ExecuCar

ExecuCar, New York City: Address, Phone Number, ExecuCar Reviews: 2/5

Tours and Tickets

2.0
191 reviews
Excellent
27
Very good
11
Average
7
Poor
12
Terrible
134

Darryl B
1 contribution
Great experience
Mar 2020 • Family
Good speedy service , well worth the money, even went out of his way to show us some sights.will use again.
Written 20 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Diane
2 contributions
New York Limo
Dec 2019 • Family
Best transfer from Laguardia to our hotel in Manhattan that we’ve experienced in New York City. I will use them every time. They were waiting for us at bag check with our name on a sign, and they waited while we sorted out some missing luggage, and they waited while our vehicle arrived. The greeter and the driver were very pleasant and the vehicle was completely clean. I hope it’s like this every time.
Written 31 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Jodi P
1 contribution
No instructions about where to meet driver
Dec 2019 • Couples
I booked through Airports to Manhattan hotels. I am not a frequent traveler to NY. No one advised me to meet the driver at a pick up lot away from the baggage claim. I called two times to ask where the driver was. The answer I received was that he is car number 54011. No one said “go to the pickup lot. “. Was told to call the driver. Take down the number. I asked to have it texted to me but she couldn’t do that. Finally I found paper and pen and wrote down the number. Called the driver and no answer. Then he called back. Was told to go upstairs to departures drop off. Driver told me a door number (14) where he would see me. Then he called back to say that was wrong. He was across from door 4. Finally connected with him.
The drive in was fine and the driver was very courteous and apologized. This would have all been averted if SOMEONE had said to me to go to the car pick up lot outside the terminal.
Golden Touch did not impress me in a positive way concerning pick up.
Written 27 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Andrew S
1 contribution
I used this service two weeks ago when I was in New York for work and it was a horrible experience. I had a car set up
Dec 2019
I used this service two weeks ago when I was in New York for work and it was a horrible experience. I had a car set up to pick me up for at 4:15 pm and had it scheduled for a 7 hour block as I needed to be taken around town for meetings and they never showed up. I called the customer service line and was transferred 4 times by agents. Once I was able to get someone to talk to me they informed me that they were trying to get a car for me. At this point is was 5:00 pm and was running very late so I cancelled the service in which they never apologized.

I would never recommend this service or use again.
Written 20 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Ginger S
Charleston, SC44 contributions
A fun and fabulous ride
Nov 2019
This was so fun! My sister in law, niece, daughter and myself met at JFK and traveled to our hotel together . Our driver was great and the limo was the greatest!
Written 9 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

gordo538
20 contributions
Left stranded
Nov 2019 • Couples
I booked a total of 6 one way trips to the airport using the app. Easy.
The good: first two cars (for one trip) arrived on time with courteous drivers.
The bad: cars sent were not what I ordered. Too small, I ordered suburban/Tahoe they sent Lincoln MK! Squeezed people and bags in barely, very uncomfortable.

Now the fun begins!!!

At the airport waiting on my connecting flight home receive a text “sorry your reservations were cancelled we will refund you”. I call the 800 # while the plane is boarding to be told “no cars are available, flights to Boston are delayed due to bad weather and all drivers are running late” by a dispatcher.

I explain the situation and he basically says sorry I have no one to pick you up. I ask how I made the reservation months ago? Basically the same sorry nothing I can do response. I then arrive in Boston with 5 elderly family members, and oh its 50 degrees and fine!!! Now we have to scramble to find rides for everyone to get home at midnight. No ExecuCar rides at pick up location.

The next day I call because the app says, I was a no show and they are charging me!!!!!!!

Terrible service, I will never use them again and I advise you to stay away too!
Written 12 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

dbroome
Saint Simons Island, GA119 contributions
First Time Using This Service in NYC
Oct 2019
I recently flew into Laguardia with my daughter, granddaughter and her friend. We used this service to pickup us up at the airport and also to take us back to the airport. The car was prompt and as promised for both legs of our trip. Both of our drivers were very nice and their driving was great. I would book this service again. The only drawback for me was having to go upstairs from bagage claim to meet the car.
Written 5 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

JLB
1 contribution
Execucar cancelled our Sudan Car half an hour before collecting us from our Sanfrancisco Hotel for a flight to New York
Oct 2019
We booked and paid for a Sudan Car through Execucar to collect us from our hotel in Sanfrancisco for a flight to New York. The day before we received a text confirming the pickup time. Next morning half an hour before pickup they cancelled by text and said we had to contact them for a refund of our $75. We then had to get an Uber. We are home now four weeks and having sent numerous emails they have not responded.
Even when we arrived in San Francisco we had problems locating our execucar but after 45 minutes our transport arrived. We can say good bye to our $75 dollars. WARNING!!!!! DO NOT USE THIS COMPANY. We used their sister company Super shuttle to take us to our hotel in New York. It was a shared shuttle which took Four Hours to take us to our hotel. Our journey back to the airport home took only 2 hours. NEVER AGAIN. I would give no stars if possible.
Written 3 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Mark L
1 contribution
DO NOT USE EVER! YOU WILL REGRET IT!!!
Oct 2019
In the last 10 years, I have only written 1 review of anything but this company was so bad that I am going plaster this on every board I can find! I booked the service online, we showed up to Newark airport went outside and there was no ride. You have to call the driver and then they will tell you when they will be there (great service for $200.00!). So, I called, NO ANSWER!!! I called again NO ANSWER!! I finally called the NON 1-800 number and got a person who said I would get a number texted to me that I could call the driver with. Never got the number....I called back....same thing, no number....Finally, I waited on hold for a manager who gave me some BS about how the car broke down. This company did not show up, never called, I had to call them to figure out what was going on and then they could never give me clarity about what happened. My wife and 3 kids waited for 45 minutes at the airport and finally took a taxi. The agent on the phone actually said that they would just give me a refund, I said fine. After waiting on hold through 2 more agents they told me I would have to go online and file a complaint to get my money back! So, they no-showed, admitted but I have to do all the work! Do not use these people ever. It is overpriced and unreliable. Blacklane is another service that is WAY better, cheaper and more reliable (the same trip cost me $150 with tip!)! After they "no-showed" and admitted to, I still had to get online and file a complaint to get my money back!!!! They, of course, never called me, I had to call them back and the case manager was on lunch so they asked me to call back again!!!!! Their definition of service is the customer serving them! AWFUL!!! DO NOT USE!!! Right now it is 10 days past the time of our service and I am still waiting for my money. I finally called my credit card company and they are helping me dispute the claim. DO NOT USE THEM!!! YOU WILL REGRET IT!!!!
Written 25 October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Huntington_Matt
Jupiter, FL30 contributions
Check Your Credit Card Statements - Crooks at work!
Oct 2019
Booked a round trip to JFK through Super Shuttle. It was more expensive than Uber but I wanted to have my transportation booked prior to the trip. I went on the Super Shuttle site and was directed to this since I didn't want a van or a shared ride. Cars on not much better than UberX. Biggest problem was when I got home and checked my credit card accounts. ExecuCar put an unauthorized charge on my account a week after the first trip and a week before the return trip. When I called I was told that sometimes the drivers try to add an additional tip. How does that work? Crooked operation - stay away!
Written 21 October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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