan, Thank you for taking the time to place a review, we appreciate you sharing your experience! We are prepared for anything and are so pleased you enjoyed your adventure with us and the extra time on the ice with Jule co. I will make sure to pass on your praise to the guides! Safe travels and enjoy the rest of your holiday! Nga mihi, Faith
Written 7 July 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dermot
Auckland, New Zealand5 contributions
Anyone near Franz Josef should get themselves on this experience! Fantastic from start to end - great memories I’ll be able to have for the rest of my life!
Written 16 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NorthStar18151648897
Kia ora, Thank you for taking the time to place a review, we sincerely appreciate it! We're Happy to hear that you enjoyed your hike and have stories and memories to bring home! Safe travels and we look forward to welcoming you back someday! Nga mihi Faith
Written 30 June 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

nov973
Tea Tree Gully, Australia75 contributions
Our flight was cancelled due to bad weather and although really disappointing this is not the reason for the 1 star review...we only found out about the cancellation when we arrived to check in. Surely you knew prior to this. The girl said, we were just about so send an email. You have my number, why not call? We were then told everything the next day was full. There was an 8am that would have suited our plans. No offer to look for an alternative, it was pretty much, see you later..get your money back through your travel agent. We then popped back in an hour later to ask if we could be added to a waiting list and the girl just said, oh I suppose we can do that...why not offer in the first place??? She then said it left at 9am which was too late for us. I mentioned that previously she said 8am and she claimed this wasn't the case..we were extremely disappointed with her whole attitude. Luckily for us we decided to pop into a place in the main street called glacier country helicopters what a difference. The guy at the desk bent over backwards and managed to get us on a trip the next day. Also rang in the afternoon as he had an earlier spot available. I cant thank these guys enough. and the tour was fantastic...don't bother with glacier guides, they really don't care about you. I own a travel agency in Australia and will be sending all future clients your way...
Written 12 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tena koe Clare I am really disappointed to hear that your experience was not up to our usual high standards. Cancellations can be made at short notice, and this is due to changing weather conditions; health and safety of our guests is of the upmost importance. You are quite right you should have been offered the option to go on the standby list for the following day if you had indicated travelling the following day was an option for you. Our trip times during winter are 8.00am, 8.15am, 10.30am and 10.45am, the helicopter departs one hour after this, apologies there was some confusion around this. I am glad that you were able to get up on a flight with Glacier Country Helicopters and experience the beauty of Franz Josef. All the best for the rest of your travels around Aotearoa. Nga mihi, Janelle
Written 14 June 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dee
1 contribution
Jun 2023 • Business
Had an absolute ball with Alex as a guide.. such a cool, calm and collected guy and was really personable/ passionate:-) highly recommend!
Written 8 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Peter
Newport, UK5 contributions
Save your money, walk Alex Knob track and do a Helicopter Tour! (Or go skiing)
This experience was vastly overpriced. Friendly staff and it was nice to be on the glacier, but not at all worth it.

• Walk advertised as 2 hours, but could’ve been completed in 10mins - it was SO slow and we hardly went anywhere.
• Helicopter only went to the bottom of the glacier - we didn’t get any special views.
Written 18 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kia ora Getaway43482094918 We are disappointed to hear that the experience did not meet your expectations, we take huge pride in what we do and sharing the spectacular Franz Josef Glacier/ Kā Roimata o Hine Hukatere with our manuhiri. We do hope you enjoy the rest of your travels around Aotearoa. Nga mihi Janelle
Written 5 June 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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FRANZ JOSEF GLACIER GUIDES - All You Need to Know BEFORE You Go