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Franz Josef Glacier Guides

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63 Cron Street | (Glacier Base Building), Franz Josef, Westland National Park (Te Wahipounamu) 8600, New Zealand
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US$59.33*
and up
Franz Josef Glacier Valley Walk
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The magnificent Franz Josef Glacier is widely regarded as the gem of New Zealand’s West Coast Glaciers.Franz Josef Glacier Guides gives you the opportunity to experience the most spectacular glacier environment available to the general public anywhere in the world, offering a range of glacier hiking tours to suit all levels of fitness and ability. We make a clear commitment to you that our trip is the most spectacular and rewarding available.
  • Excellent73%
  • Very good16%
  • Average5%
  • Poor3%
  • Terrible3%
Travellers talk about
“ice explorer” (225 reviews)
“helicopter ride” (211 reviews)
“hot pools” (130 reviews)
Closed Now
Hours
Hours Today: 7:30 AM - 6:30 PM
LOCATION
63 Cron Street | (Glacier Base Building), Franz Josef, Westland National Park (Te Wahipounamu) 8600, New Zealand
Write a ReviewReviews (1,608)
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"ice explorer"
in 225 reviews
"helicopter ride"
in 211 reviews
"hot pools"
in 130 reviews
"new zealand"
in 112 reviews
"valley walk"
in 57 reviews
"amazing experience"
in 66 reviews
"once in a lifetime"
in 58 reviews
"full refund"
in 18 reviews
"glacier guides"
in 32 reviews
"cancelled due"
in 58 reviews
"waterproof pants"
in 15 reviews
"great guide"
in 35 reviews
"blue ice"
in 40 reviews
"bad weather"
in 44 reviews
"ice tunnels"
in 16 reviews
"free entry"
in 22 reviews
"three hours"
in 17 reviews
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1 - 10 of 1,526 reviews

Reviewed 3 days ago

We unfortunately were unable to take the planned heli-hike due to torrential rains the day we were there. We signed up for the hike up to the bottom of the glacier instead, in spite of the weather. We were very glad we did. They provided...More

Review collected in partnership with this attraction
Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frontline_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded yesterday

Kia ora Linda C, Thank you for taking the time to share your experience on TripAdvisor, we appreciate your comments. It is always great to receive feedback of this nature, we will make sure to pass it on to our team. We look forward to...More

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Reviewed 4 days ago

Went heli-hiking with this company on the Franz Josef glacier. Fabulous!! Keep in mind they can only fly when the weather allows them a window of 3 hours. So, as we found out, they cancel about half of their flights (including ours). Give yourself several...More

Thank rbthodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frontline_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded yesterday

Kia ora rbthodge, Thank you for taking the time to place your review on TripAdvisor, we appreciate your feedback. So glad to hear you enjoyed your experience with the Franz Josef Glacier Guides. We look forward to welcoming you back the next time you are...More

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Reviewed 4 days ago

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frontline_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded yesterday

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Report response as inappropriate
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Reviewed 4 days ago via mobile

We took the Glacier Valley Tour and found the check in to be a little confusing. We were told to report the day before for a briefing where they confused us about what to wear. If clothing is such an issue, then tell me that...More

Thank Dan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frontline_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded yesterday

Kia ora Dan, Thank you for your feedback on TripAdvisor – we appreciate your comments. It is fantastic to hear that you enjoyed your experience with us on the Glacier Valley Walk. The valley can indeed provide some beautiful views. We look forward to welcoming...More

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Reviewed 6 days ago via mobile

We loved our valley hike with tour guide Andy. Not only did we get the chance but o see the beautiful Franz Josef Glacier but Andy’s passion for the area and the history behind it made the experience even more special. With the bonus of...More

Thank Alyssa Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frontline_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded 6 days ago

Kia ora Alyssa, Thank you for taking the time to share your experience on TripAdvisor. It is always great to receive feedback of this nature, we will make sure to pass on the positive comments to Andy and the team. Sounds like you had an...More

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Reviewed 1 week ago via mobile

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frontline_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded 6 days ago

More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

We undertook the glacier Heli Hike on Easter Sunday and were fortunate to have a Kiwi as a guide! Jara was great very knowledgeable and safety cautious, but not over cautious like we saw some of the guides being- no one likes to be babied...More

Thank Nicjane15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frontline_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded 1 week ago

Kia ora Nicjane15, Thank you for taking the time to share your experience on TripAdvisor, we appreciate your comments. It is always great to receive feedback of this nature, we will make sure to pass on the positive comments to Jara and the team. We...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frontline_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded 1 week ago

More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frontline_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded 1 week ago

More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

More

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frontline_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded 1 week ago

More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & Answers
anna_banana1990
28 January 2018|
AnswerShow all 5 answers
Response from Andréa A | Reviewed this property |
Hi Anna, the heli hike is fine if you’re in like a regular good shape, it’s quite easy. The heli CLIMB i’m not quite sure. The heli hike and the heli climb are two different tours to Franz Josefs glacier :) anyhow, enjoy... More
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AdrienneSelarep
28 November 2017|
AnswerShow all 11 answers
Response from Patricia W | Reviewed this property |
We stayed at the scenic hotel right there. The restaurant AliceMay (walking distance) is Terrific...... Make reservations thru TA........beef cheeks!!!!! The Tour is within walking distance of the Scenic Hotel - but we... More
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landdream
2 November 2017|
AnswerShow all 4 answers
Response from sydney_park_ey | Reviewed this property |
You will never know how the weather will turn out, as it’s mountain area the weather changes rapidly. And Helicopter runs ONLY when the weather allows. I think it is the best to go there and book the tour directly at the... More
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