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Franz Josef Glacier Guides

Closed Now: 7:30 AM - 6:30 PM
Open today: 7:30 AM - 6:30 PM
Book In Advance
Tours from Franz Josef Glacier Guides tend to sell out - travellers recommend booking in advance!
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Certificate of Excellence
Traveller Overview
  • Excellent74%
  • Very good15%
  • Average5%
  • Poor3%
  • Terrible3%
Travellers talk about
“helicopter ride”(203 reviews)
“hot pools”(136 reviews)
“new zealand”(109 reviews)
About
The magnificent Franz Josef Glacier is widely regarded as the gem of New Zealand’s West Coast Glaciers.Franz Josef Glacier Guides gives you the opportunity to experience the most spectacular glacier environment available to the general public...more
Closed Now
Hours Today: 7:30 AM - 6:30 PM
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Contact
63 Cron Street | (Glacier Base Building), Franz Josef, Westland National Park (Te Wahipounamu) 8600, New Zealand
Website
+64 3-752 0763
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Ways to Experience Franz Josef Glacier Guides
from US$333.10
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from US$54.90
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Reviews (1,740)
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1,653 results
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All reviews helicopter ride hot pools new zealand amazing experience valley walk once in a lifetime cancelled due glacier guides waterproof pants full refund hot chocolate great guide blue ice bad weather free entry three hours south island
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1 - 10 of 1,653 reviews
Reviewed yesterday via mobile

We had such an interesting and informative walk through the Glacier Valley. Our guide Krsto (apologies for spelling) was brilliant. His narrative brought the geography lessons from my school days to life. He also told us the Maori story behind their naming of the glacier....More

Date of experience: December 2018
Thank Angela M
Reviewed 3 days ago via mobile

Very nice and friendly guide Seth, who took us around the walk on the glacier. He made sure we stayed safe at all times and shared his knowledge of the geology among other things. The guide did a really great job but with that being...More

Thank KarolineDenmark
757masons, Front Office Manager at Franz Josef Glacier Guides, responded to this reviewResponded yesterday

Kia ora KarolineDenmark, Thank you for taking the time to place your review on TripAdvisor, we appreciate your feedback. I will pass this onto Seth, he is a very enthusiastic guide as you would have seen. So glad to hear you enjoyed your experience with...More

Reviewed 6 days ago

My son Tyler and I included this in a tour of NZ. Great friendly service that calmed me a nervous helicopter type. Our guide Harry was outstanding. A great way to see the glacier and experience the key site of Franz Josef. Many thanks for...More

Date of experience: December 2018
Thank Michael B
757masons, Front Office Manager at Franz Josef Glacier Guides, responded to this reviewResponded yesterday

Kia ora Michael B, Thank you for your feedback on TripAdvisor – we appreciate your comments. It is always fantastic to hear that you enjoyed your experience with us in Franz Josef Glacier. I will pass this positive feedback onto Harry. Glad to hear you...More

Reviewed 1 week ago via mobile

The whole experience was wonderful. This company does a fantastic job of organizing, keeping you safe, and providing a exciting experience. The helicopter ride was exhilarating and the hike around the glacier was very easy to do. The crampons work miracles!More

Date of experience: November 2018
Thank worldhorse-
757masons, Front Office Manager at Franz Josef Glacier Guides, responded to this reviewResponded yesterday

Kia ora worldhorse-, Thank you for taking the time to place your review on TripAdvisor – we appreciate your feedback. It truly is a trip to remember. Wonderful to hear that you enjoyed your visit to Ka Roimata o Hine Hukatere, we look forward to...More

Reviewed 1 week ago

We were very lucky to get up this day, because the forecast was not good. We did have to leave a little earlier because the weather was coming in, so they sent 4 helicopters to get us back quickly. It was an amazing experience being...More

Date of experience: November 2018
Thank JenniMalta
757masons, Front Office Manager at Franz Josef Glacier Guides, responded to this reviewResponded yesterday

Kia ora JenniMalta, Thank you for your feedback on TripAdvisor – we appreciate your comments. It is always fantastic to hear that you enjoyed your experience with us in Franz Josef Glacier. I will pass this feedback on Ellie, she sure is a great guide....More

Reviewed 1 week ago via mobile

We had an amazing afternoon on the Franz Josef Glacier! Our guide Matt was very knowledgeable and always made sure all group members followed him. In total we were around 3h on ice and loved the view and the adventure. When booking I was wondering...More

Date of experience: December 2018
Thank MariaK9870
Georgia_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded 1 week ago

Kia ora MariaK9870, Thank you for your feedback on TripAdvisor, we appreciate your comments. It is fantastic to hear that you had such an amazing experience exploring the Franz Josef Glacier. Will make sure to pass on the great comments to Matt. Safe travels and...More

Reviewed 1 week ago via mobile

We’ve been so lucky to have a good weather to do the Heli Hike in the morning! The tour was epic and our guide Seth who was friendly and shared with us much knowledge on glaciers. The hike isn’t tough and everyone was well geared...More

Thank ikihappy
Georgia_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded 1 week ago

Kia ora ikihappy, Thank you for taking the time to share your experience on TripAdvisor, we appreciate your comments. It is always great to receive feedback of this nature. We love hearing that you had such an amazing experience exploring the glacier with Seth. Safe...More

Reviewed 1 week ago via mobile

The heli hike in Franz Josef was absolutely amazing. It’s very weather dependent, but fortunately ours went ahead. You get fully briefed and clothed for the glacier, a helicopter brings you up to the ice and you hike around 3 hrs with a guide. Very...More

Date of experience: November 2018
Thank cnoack_33
Georgia_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded 1 week ago

Kia ora cnoack_33, Thank you for taking the time to share your experience on TripAdvisor, we appreciate your comments. It is always great to receive feedback of this nature. We love hearing that you had such an amazing experience exploring the glacier as it truly...More

Reviewed 2 weeks ago

This was totally great and the guide was fantastic. I have been to many Glaciers in Alaska and this has them all beat by a long shot. You must be in good shape for this as very strenuous but worth every minute.More

Date of experience: November 2018
Thank Denise D
Georgia_FJGG, Customer Service Supervisor at Franz Josef Glacier Guides, responded to this reviewResponded 1 week ago

Kia ora Denise, Thank you for taking the time to place your review on TripAdvisor, we appreciate your feedback. So glad to hear you enjoyed your experience with the Franz Josef Glacier Guides and that it has been the best one yet. We look forward...More

Reviewed 2 weeks ago via mobile

I booked a spot on the Heli Hike with complete understanding about the weather lottery, the agility required, and weight limits for the helicopter ride. I read and re-read the requirements to make sure I had a full comprehension what was expected come the day...More

3  Thank Mewilliams2
Mason S, Front Office Manager at Franz Josef Glacier Guides, responded to this reviewResponded 2 weeks ago

Kia ora Mewilliams2, Thank you for taking the time to communicate your concerns in regards to your recent experience with us. We are saddened to hear that we failed to meet your expectations, specifically the check in process around client suitability. We do endeavour to...More

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Questions & Answers
Ask a question
ikihappy
18 November 2018|
AnswerShow all 2 answers
Response from peterotoole556 | Reviewed this property |
Hard to say. Usually, the heli hikes are cancelled for the whole day if the weather is bad. Try to call in to the centre the day before to get weather updates.
0
Votes
ikihappy
8 November 2018|
Answer
Response from 757masons | Property representative |
kia ora ikihappy, Yes we recommend to bring 2-3 warm upper layers and leggings or track pants down below. We will provide extra layers and waterproofs at no extra costs if we believe you do not have the sufficient gear... More
0
Votes
cailinruadh
18 October 2018|
AnswerShow all 5 answers
Response from Federico H | Reviewed this property |
Some parts are up and down, but it's not so rough. Enjoy!
1
Vote