Overview

Located in the heart of the Tongariro National Park, Whakapapa i-SITE (Tongariro Visitor Centre) provide expert local knowledge and free, objective advice on travel throughout the Ruapehu Region and New Zealand. We provide booking services for accommodation, activities, transport and more.

4.5

366 reviews

Excellent62%
Very good33%
Average3%
Poor1%
Terrible1%

Travellers talk about

“helpful staff” (20 reviews)

“tongariro national park” (20 reviews)

“volcanic activity” (9 reviews)

Suggested Duration: < 1 hour

LOCATION

State Highway 48 | Whakapapa Village, Whakapapa, Tongariro National Park, New Zealand

CONTACT

Website

+64 7-892 3729

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Write a ReviewReviews (366)

1 - 10 of 307 reviews

Hans Rudolf H

5518

Reviewed yesterday via mobile

No transport

To do the Tongariro crossing, everywhere are announcements for transports from the arrival back to the starting point car park. No one was able to organize this transport! Even no taxi service was available. Very underdevelopped tourist region. We had to hitch hike from the...More

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Jonathan W

Singapore, Singapore

5921

Reviewed 3 days ago

Helpful information

We were mainly looking for small trails to walk. The staff provided us with a little slip of paper and plenty of options. Exactly what we were after!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

dmmillar

Papamoa, New Zealand

171

Reviewed 13 July 2018

Happy Valley fun

It was wonderful to be in Happy Valley and slide down on a blow-up donut. Everyone there was happy and we have wonderful memories of fun and laughter.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Lyndam135

Auckland, New Zealand

9240

Reviewed 10 July 2018

really helpful visitors centre

There is so much to see at the visitors centre, displays on the various walking options from the short 20 -30 minute options through to the overnight options, as well as plenty of information about the volcano and the various eruptions that have occurred. The...More

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2 Thank Lyndam135

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

itcheetam

Los Angeles, California

498148

Reviewed 30 June 2018

Nice little visitor center with information!

We had limited time, since we could not do the crossing, at least we could get a glimpse of what it looks like at this visitor center. Lots of photographs and information. Very artistically presented and a very interesting place.

Ask itcheetam about Tongariro National Park Visitor Centre (Whakapapa Visitor Centre)

1 Thank itcheetam

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Philip B

Wellington, New Zealand

195

Reviewed 17 June 2018 via mobile

Walks

Great information and really helpful staff. We enjoyed the range of information, and the way it was laid out. Wonderful setting!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

BruceHendrie

New Lynn

2

Reviewed 16 June 2018

Stranded on Mountain at visitor centre

Was with a group completing a crossing to Waihohonu Hut. Had to turn back due to one of party having injury from previous day that was aggravating him during tramp, and didn't want it to get worse. Upon arriving at visitor centre, tried to contact...More

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

glenn s

274

Reviewed 1 June 2018

The highlight of our NZ trip!

We hiked one-half of the Alpine Crossing due to expected bad weather. More than enough, about 19K. We hike up to the lakes and then back. Need to be in shape for the climb, but not overly difficult. Spectacular setting and scenery. From lush and...More

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1 Thank glenn s

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Satyabrata

New Delhi

503149

Reviewed 6 May 2018

Must visit

Like any other DOC center in New Zealand, this one too is a haven of information, helpful staff and great learning center. The staff has the latest information regarding the weather, trail conditions, safeties, etc and please you must inform them before starting a hike....More

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Keith W

418

Reviewed 28 April 2018 via mobile

Great helpful source of local info.

Great helpful team. The displays and interactive displays are very informative but also get the kids interested in what the area has to offer. From an adult point of view very helpful and informative, talk to these guys if thinking of doing the crossing outside...More

Ask Keith W about Tongariro National Park Visitor Centre (Whakapapa Visitor Centre)

Thank Keith W

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Ask a question

Questions & Answers

See all 7 questions

712rosie

I am planning to visit in March next year, so I am curious to know what other walks you would recommend for 3 or 4 days in the area. Hoping to book in to do the circuit and another walk, just not sure which one! In May I completed the Routeburn and am eager to do more!

12 June 2017|

AnswerShow all 9 answers

The Taranaki Falls walk is a really nice half day or so walk that we never tire of We also like the loop from the visitors centre to the Whakapapaiti Hut it can be done i a day or as an overnight - ideally get a lift up the... More