The National 9/11 Memorial & Museum
The National 9/11 Memorial & Museum
The National 9/11 Memorial & Museum
4.7
Speciality MuseumsHistoric SitesPoints of Interest & Landmarks
9:00 AM - 7:00 PM
Monday
9:00 AM - 7:00 PM
Tuesday
Closed
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM
Sunday
9:00 AM - 7:00 PM
About
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks.
9/11 Memorial, Open Daily, 7-days, 10 a.m. to 5 p.m.
9/11 Memorial Museum, Open Thursday–Monday, 10 a.m. to 5 p.m.
Thanksgiving and Christmas: Memorial Only, 10 a.m. to 4 p.m.; Museum Closed
Duration: 2-3 hours
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$63.45
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The area
Address
Neighbourhood: Downtown Manhattan (Downtown)
A captivating blend of old and new, Downtown Manhattan offers a unique view into the past, present, and future of New York City. Iconic landmarks like the historic Wall Street, the poignant 9/11 Memorial, and the awe-inspiring One World Trade Center punctuate the skyline, while the lush greenery of Battery Park provides a tranquil respite from the urban landscape. For foodies, the neighborhood is a culinary wonderland, featuring everything from Michelin-starred restaurants to diverse food markets such as the famed Eataly. Art lovers will find themselves drawn to the stunning exhibitions at the Whitney Museum of American Art or captivated by the street performances in Washington Square Park. With several subway lines crisscrossing the area, exploring the rest of the city is just a train ride away.
How to get there
- Cortlandt St • 3 min walk
- Chambers St • 4 min walk
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4.7
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KMKD00
Columbia, SC132 contributions
Apr 2024 • Friends
This was a wonderful but very emotional visit. We did a walking tour and we purchased our tickets directly through the museum, not a third party. I HIGHLY recommend doing this organized tour through the museum.
We started outside and our guide gave us headsets. His microphone talked directly into our headsets. We had a 10am start time and the place was already busy, so I was thankful I could easily hear the guide. It also enabled me to take the headset off when it was a little too much to remember from that day. We walked around and he shared about the outdoor memorial, the survivor tree, and much more.
We then skipped the big line and went into the actual museum through a tour entrance with our own security line. This was really nice and much faster than the line we passed! After everyone had time to get through security and take a bathroom break, the tour continued in the museum. We had a fantastic guide and I learned so much that I would not have learned without the guide! The tour took about 2 hours and then we had time to walk through exhibits at the museum as we wished.
I cried a lot. I read a book once where it said " it takes courage to take a place where something awful happened and make it peaceful" That is how I felt. Something horrendous happened here and it was hard to relieve it, but I think it is tasteful and very well done to teach what happened and remember those that were lost.
And just my personal opinion.... I do not recommend taking young children. I also don't recommend taking smiling touristy selfies. In my opinion, it is just poor taste to taking big smiling tourist selfies in place that is designed to honor and remember a solemn event- it just seemed disrespectful.
We started outside and our guide gave us headsets. His microphone talked directly into our headsets. We had a 10am start time and the place was already busy, so I was thankful I could easily hear the guide. It also enabled me to take the headset off when it was a little too much to remember from that day. We walked around and he shared about the outdoor memorial, the survivor tree, and much more.
We then skipped the big line and went into the actual museum through a tour entrance with our own security line. This was really nice and much faster than the line we passed! After everyone had time to get through security and take a bathroom break, the tour continued in the museum. We had a fantastic guide and I learned so much that I would not have learned without the guide! The tour took about 2 hours and then we had time to walk through exhibits at the museum as we wished.
I cried a lot. I read a book once where it said " it takes courage to take a place where something awful happened and make it peaceful" That is how I felt. Something horrendous happened here and it was hard to relieve it, but I think it is tasteful and very well done to teach what happened and remember those that were lost.
And just my personal opinion.... I do not recommend taking young children. I also don't recommend taking smiling touristy selfies. In my opinion, it is just poor taste to taking big smiling tourist selfies in place that is designed to honor and remember a solemn event- it just seemed disrespectful.
Written 27 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CDTrip72
Arlington Heights, IL260 contributions
Jun 2024 • Family
We were visiting the Statue of Liberty and Ellis Island, so we decided to stop by afterwards as it’s just a couple stops away on the 1 subway line. Once you get off the subway, you end up in a pretty funky looking mall and then it’s right across the street. We got there in the mid afternoon and about a couple of hours before they stopped taking admissions. My daughter wasn’t alive when 9/11 took place, so while she has heard of what happened, it really sunk in for her on how terrible it was. Because of the time of day, we didn’t take any formal tours or do the audio tour so I’m not able to comment on those.
The place has a good amount of information and exhibits, and while we didn’t see a ton of kids, the ones we saw were behaved and didn’t treat the place like a playground. One thing we enjoyed is that they had a ~15-minute movie on how the boat owners came together for the mass evacuation from Manhattan that day and it’s amazing and inspirational on what can be done when we put our differences aside and work together.
The only minor compliant I had been I assumed this would cover all the 9/11 events, but it was 95% just around the Twin Towers. I haven’t been to it, but I understand there is a memorial in Pennsylvania and I’m assuming whatever exists in the Pentagon is not open to the public.
On the outside, there are two fountains, and one was under repair but the one working was still beautiful. Overall, while it’s a painful and sad memory, I would still highly recommend learning the history and pay tribute.
The place has a good amount of information and exhibits, and while we didn’t see a ton of kids, the ones we saw were behaved and didn’t treat the place like a playground. One thing we enjoyed is that they had a ~15-minute movie on how the boat owners came together for the mass evacuation from Manhattan that day and it’s amazing and inspirational on what can be done when we put our differences aside and work together.
The only minor compliant I had been I assumed this would cover all the 9/11 events, but it was 95% just around the Twin Towers. I haven’t been to it, but I understand there is a memorial in Pennsylvania and I’m assuming whatever exists in the Pentagon is not open to the public.
On the outside, there are two fountains, and one was under repair but the one working was still beautiful. Overall, while it’s a painful and sad memory, I would still highly recommend learning the history and pay tribute.
Written 3 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
m0ta17
36 contributions
Aug 2024 • Family
Been in here twice and I can stil feel the pain and horror from that day. A must visit place if you are at NYC given its historic importance. I recommend the talk tour (not just mere admission ticket) as you will be given extra walk and info of significant data and parts of the museum and landmark.
Written 15 October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Globetrotteur-2012
Europe158 contributions
Dec 2024 • Family
Family visit (with young child).
We only visited the outside, the atmosphere is heavy but if you are at
New York I recommend you to visit this place and what the city has done with it to pay tribute to the many victims of the attacks. We didn’t do the museum because we were with our 4-year-old son at the time (December 2023).
We only visited the outside, the atmosphere is heavy but if you are at
New York I recommend you to visit this place and what the city has done with it to pay tribute to the many victims of the attacks. We didn’t do the museum because we were with our 4-year-old son at the time (December 2023).
Automatically translated
Written 20 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magnolia F
Amsterdam, The Netherlands4 contributions
Jul 2024 • Friends
The National September 11 Memorial & Museum is an incredibly powerful and moving place. The memorial, with its two reflecting pools on the site of the former Twin Towers, evokes deep emotions and makes you reflect on the events of that day. The museum houses an extensive collection of artifacts, photographs, and videos that help to better understand the scale of the tragedy and the heroism of those who lived through it. The atmosphere here is solemn, and the site is truly deserving of respect. I highly recommend visiting this memorial – it’s an important part of history that should never be forgotten.
Written 26 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eat, Stay, Tell
151 contributions
Aug 2024 • Couples
This is an incredible museum and memorial that thoughtfully and delicately displays a very dark chapter in human history.
The two water memorials in the location of the former WTC towers are beautiful and sombre as a tribute to those who lost their lives.
The museum itself, apart from the entrance, is underground in the foundations of the former towers and so you don't really know how big it will be.
When we visited, my wife was on crutches and all staff we encountered offered to assist her by either getting a wheelchair or by other means. They couldn’t have been more helpful.
The exhibit areas are well spaced out and the museum was kept at a cool temperature with deliberately low lighting. It was incredible to see how much detail had been preserved and displayed.
There is much to see here and there are at least two detailed sections where photographs are not permitted.
I felt quite emotional throughout the museum and it takes you back to where you were on that day when the world changed. A very moving experience.
Definitely a place everyone should visit at least once and the price was completely reasonable for how much there is to see. Could spend several hours here easily if you take the time to engage with every display.
A few people brought screaming babies and young children into the venue which sort of takes away from the experience. There was nothing present that makes this suitable for children which is totally fair for what the location is. Maybe consider if you really need to bring a baby or toddler.
The two water memorials in the location of the former WTC towers are beautiful and sombre as a tribute to those who lost their lives.
The museum itself, apart from the entrance, is underground in the foundations of the former towers and so you don't really know how big it will be.
When we visited, my wife was on crutches and all staff we encountered offered to assist her by either getting a wheelchair or by other means. They couldn’t have been more helpful.
The exhibit areas are well spaced out and the museum was kept at a cool temperature with deliberately low lighting. It was incredible to see how much detail had been preserved and displayed.
There is much to see here and there are at least two detailed sections where photographs are not permitted.
I felt quite emotional throughout the museum and it takes you back to where you were on that day when the world changed. A very moving experience.
Definitely a place everyone should visit at least once and the price was completely reasonable for how much there is to see. Could spend several hours here easily if you take the time to engage with every display.
A few people brought screaming babies and young children into the venue which sort of takes away from the experience. There was nothing present that makes this suitable for children which is totally fair for what the location is. Maybe consider if you really need to bring a baby or toddler.
Written 29 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TravelingSoccerLoon
Saint Paul, MN8,545 contributions
Apr 2023 • Couples
The 9/11 Memorial is a poignant and moving tribute to the 2,983 souls that were lost on Sept 11, 2001 and during the WTC Bombing in 1993. The 2 large pools sit at the location of the north and south towers of the World Trade Center. The names of the victims are inscribed on the walls of the monuments. There is also a museum that costs $33 to enter but a visit to the memorial pools is free. This is a sacred site and while a visit here can be quite sad, I believe it is something that all first-time visitors to NYC should experience.
Written 30 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sakura Hoshi
New York City, NY13 contributions
May 2024 • Friends
The museum is really well done, informative, and respectful to all the people affected by the sad day and its aftermath. It's amazing how they built the museum where the sad event happened and show the original building marks. Some parts of the museum might make you feel more emotional depending on how close you were to the event. Personally, I felt overwhelmed by all the information and the small, enclosed space of the inner historical part. I had to step out for a bit and wait for my friends to catch up.
The staff at the museum are really nice, and many of them have personal connections to what happened on 9/11. Some are even happy to share their stories to keep the memory alive. It's a good idea to buy tickets before you go, so you don't have to wait in line for too long. Also, make sure to watch the movie they show. We watched one about a big rescue at sea where boat captains and crews saved people from Manhattan. It was amazing to see how brave they were.
The staff at the museum are really nice, and many of them have personal connections to what happened on 9/11. Some are even happy to share their stories to keep the memory alive. It's a good idea to buy tickets before you go, so you don't have to wait in line for too long. Also, make sure to watch the movie they show. We watched one about a big rescue at sea where boat captains and crews saved people from Manhattan. It was amazing to see how brave they were.
Written 27 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ellie K
Birmingham, UK737 contributions
May 2024 • Couples
The memorial fountain made me very emotional; it was moving and extremely poignant. It is an upsetting and very appropriate tribute to remember the tragedy and lives lost. It was nice to see that people had added flowers to some of the names.
The Survivor Tree is also very emotional to see and brought many deeper meanings to mind as we stood appreciating it.
The Survivor Tree is also very emotional to see and brought many deeper meanings to mind as we stood appreciating it.
Written 21 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rachel & Andy
392 contributions
Jul 2023 • Couples
Visited: 10/07/2023
How can you not give 5 stars? Absolutely beautiful memorial in the location of the former Twin Towers. Despite being in the middle of the city there is an eerie calm about the place and the traffic noise disappears and you are left with the quiet to reflect of the sheer horror the memorial represents. It hits you differently (emotionally) when you have witnessed the horrors of the events that day, to then be stood where it happened. The memorial was beautifully done with all the victims names, a peaceful waterfall in each square. We didn’t get a chance to go inside for the Museum but have been informed it’s beautiful inside too. Worth a visit to the site to the area.
Expect to get emotional in the area, and don’t be disrespectful – I don’t understand why people were taking selfies around there.
How can you not give 5 stars? Absolutely beautiful memorial in the location of the former Twin Towers. Despite being in the middle of the city there is an eerie calm about the place and the traffic noise disappears and you are left with the quiet to reflect of the sheer horror the memorial represents. It hits you differently (emotionally) when you have witnessed the horrors of the events that day, to then be stood where it happened. The memorial was beautifully done with all the victims names, a peaceful waterfall in each square. We didn’t get a chance to go inside for the Museum but have been informed it’s beautiful inside too. Worth a visit to the site to the area.
Expect to get emotional in the area, and don’t be disrespectful – I don’t understand why people were taking selfies around there.
Written 30 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have noticed there is also a museum called ground zero, not sure which to visit?
Written 1 September 2024
This is the memorial site with artifacts and info from 911. Not sure what the museum holds but this is a must do!
Written 8 November 2024
What month and what year the world trade center Memorial Foundationand the port authority of New York andNew York Jersey?
Written 12 August 2024
Is it worth the money to opt for the guided tour? It says it’s only 60 minutes, but I feel like that’s not that long of a tour. And that I would want more time there. Are you allowed to roam around after the tour?
Written 10 June 2024
Can't comment about the museum but you can appreciate the 9/11 memorial fountains with a 30-minute visit.
Written 27 April 2024
We plan to visit the memorial on the day we leave New York. So we will have backpacks. Can we bring these on our tour?
Written 9 March 2024
I only went to the memorial which was outside. Maybe not if you are going inside the museum.
Written 17 March 2024
Would this be appropriate for an 8yr old in 3rd grade?
Written 4 September 2023
Would this be appropriate for an 8yr old in 3rd grade?
Written 4 September 2023
Patricia W
Tucson, Arizona
What stop on the Hop on Hop Off bus do you get off at to get to the 911 memorial
Written 26 August 2023
Take a respectful tip and travel by metro. The transit hub and oculus that governs the entrance to the memorial site is architectural history.
Written 27 August 2023
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