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  • Excellent36%
  • Very good39%
  • Average16%
  • Poor6%
  • Terrible3%
Travellers talk about
“private pool”(132 reviews)
“hot pools”(220 reviews)
“changing rooms”(33 reviews)
About
Contact
Cron Street, Franz Josef, Westland National Park (Te Wahipounamu), New Zealand
Website
+64 800 044 044
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Reviews (862)
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Show reviews that mention
All reviews private pool hot pools changing rooms after a long day hanmer springs degree pool changing area relaxing experience rainforest setting rainy day long drive free entry native bush couple of hours heli hike franz joseph new zealand
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1 - 10 of 776 reviews
Reviewed 2 days ago

Not much to write about. Good facilities - lockers, showers etc. Three main pools at different temperatures. Clean and relaxing.

Date of experience: February 2019
Thank michaelaF7144OB
Reviewed 3 days ago

We were probably very lucky, but in whole public area there were only like five people with us. Glad I didn´t go to private pool, since even price for public is not very low. Neverhteless it is a good way how to rest after a...More

Date of experience: January 2019
Thank 9jirkak
Reviewed 4 days ago

There was a communial pool area with different pools at different temporatures. We booked a private pool that came with its own shower and changing room. Did this after a helicopter flight, would have been better to relax after a treck to the glacier. Was...More

Date of experience: January 2019
1  Thank Mike Y
Reviewed 5 days ago via mobile

The pools were nice and a great way to unwind after a hike. There were 3 pools with various temperatures to choose from. It wasn't crowded but there were several groups. The showers and changing facilities were nice but the showers turn off after one...More

Date of experience: February 2019
Thank Stephanie L
Reviewed 1 week ago via mobile

We reserved a private pool for 4 adults and a baby. It was so nice to relax and sit in the hot pool with the misty air around us. The pool is surrounded by forest with your own bathroom to change and shower. Highly recommend...More

Date of experience: February 2019
Thank Halimariko
Reviewed 1 week ago via mobile

A bit overpriced, very full of people and a lot of chlorine. I was under the impression they were more natural pools and not man - made We did have a wonderful couple massage, though and worth the price !

Date of experience: January 2019
Thank U6300KWlisas
Reviewed 1 week ago via mobile

We went for the private pool, which is basically a large tub filled with warm / hot water, with a private shower and changing room. Towels are also provided. You get an hour, of which 45 minutes are in the tub, and 15 min to...More

Date of experience: January 2019
Thank MJD013
Reviewed 1 week ago via mobile

We love the idea of this place but found that it was terribly overcrowded during the January holidays. We didn’t spend long here as it just felt like there was no space to relax that wasn’t full of people. The atmosphere was good & the...More

Date of experience: January 2019
Thank AWTYblogger
Reviewed 1 week ago via mobile

We headed to the pools after kayaking and enjoyed spending about a couple of hours in the pools. This isn’t the same as the natural thermal pools on North Island but it isn’t trying to be. There are 3 pools 40,39 and 36 degrees (approx)...More

Date of experience: February 2019
Thank Debra242
757masons, Front Office Manager at Glacier Hot Pools, responded to this reviewResponded 1 week ago

Kia ora Debra, Thanks for the positive feedback. It is great to hear you enjoyed the pools so much. We are truly unique and not trying to copy any of the natural pools around NZ. We are proud to offer guests the Glacier Hot Pools...More

Reviewed 2 weeks ago

We had a private pool after walking up to the glacier and gave us a great opportunity to relax but there is a real need for more staff training for the staff who greet you and take you to your private pool. For example a...More

Date of experience: January 2019
Thank cherryBournemouth
757masons, Front Office Manager at Glacier Hot Pools, responded to this reviewResponded 1 week ago

Kia ora cherryBournemouth, Thanks for taking the time to place your review on tripadvisor. it is disappointing to hear that you felt a team member let you down for customer service. Please email me directly on Mason.Spencer@franzjosefglacier.com to take this further. We are always happy...More

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Questions & Answers
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Boo2019
30 December 2018|
AnswerShow all 7 answers
Response from Leslie S | Reviewed this property |
No booking needed but worth checking on session times
1
Vote
Boo2019
30 December 2018|
AnswerShow all 3 answers
Response from jacktripper12 | Reviewed this property |
G’day Boo We just walked up and did a booking for the whole day much better than just the minimum hours you can come and go all day enjoy it
0
Votes
SUSAN_PANG
3 November 2018|
AnswerShow all 4 answers
Response from garypF6927CL | Reviewed this property |
If you going to private pool, don’t need swimwear. Public pools yes you do
0
Votes