The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum
4.5
Speciality MuseumsHistoric SitesPoints of Interest & Landmarks
9:00 AM - 7:00 PM
Monday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM
Sunday
9:00 AM - 7:00 PM
About
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks. 9/11 Memorial, Open Daily, 7-days, 10 a.m. to 5 p.m. 9/11 Memorial Museum, Open Thursday–Monday, 10 a.m. to 5 p.m. Thanksgiving and Christmas: Memorial Only, 10 a.m. to 4 p.m.; Museum Closed
Duration: 2-3 hours
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Admission tickets
from $54.82
All you need to step foot in the door.
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Plan your visit
The area
Address
Neighbourhood: Downtown Manhattan (Downtown)
How to get there
  • Cortlandt St • 3 min walk
  • Chambers St • 4 min walk
Reach out directly
See what travellers are saying
  • Leisa J
    36 contributions
    5.0 of 5 bubbles
    Be prepared for a moving experience.
    This was a must see for us on this trip to NYC. My family’s whole lives were changed by this day and the life decisions that were made because of it. The sacrifices that so many made that day also bled over to people, in different states, who felt called to do something - at a great price to themselves as well. I cried at this peaceful memorial filled with quiet and respectful visitors, many of whom were moved for their own reasons…
    Visited June 2023
    Travelled as a couple
    Written 7 June 2023
  • RRK
    22 contributions
    5.0 of 5 bubbles
    Moving
    It is easy to get here by subway. The museum was very moving and sad, but it was a nice tribute to the people who died. Parts might be too sad or scary for kids. One of my teens didn't go into the main exhibit because they were already upset by the stuff at the entrance. We took about an hour, but they had closed the outside part due to smoky air so we didn't see that part.
    Visited June 2023
    Written 11 June 2023
  • Fiona R
    Marseille, France6 contributions
    5.0 of 5 bubbles
    A must do in New York
    Kyle H. did a fantastic job telling the tale of the day, about facts, spoke well to the group, you must do the tour with guide to get an understanding of the day. Kyle also gave us his personal Museum guide which was fantastic! Its a must do in New York!
    Visited June 2023
    Written 15 June 2023
  • Maureen H
    Jay, New York36 contributions
    5.0 of 5 bubbles
    Powerful experience
    The free outdoor memorial is powerful in itself and the museum experience only deepens the visceral understanding of that day and its aftermath. The exhibits were well-done and easy to navigate, even as it was a bit crowded (even with timed tickets). The crowds thinned further into the museum as the artifacts and timeline were enhanced by video and audio footage. Not a "fun" museum, but an important one.
    Visited June 2023
    Written 2 July 2023
  • Andrew M
    Dubai, United Arab Emirates15 contributions
    5.0 of 5 bubbles
    MEMORIAL EXPERIENCE
    The experience was very powerful and well worth visiting given the incredible memorial, the superbly designed transport hub and the museum. Overall, I found the museum slightly harrowing as it has very personal content. Some of it I struggled with knowing so many people gave their lives but I felt it important to see. The memorial is a must-see and beautifully and powerfully created.
    Visited June 2023
    Travelled solo
    Written 4 July 2023
  • Ruby W
    Grimsby, Canada197 contributions
    5.0 of 5 bubbles
    Very Emotional
    This is a must do when visiting NYCManhatten. It is a recap of September 11, 2001. But you learn a lot about the Memorial itself and where it is located. It was emotional to see all the pictures of those that were lost. The messages posted by loved ones searching in hopes of finding their loved ones. They have actual recordings of people trapped and eventually rescued. Download the audio and listen to it on head phones. They also have tours at an additional cost.
    Visited July 2023
    Written 11 July 2023
  • Eyekaytoo
    Leverkusen, Germany3,010 contributions
    5.0 of 5 bubbles
    Glad that we came to pay our respects here
    Back in June, my son and I had taken the PATH train over from New Jersey which ends at the World Trade Center in Lower Manhattan. We obviously took the time to visit both the north and south pools representing part of the memorial of the 9/11 disaster. There were quite a few visitors paying their respects like ourselves. Pools of water fill the footprints of the twin towers. The walls around the pools bear the names of the victims. We just stayed here long enough to soak in the somber atmosphere, reflect on what happened here back then & read many of the names of the victims etched on the sides of the pools.
    Visited June 2023
    Written 27 July 2023
  • Nancy L
    Ellicott City, Maryland82 contributions
    5.0 of 5 bubbles
    Learn About the Day that Changed the World
    The 911 Museum provides a complete understanding of what happened on September 11, 2001 and timelines of events that followed for those who lived it and those who were born afterwards. Personal items. artifacts and remnants of the buildings and planes, as well as actual news footage and phone calls from victims are heart-wrenching. A hall of photos of the missing and reactions to the hallowed site make the events of that day become more meaningful to those who did not have personal connections to the WTC, Pentagon or the flight that was diverted to Shanksville, PA. Parents should judge appropriateness of the museum based on the interest and maturity of their children before taking them through. Rental of headsets to guide the tour is most helpful, as the crowds can impact a visitor's ability to get close enough to read information on each exhibit. Get tickets ahead of time to avoid being disappointed when the museum is sold out.
    Visited July 2023
    Written 28 July 2023
  • SallyPembrokeshire
    Wales, United Kingdom127 contributions
    5.0 of 5 bubbles
    9/11 Memorial & Museum
    It is difficult to put into words how emotional and moving the visit to the 9/11 Memorial and Museum was. In my opinion the best museum/memorial I have ever visited (and the saddest). It was so informative, educational, upsetting and harrowing all rolled into one! Very respectfully set out and conveyed all the facts that happened on that tragic day. The fountains where the twin towers once stood were so beautifully dedicated to all those people that lost their lives and each and every name carved into the metal. Truly heartbreaking. We spent best part of three hours here and visited in peak Summer season so it was busy in the area but the atmosphere was a quiet and sombre one. The sound of the two enormous fountains flowing in the background and a place for reflection. Definitely worth a visit to pay your respects if visiting NYC. The only negative I have was I found it very disrespectful the number of visitors taking photographs inside the museum in certain 'sensitive nature' zones that were clearly signposted 'No photography'
    Visited July 2023
    Travelled with family
    Written 27 August 2023
  • allyfurr
    Higham, United Kingdom117 contributions
    5.0 of 5 bubbles
    A moving place
    A very moving place. I cried for most of the time but I am glad I visited. The museum is very well done and very informative. I went with my 21 year old daughter who wasn't born when this happened, but know about it. She learned so much and was just as upset at what happened. A must visit when in new york .
    Visited April 2023
    Travelled with family
    Written 31 August 2023
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4.5
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KMKD00
Columbia, SC120 contributions
5.0 of 5 bubbles
Apr 2024 • Friends
This was a wonderful but very emotional visit. We did a walking tour and we purchased our tickets directly through the museum, not a third party. I HIGHLY recommend doing this organized tour through the museum.

We started outside and our guide gave us headsets. His microphone talked directly into our headsets. We had a 10am start time and the place was already busy, so I was thankful I could easily hear the guide. It also enabled me to take the headset off when it was a little too much to remember from that day. We walked around and he shared about the outdoor memorial, the survivor tree, and much more.

We then skipped the big line and went into the actual museum through a tour entrance with our own security line. This was really nice and much faster than the line we passed! After everyone had time to get through security and take a bathroom break, the tour continued in the museum. We had a fantastic guide and I learned so much that I would not have learned without the guide! The tour took about 2 hours and then we had time to walk through exhibits at the museum as we wished.

I cried a lot. I read a book once where it said " it takes courage to take a place where something awful happened and make it peaceful" That is how I felt. Something horrendous happened here and it was hard to relieve it, but I think it is tasteful and very well done to teach what happened and remember those that were lost.

And just my personal opinion.... I do not recommend taking young children. I also don't recommend taking smiling touristy selfies. In my opinion, it is just poor taste to taking big smiling tourist selfies in place that is designed to honor and remember a solemn event- it just seemed disrespectful.
Written 27 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sakura Hoshi
New York City, NY10 contributions
4.0 of 5 bubbles
May 2024 • Friends
The museum is really well done, informative, and respectful to all the people affected by the sad day and its aftermath. It's amazing how they built the museum where the sad event happened and show the original building marks. Some parts of the museum might make you feel more emotional depending on how close you were to the event. Personally, I felt overwhelmed by all the information and the small, enclosed space of the inner historical part. I had to step out for a bit and wait for my friends to catch up.

The staff at the museum are really nice, and many of them have personal connections to what happened on 9/11. Some are even happy to share their stories to keep the memory alive. It's a good idea to buy tickets before you go, so you don't have to wait in line for too long. Also, make sure to watch the movie they show. We watched one about a big rescue at sea where boat captains and crews saved people from Manhattan. It was amazing to see how brave they were.
Written 27 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Emily T
Americus, GA13 contributions
5.0 of 5 bubbles
This place was so moving! I was in 7th grade when the towers were struck, so the museum really resonated with me. They did a great job with it.
Written 26 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Marilee B
1 contribution
5.0 of 5 bubbles
I was so glad we purchased admission tickets ahead of time as there was a long line for the ticket window when we arrived and we were able to enter immediately.
The museum and included films are very moving.
Written 23 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

SammyPickles
Clay Cross, UK1,150 contributions
5.0 of 5 bubbles
Very moving place, excellently maintained, spacious and cool.
We took about an hour and a half to look around. Must see attraction when in NYC
Written 22 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ellie K
Birmingham, UK303 contributions
5.0 of 5 bubbles
May 2024 • Couples
The memorial fountain made me very emotional; it was moving and extremely poignant. It is an upsetting and very appropriate tribute to remember the tragedy and lives lost. It was nice to see that people had added flowers to some of the names.

The Survivor Tree is also very emotional to see and brought many deeper meanings to mind as we stood appreciating it.
Written 21 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

annette58_12
Calumet City, IL27 contributions
5.0 of 5 bubbles
This is a must see when in NYC. I visit each time I’m here , this was my third time. We had no wait time arriving on Friday morning for a 10am reservation .
Written 18 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

JDSfromPV
Puerto Vallarta, Mexico70 contributions
5.0 of 5 bubbles
What can you say about such an emotional and gut wrenching experience. We took the early morning guided tour where we could experience the essence of the museum with fewer people to witness the tears. It is well worth it.
Written 17 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Peter G
Sydney, Australia2,005 contributions
4.0 of 5 bubbles
$33 US for a ticket. Ouch.

But it’s quite well done. The highlight for us was a 12 min video of the boat evacuation from Manhattan - something I wasn’t aware of before. There were also some other items of maps etc that I hadn’t seen before.

The room with names and photos of the victims was powerful and the room with all the competing radio, tv and voicemail messages was powerful.

Some excellent displays.

The gift shop was a bit tacky. Some flags / ok, but coffee cups? Really?

Honestly, it should be free to encourage as many as possible to remember those killed. We will never forget.
Written 16 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rachel B
Bedfordshire, UK43 contributions
5.0 of 5 bubbles
An emotional but informative experience! Myself & my partner knew we wanted to visit the museum, but we didn’t realise how massive & full of information it was!

My first time to NY and knew this was such a sad day in history, but was somewhat nice to be able to shed a tear and show my respects. Learnt lots about Sept 2001 that I didn’t know before.

Just take your tissues, it’s expected!!
Written 15 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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The National 9/11 Memorial & Museum, New York City

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