We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Franz Josef Glacier Guides

Closed Now: 7:30 AM - 6:30 PM
Open today: 7:30 AM - 6:30 PM
Save
Share
Book In Advance
Tours from Franz Josef Glacier Guides tend to sell out - travellers recommend booking in advance!
815
All photos (815)
Full view
Certificate of Excellence
Traveller Overview
  • Excellent74%
  • Very good15%
  • Average5%
  • Poor3%
  • Terrible3%
Travellers talk about
“helicopter ride”(186 reviews)
“hot pools”(120 reviews)
“new zealand”(95 reviews)
About
The magnificent Franz Josef Glacier is widely regarded as the gem of New Zealand’s West Coast Glaciers.Franz Josef Glacier Guides gives you the opportunity to experience the most spectacular glacier environment available to the general public...more
Closed Now
Hours Today: 7:30 AM - 6:30 PM
See all hours
Contact
63 Cron Street | (Glacier Base Building), Franz Josef, Westland National Park (Te Wahipounamu) 8600, New Zealand
Website
+64 3-752 0763
Call
Ways to Experience Franz Josef Glacier Guides
from US$319.10
More Info
from US$52.60
More Info
Reviews (1,712)
Filter reviews
1,628 results
Traveller rating
1,175
260
89
50
54
Traveller type
Time of year
LanguageEnglish
More languages
1,175
260
89
50
54
Show reviews that mention
All reviews helicopter ride hot pools new zealand amazing experience valley walk once in a lifetime cancelled due glacier guides full refund waterproof pants great guide blue ice bad weather free entry three hours south island small group
FilterEnglish
Updating list...
1 - 10 of 1,628 reviews
Reviewed yesterday via mobile

A glacier naturally is surrounded by not great weather, and we found out that 50% get cancelled due to this. We did a valley walk instead which took us out to see the glacier which was great (just visibility decreases as fog worsens). With the...More

Thank Dani S
Reviewed 3 days ago via mobile

Great trip. Expensive but well worth it in the end. Safety briefing and kit supplied to start with followed by a trip up to the glacier via helicopter. On the glacier they showed us how to fit the crampons and move about safely on the...More

Thank AlexSkinner
Reviewed 1 week ago via mobile

Brilliant experience - highly recommend ! Pilot victor and all staff at glacier helicopter terrific! Another tick Bucket listMore

Thank erica k
Georgia_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded 6 days ago

Kia ora Erica, Thank you for taking the time to place your review on TripAdvisor, we appreciate your feedback. So glad to hear you had a brilliant experience with the Franz Josef Glacier Guides. We look forward to welcoming you back the next time you...More

Reviewed 1 week ago via mobile

Hiking through Franz Josef was the most amazing experience and I cannot fault Franz Josef Glacier Guides! Sarina and Kristo we’re our guides and they were fantastic, knowledgeable and safe. We actually initially booked with a different heli hike company who cancelled our booking the...More

Thank Aurora B
Georgia_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded 6 days ago

Kia ora Aurora, Thank you for taking the time to share your experience on TripAdvisor, we appreciate your comments. It is always great to receive feedback of this nature. We love hearing that you had such an amazing experience exploring the glacier. I will make...More

Reviewed 1 week ago via mobile

One of the best experiences of my world trip! We did the heli hike. It was such a surreal experience. I loved every second of it. The guides were so friendly and informative too.More

1  Thank toptiptraveller
Georgia_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded 6 days ago

Kia ora toptiptraveller, Thank you for taking the time to place your review on TripAdvisor, we appreciate your feedback. It is AWESOME to hear that your Heli Hike has been one of the best experiences on your world trip! We look forward to welcoming you...More

Reviewed 2 weeks ago via mobile

Our guide, Zak, was great. Very knowledgeable and friendly. My teenagers had a great time and learnt a few things too. Great fun and awesome to get off the main tracks, getting up close to other waterfalls and having a fantastic view point if the...More

Thank Julie O
Lucy_L_NTT, Marketing Manager at Franz Josef Glacier Guides, responded to this reviewResponded 1 week ago

Kia ora JulieO Many thanks for taking the time to place a review on your Glacier Valley Walk with us. We're thrilled to hear that you and your family enjoyed your hike through the valley with Zak and came away with some new-found knowledge! We're...More

Reviewed 2 weeks ago

Thoroughly enjoyed the entire trip. The helicopter ride was awesome, and the time spent on the glacier was truly special! Our group was quite large (12 people) so we moved slowly but I didn't mind as I was really enjoying taking it all in. Georgia's...More

Thank LeighK82
Lucy_L_NTT, Marketing Manager at Franz Josef Glacier Guides, responded to this reviewResponded 1 week ago

Kia ora LeighK82 Thank you for taking the time to write a review on your Heli Hike with us, it's great to hear that you thoroughly enjoyed your time on the glacier. We strive to deliver an exceptional experience for our guests throughout the entire...More

Reviewed 2 weeks ago via mobile

Gatlin did a great job. We are older and not used to hiking. Gatlin was helpful, very informative about the geology, plants, and any questions he was asked. Very professional. It was a great day!More

1  Thank Sharise N
Lucy_L_NTT, Marketing Manager at Franz Josef Glacier Guides, responded to this reviewResponded 2 weeks ago

Kia ora Sharise N Thank you very much for taking the time to place a review on your glacier experience with us, we're so glad you enjoyed your day. We do have a great team of guides who have excellent local knowledge and some great...More

Reviewed 3 weeks ago

I am in my 70"s.........the young man that helped with my borrowed boots was concerned that the adult boots did not fit ......he then proposed that I wear a child's size..........Success!!!! Then he mentioned that I should take a walking stick as the path to...More

Review collected in partnership with this attraction
Thank Sharon W
Mason S, Front Office Manager at Franz Josef Glacier Guides, responded to this reviewResponded 3 weeks ago

Kia ora Sharon W, Thank you for taking the time to place your review on TripAdvisor – we appreciate your feedback. Wonderful to hear that you enjoyed your visit to Ka Roimata o Hine Hukatere, we look forward to welcoming you back in the near...More

Reviewed 3 weeks ago via mobile

Our guide herbi took us to an amazing crevasse on the glacier . He was very knowledgeable and made sure we were safe and got the best from our visit . The Franz Josef glacier guides are very helpful and gave us plenty of time...More

2  Thank dio1967
Mason S, Front Office Manager at Franz Josef Glacier Guides, responded to this reviewResponded 3 weeks ago

Kia ora dio1967, Thank you for taking the time to place your review on TripAdvisor, we appreciate your feedback. So glad to hear you enjoyed your experience with the Franz Josef Glacier Guides. I will pass this feedback onto herbi (aka Norbi). The Pools are...More

View more reviews
Nearby
Nearby HotelsSee all 13 nearby hotels
58 On Cron Motel
520 reviews
.07 km away
Aspen Court Franz Josef
1,406 reviews
.12 km away
Rainforest Retreat
1,633 reviews
.21 km away
Te Waonui Forest Retreat
777 reviews
.21 km away
Nearby RestaurantsSee all 23 nearby restaurants
Alice May
1,502 reviews
.33 km away
Blue Ice Cafe
747 reviews
.60 km away
Snake Bite Brewery
1,024 reviews
.41 km away
Monsoon Bar & Restaurant
497 reviews
.15 km away
Nearby AttractionsSee all 40 nearby attractions
Tatare Tunnels Walk
74 reviews
.33 km away
Glacier Helicopters
455 reviews
.40 km away
West Coast Wildlife Centre
741 reviews
.36 km away
Franz Josef i-SITE Visitor Information Centre
71 reviews
.04 km away
Questions & Answers
Ask a question
anna_banana1990
28 January 2018|
AnswerShow all 5 answers
Response from Andréa A | Reviewed this property |
Hi Anna, the heli hike is fine if you’re in like a regular good shape, it’s quite easy. The heli CLIMB i’m not quite sure. The heli hike and the heli climb are two different tours to Franz Josefs glacier :) anyhow, enjoy... More
0
Votes
Google Translation
AdrienneSelarep
28 November 2017|
AnswerShow all 11 answers
Response from Patricia W | Reviewed this property |
We stayed at the scenic hotel right there. The restaurant AliceMay (walking distance) is Terrific...... Make reservations thru TA........beef cheeks!!!!! The Tour is within walking distance of the Scenic Hotel - but we... More
0
Votes
landdream
2 November 2017|
AnswerShow all 4 answers
Response from Quilt123 | Reviewed this property |
My husband’s help hike was canceled. We were told we will get a full refund but are still waiting. Also told will take a while to coordinate with travel agent. Most hikes do get cancelled due to weather. They say only fly... More
0
Votes