Penn Station is located beneath Madison Square Garden and also has an additional concourse in Moynihan Hall which is just across the road. It is served by trains on the Long Island Rail Road as well as Amtrak services which go further afield. I arrived at Penn Station travelling on an Amtrak service. The platform I arrived on had a lift as well as stairs. This was handy for me as I had a suitcase as well as my hand luggage so taking the lift was a blessing. From here you can get onto the concourse and take your onward journey into NYC. There are shops to buy smacks and drinks for you to take on your journey and a couple of places to buy books and gifts as well. There is a decent food court in Moynihan Hall as well.

My wife and I spent 10 days in NYC, and were leaving via NJ Transit train. We arrived here the same way in December. Now on New Year's day at 8 AM it was not very busy at all. We were a bit more familiar with this station than we were when arriving. Signage is very poor, and the schedule for the train is not posted until 10 minutes before it leaves, then rushing to the platform it is usually late. NOTE: I read some to the reviews here, especially the negative ones... people complain about the homeless quite often. I wonder if they understand the term, "homeless" - it means they have no home, nowhere to sleep. Just where do you expect them to go? They need to stay warm at night and the train station is a public place that is open 24 hours/day. Not one person, homeless or otherwise bothered us. Besides, some travelers sleep on the floor or benches waiting for their next train. Negative people tend to exaggerate.

This review supersedes my previous review of 2019. The train was undergoing construction and it was difficult to find favorable feedback. However, it now looks very nice and the upgrades were likely worth the probably huge investment. Penn Station has the unfortunate predicament of having to compete with Grand Central Station.

The Amtrak are was pretty clean and shops open. Bathroom redone and given the volume of traffic not in bad shape. Plentiful monitors to see train status and WiFi connection good.

If you have to spend time waiting for a train, might as well be here. Plenty to do, see, eat. I've been asked for money by panhandlers every time i've been through but the amount of them is much less and they're less aggressive than in Newark. Love that you can easily switch between Amtrak, Jersey, Long Island, subway, and bus lines.

Arrived and left from here on Amtrak taking the Northeast Regional. If you are an Amtrak ticket holder, there is a nice lounge to sit. There are plenty of food options in the station and in the neighborhood around it. This station has access to the subways which makes arriving in NY and getting to where you're going easy. My biggest gripe is with Amtrak. Boarding a train in NY is always crowded. Amtrak doesn't announce the track the train arrives on until it is almost there or there. If you are one of the last people on the train, finding a seat can be a challenge, especially if you want to sit next to who you're traveling with. My suggestion, when it's almost time for your train to arrive, be ready and high tail it to your gate quickly, this way you'll be closer to the front of line of all those getting on, and have a great chance of sitting together.