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Spa Ayu Alan

202 Hilton Rd | Hilton Guam Resort & Spa, Tumon, Guam 96913-4097, Mariana Islands
+1 671-646-1835
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Review Highlights
Extremely disappointed

I had the unfortunate luck of getting an inexperienced masseuse. Ciara was not skilled and did not... read more

Reviewed 19 July 2017
emnem216
,
Los Angeles, California
via mobile
Warm staff, good location

The spa is located in the Tasi Tower at the Hilton. The manager was so accommodating and the staff... read more

Reviewed 7 September 2016
Rolinette
,
Bangkok
via mobile
Read all 11 reviews
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Overview
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Awaken your senses - Spa ayualam is a healing space that adjusts your body's energy and creates a balanced state of mind through natural resources.
  • Excellent64%
  • Very good9%
  • Average9%
  • Poor0%
  • Terrible18%
18 Jul 2017
“Extremely disappointed”
7 Sep 2016
“Warm staff, good location”
Closes in 25 min
Hours
Hours Today: 10:00 AM - 10:00 PM
Suggested Duration: 1-2 hours
LOCATION
202 Hilton Rd | Hilton Guam Resort & Spa, Tumon, Guam 96913-4097, Mariana Islands
CONTACT
Website
+1 671-646-1835
Top Selling Tours & Activities in and around Tumon
from US$65.00
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from US$60.00
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Reviewed 19 July 2017 via mobile

I had the unfortunate luck of getting an inexperienced masseuse. Ciara was not skilled and did not give me a full 60 minute massage. I knew something was off when she walked into the room with a clock (after I got changed into my robe)...More

2  Thank emnem216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 23 July 2017

Thank you for posting the review. First of all, I apologize for the experience which didn't meet your expectation and satisfaction. As a spa manager, I would definitely investigate the case together with technical manager who is incharge for spa's quality management. All our massage...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2016 via mobile

The spa is located in the Tasi Tower at the Hilton. The manager was so accommodating and the staff were friendly. The manager explained to us the massage types and showed us a sheet of paper where we indicated our physical condition and the areas...More

Thank Rolinette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 January 2017

Thank you very much for sharing the experience. We have two managers, me, Spa Manager and technical manager. We managers are trying to be visible to guests to offer assist together with receptionists and massage therapists. If it helped you, we are grateful. We are...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2015

I have gone here twice and at $170 a pop for my partner and I, I definitely expected a better experience. The first time I went, I specifically told them to not touch my foot as it is injured and very painful, what does the...More

2  Thank Eamonn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 January 2017

Thank you very much for your comment. I appreciate you for visiting our spa again after the incident. The therapist, technical manager Kie and I, spa manager, really appreciate you for accepting our apologies when we set up an appointment. I am afraid both the...More

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Reviewed 16 June 2015 via mobile

My husband got me the luxury 210 massage which was... You guessed it, 210 minutes that included a flower bath, full body massage, facial, and head spa. Everything was absolutely amazing. I have never felt more relaxed. The facilities were clean, the room was relaxing,...More

1  Thank Ashlee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 January 2017

Thank you very much for sharing your experience. We are happy to hear you enjoyed 210min Luxury package. Massage therapist Loise is now promoted to Senior Therapist and leads the team to offer further better experience to all guests together with trainers and us managers....More

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Reviewed 29 March 2015 via mobile

Enjoyed the relaxing treatment selected, and the masseuse was very attentive to pressure and problem areas. Options for facials, couples and massages were plenty and prices were fair.

Thank MrsSCG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 January 2017

Thank you for sharing the experiences. I am sure your post will help viewers in understanding our spa. We are offering a combination of various add-ons, such as Body+Facial, Body+Clay Pack+Head massage etc. We are looking forward to serving you again. Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

Professional masagist, atmosphere of relaxation, calm music, pleasant aromatic oils, clean and light rooms.

Thank M89elena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 January 2017

Thank you for sharing your experience. We have technical manager and trainers to always maintain high quality of massage, service and facilities. We wish we will have another chance to serve you again. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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