Escape Masters MANUKAU
Escape Masters MANUKAU
5
10:00 AM - 10:00 PM
Monday
10:00 AM - 10:00 PM
Tuesday
10:00 AM - 10:00 PM
Wednesday
10:00 AM - 10:00 PM
Thursday
10:00 AM - 10:00 PM
Friday
10:00 AM - 10:00 PM
Saturday
10:00 AM - 10:00 PM
Sunday
10:00 AM - 10:00 PM
About
This internationally popular phenomenon promises a vivid experience where you can become the main character of a captivating mystery. An adventure, where teams are locked in a themed room with a common goal to break out within an hour. To escape, you will need to find clues and solve unique puzzles.
Duration: 1-2 hours
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5.0
57 reviews
Excellent
50
Very good
5
Average
1
Poor
1
Terrible
0
Dunno
Auckland, New Zealand1 contribution
Mar 2020 • Business
We did not feel welcomed upon arrival. William asked if we were first timers and then quickly went through the rules. Questions were not well received and his standard response left us feeling as if we were bothering him. Maybe he was having a bad day and projected onto us.....the idea of solving challenges to help you escape is quite exciting, a pity the service was sub par.
Written 10 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Noelene. I'm very sorry that you didn't enjoy your experience with us and I'd like to bring another perspective to your feedback for other readers.
First, I feel that your disappointment is strongly related to the fact that your team didn't do really well during the game and it's very unfair to put it on us. Out of the 6 cocaine bags you needed to find (which is clearly indicated at the start of the game), you didn't find any by the end of the 60 minutes game. This has never happened to any other teams since opening this room 18 months ago. Moreover, even if you've never used the "help" button, I still came into your room half way through the game to offer you some help. The first thing I told you was that you were falling behind quite a bit and offered you some help. Your reply was that you were all fine and didn't want any help so I left. At the end of the game I offered to show you the solution for 2 puzzles so you could appreciate how logical the game is. Then you quickly ask me "How come we needed to go back in the first room to get the clues for this puzzle?" which I've replied "Why not? There are no rules saying you don't need to."
One of the first thing we do when welcoming players is to check how many escape rooms they've ever played so we can make our recommendation regarding the difficulty level (this is part of our standard procedure). Since you were all first timers, I strongly recommended you to go for the Medium level and told you that only 40% of the teams do escape this room and that most of them are not first timers either. You've still decided to go again my recommendation and choose the Hard level.
Our briefing has been well developed through the years and reviewed numerous times to the version that it is today. It is a clear and very concise briefing which lasts about 2 minutes, otherwise we could start losing players' attention. Considering many children come to play with us and escape our rooms within 60 minutes, even on their first time, our briefing appears to be perfectly adequate. At the end of the briefings, we always invite players to ask questions. When players ask questions like "Where do we start from?", "What's the first clue?" or "How many puzzles are there?", we always reply "Well... you'll need to figure it out with your teammates." It's basically what the game is all about. You must work as a team to figure things out. However, all the puzzles are logical and kids can solve them all.
In fact, I did brief your team at the same time that 2 other teams from another business and both of them successfully escaped their rooms in 45-50 minutes.
No I wasn't having a bad day at all. Even if I did, I would still provide every customer with a nice service. I take a lot of pride in my little business.
Once again, I'm very sorry that you didn't enjoy your experience. If you decide to play another escape game, even if it's not with us, I'd like to recommend you to let loose. Those games are designed to put you out of your comfort zone and not being in control at all times is part of the activity. That's why it's a true team game.
Written 15 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rahz Sen
Geelong, Australia3 contributions
Jun 2022 • Friends
My friend and I came in to play the Submarine room. The room was beautifully designed and the story was immersive. Overall, one of the best escape rooms I've done in NZ. Of note, we were looked after by Levi, who gave us a great experience. I'd highly recommend coming here for your next night out! Having returned to NZ for the first time in a few years, we had to use public transport and it was fairly easy to get to the venue. A great option if you don't have a car! Thank you for a great evening!
Written 15 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
astridshirley
Auckland, New Zealand8 contributions
May 2022 • Friends
Great for group 12/13 yr old friends celebrating a birthday. Challenging but not too difficult with plenty to keep young minds working for a full hour. Very enjoyable! Very helpful staff
Written 7 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Della S
7 contributions
Apr 2021 • Family
Such a friendly man (Levi I think) we were running late and he was so kind to us. Sat and explained everything beautifully to the children and me. It was fun, and quite a challenge. 1 adult 4 children 1 teenager medium challenge, for us it was a lucky escape. Thank you for the school holiday fun. Highly recommend, and children are already planning their next visit.
Written 19 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you Della for sharing your review. It means a lot to our team. Yes it was Levi who welcomed you. He doesn't know it yet but his bonus is going up from next Monday ;) It's partial because of the great reviews we've received from players he looked after.
We are looking forward to see you again soon for another challenge!
Written 29 May 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mary M
16 contributions
Mar 2024 • Couples
We are booked to go for our third visit on Thursday! We are obsessed with this place and the rooms! The staff are very welcoming and extremely helpful!! We can't wait for try the new room once its open, nice local gem in South Auckland! Will Definity be back :)
Written 17 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kanika D
United Arab Emirates26 contributions
Aug 2018 • Couples
We had an amazing time doing the Western Jail Break. Still buzzing from the experience. William, owner and our guide was a lot fun and made our experience a lot more memorable. Highly recommend this place.
Written 25 August 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for you encouragement. I wish you a wonderful holiday in New Zealand! I'd love to see you again before you fly away.
Written 26 August 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elle
New Zealand8 contributions
Jun 2019 • Friends
I used to think that my squad was full of intellectuals and that together we had a decent amount of brain cells. That was before I picked medium difficulty on our first escape room together. Ten minutes were wasted to screaming, fifteen on frantic talking over each other, and several more on yelling numbers at each other. It was a memorable birthday experience.
I learnt a lot about my friends. That one of them knew enough Spanish to listen to a radio murmur staticky numbers for fifteen minutes, that another was dumb enough and smart enough to stare at the ceiling constantly, and that all of us were claustrophobic to varying degrees.
I learnt a lot about my friends. That one of them knew enough Spanish to listen to a radio murmur staticky numbers for fifteen minutes, that another was dumb enough and smart enough to stare at the ceiling constantly, and that all of us were claustrophobic to varying degrees.
Written 23 June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marion L
New Zealand13 contributions
Aug 2018 • Business
Our finance team did the Western Escape last night and it was just great. I had been concerned our team building would be a chore but the Great Escape was really engaging and the hour flew by. All team members were engrossed in solving the clues and really had a great time. One of the best team building activities I've been involved in. Will try to do their other escape rooms in the future.
Written 16 August 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to write this nice review! You're very welcome to visit us again to try our School Detention room and Escobar room (opening in September).
Written 20 August 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dmngata
Auckland, New Zealand1 contribution
Aug 2018 • Family
What fun! Three adults and four kids ages 11 - 16 and we all had a blast! We did the Western Jail escape, great team work and the time flew by... will definitely do Escape Masters again. And thanks to William, great guy!
Written 11 August 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you Emma for your support! It was a pleasure to have you and your family with us last Friday. If you think William was great, wait until you meet the rest of our team ;) See you again soon!
Written 13 August 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Damian F
2 contributions
Aug 2018 • Family
Couldn't recommend Escape Masters highly enough. Went with six eleven year old boys and was a bit dubious about whether they'd be able to concentrate for an hour, but it had them completely engaged the whole time. Thoroughly enjoyable and ultimately really rewarding - the team had a real sense of accomplishment at the end.
Written 4 August 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much for your review Damian! The kids have done really well by escaping with over 10 minutes spare.
Written 13 August 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Is there space to eat after? Like a party room to hire? And have pizza delivered? Or is it close somewhere we could go to eat? Arranging 11 year old bday party. Parents/kids 😊
Written 20 August 2019
William N
Manukau, New Zealand
Hi Kathryn. Sorry I haven't notice your question till now (no email notification from TripAdvisor for questions...). Since you've already came and placed a 5-start review on us, I assume you had a great time.
For everyone else, the answer to the question is that our lobby is a shared space with sitting for about 30-35 people. While a lot of people choose us for their birthday activity, food is not allowed on site. However we highly recommend Woodside Tavern and Krispy Kreme as venues to chill out after your game. They are both 1 minute drive away from us.
Written 31 October 2019
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