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Franz Josef Glacier Guides

63 Cron Street | (Glacier Base Building), Franz Josef, Westland National Park (Te Wahipounamu) 8600, New Zealand
+64 3-752 0763
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The magnificent Franz Josef Glacier is widely regarded as the gem of New Zealand’s West Coast Glaciers.Franz Josef Glacier Guides gives you the opportunity to experience the most spectacular glacier environment available to the general public anywhere in the world, offering a range of glacier hiking tours to suit all levels of fitness and ability. We make a clear commitment to you that our trip is the most spectacular and rewarding available.
  • Excellent73%
  • Very good16%
  • Average5%
  • Poor3%
  • Terrible3%
Travellers talk about
“ice explorer” (221 reviews)
“helicopter ride” (186 reviews)
“hot pools” (119 reviews)
Open Now
Hours
Hours Today: 7:30 AM - 6:30 PM
LOCATION
63 Cron Street | (Glacier Base Building), Franz Josef, Westland National Park (Te Wahipounamu) 8600, New Zealand
CONTACT
Website
+64 3-752 0763
Ways to Experience Franz Josef Glacier Guides
from US$311.80
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from US$53.70
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Write a ReviewReviews (1,684)
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"ice explorer"
in 221 reviews
"helicopter ride"
in 186 reviews
"hot pools"
in 119 reviews
"new zealand"
in 95 reviews
"valley walk"
in 49 reviews
"amazing experience"
in 59 reviews
"once in a lifetime"
in 52 reviews
"cancelled due"
in 55 reviews
"glacier guides"
in 29 reviews
"full refund"
in 16 reviews
"waterproof pants"
in 15 reviews
"great guide"
in 32 reviews
"blue ice"
in 36 reviews
"bad weather"
in 40 reviews
"free entry"
in 21 reviews
"three hours"
in 14 reviews
"south island"
in 33 reviews
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1 - 10 of 1,600 reviews

Reviewed 4 days ago

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 days ago

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded 4 days ago

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded 4 days ago

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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 2 weeks ago via mobile

Today I did Heli hike Franz Josef. I had such a great time. I enjoyed every single minute, in air and also on the ice. Our tour guide Jara was awesome. He took care of us and made sure we would not be injured :-)....More

Thank Kamila Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded 1 week ago

Kia ora Kamila, Thank you for taking the time to place your review on TripAdvisor – we appreciate your feedback. Wonderful to hear that you had such an amazing experience exploring the Franz Josef Glacier and that Jara took great care of your group. We...More

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Reviewed 2 weeks ago via mobile

Had a great time on top of Franz Josef Glacier. The views coming up were spectacular. We saw mountain goats and breathtaking scenery.More

Thank ilovetotravel619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded 2 weeks ago

Kia ora ilovetotravel619, Thank you for your feedback on TripAdvisor – we appreciate your comments. It is fantastic to hear that you enjoyed your experience exploring the Franz Josef Glacier. We look forward to welcoming you back the next time you visit the stunning West...More

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Reviewed 3 weeks ago via mobile

I rarely write reviews, but in this case I have to express my feelings. We booked a helihike roughly two weeks ahead of our New Zealand trip, anxious spots would run out quickly. The day before our trip we checked at the office if there...More

Thank Maikel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded 2 weeks ago

Kia ora Maikel, Thank you for taking the time to place a review, we appreciate your feedback. We're very sorry that you did not manage to get on to your Glacier Heli Hike trip due to weather. Please note the reception team were following the...More

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Reviewed 3 weeks ago via mobile

The Heli-Hike was my favorite thing I’ve ever done! Calib and Scott were awesome and helpful. Our glacier guide, Zak, is the BEST! We had so much fun on the glacier, it was beautiful up there!More

Thank Marissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded 2 weeks ago

Kia ora Marissa, Thank you for taking the time to share your experience on TripAdvisor, we appreciate your comments. Sounds like you had an amazing time exploring the glacier with Zak. It awesome receiving feedback of this nature. We will make sure to pass on...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded 2 weeks ago

More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

special thanks to guides Andy (from gloucestershire)and Norbert they were great with our kids 12 +14 .just an awesome experience the 3 hours on the ice just flew by..awesome memories ..worth splurging out on this trip it didn't disappoint it exceeded expectations.thanks all.More

Thank gjj2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded 3 weeks ago

Kia ora gjj2015, Thank you for taking the time to share your experience on TripAdvisor, we appreciate your comments. It is always great to receive feedback of this nature. Awesome to hear how great Andy and Norbert were with your family, I will make sure...More

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Reviewed 3 weeks ago via mobile

Fun excursion with stunning views. We got to walk through crevasses and ice tunnels. This was probably two hours of hiking broken up with photo stops. Should be in moderate shape to try this as you have to climb stairs. We had no problems with...More

Thank Kimberly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgia_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded 3 weeks ago

Kia ora Kimberly, Thank you for taking the time to share your experience on TripAdvisor, we appreciate your comments. It is great to hear you had such a wonderful time exploring the glacier with your family. Safe travels and we look forward to welcoming you...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
anna_banana1990
28 January 2018|
AnswerShow all 5 answers
Response from Andréa A | Reviewed this property |
Hi Anna, the heli hike is fine if you’re in like a regular good shape, it’s quite easy. The heli CLIMB i’m not quite sure. The heli hike and the heli climb are two different tours to Franz Josefs glacier :) anyhow, enjoy... More
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AdrienneSelarep
28 November 2017|
AnswerShow all 11 answers
Response from Patricia W | Reviewed this property |
We stayed at the scenic hotel right there. The restaurant AliceMay (walking distance) is Terrific...... Make reservations thru TA........beef cheeks!!!!! The Tour is within walking distance of the Scenic Hotel - but we... More
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landdream
2 November 2017|
AnswerShow all 4 answers
Response from Quilt123 | Reviewed this property |
My husband’s help hike was canceled. We were told we will get a full refund but are still waiting. Also told will take a while to coordinate with travel agent. Most hikes do get cancelled due to weather. They say only fly... More
0
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