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Smoky Mountain Outdoors

Open today: 9:00 AM - 5:00 PM
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Tours from Smoky Mountain Outdoors tend to sell out - travellers recommend booking in advance!
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Certificate of Excellence
Traveller Overview
  • Excellent93%
  • Very good4%
  • Average1%
  • Poor1%
  • Terrible1%
Travellers talk about
“the river”(1,025 reviews)
“rafting trip”(348 reviews)
Go rafting with the most trusted outfitter on the Pigeon River, Smoky Mountain Outdoors. The Pigeon River, located in the heart of the Smoky Mountains just a short drive from Gatlinburg and Pigeon Forge, TN, offers breathtaking scenery and exciting...more
Open Now
Hours Today: 9:00 AM - 5:00 PM
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Suggested duration: 2-3 hours
3299 Hartford Rd, Hartford, TN 37753-2107
+1 800-771-7238
Ways to Experience Smoky Mountain Outdoors
from US$40.36
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from US$32.68
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Most Helpful Positive Review
Reviewed 28 August 2006

My wife and I have been to Gatlinburg quite a few times, but this time we decided to try out white water rafting. She found the place on the internet and chose it due to its claims of being for beginners and no experience needed....More

15  Thank kev99
Most Helpful Critical Review
Reviewed 14 June 2013

My family and I looked this place up on Trip Advisor the day before, we purchased tickets at that time. We saw no policy's on Trip Advisor nor were we told of any when we purchased the tickets. The day of the trip the weather...More

11  Thank Mark F
daniel j, Manager at Smoky Mountain Outdoors, responded to this reviewResponded 16 June 2013

Mark, We have a 48 hour cancellation policy on all of our trips. We are always careful on bad weather days before putting a trip on the water. The weather situation you mentioned was actually 25 miles northeast of us. We delayed our trips by...More

Reviews (4,707)
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All reviews white water rafting the river rafting trip great guide smoky mountain a great experience great job a lot of fun upper pigeon class rapids made us feel whole family raft guide first timers year old son super fun next year
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1 - 10 of 4,705 reviews
Reviewed 4 days ago

Was looking for something out of the ordinary (for me) during a get-away to the mountains. This was a good balance of not too exciting but also, not too boring. Had a great guide. This would be a good trip for amateur rafters.More

Thank Kim T
Olwen C, Public Relations Manager at Smoky Mountain Outdoors, responded to this reviewResponded 3 days ago

Hi, Kim. We are so glad you enjoyed your rafting trip with us! Water levels differ between the summer and fall seasons. During the summer season, you can count on Class III and IV rapids, exciting enough for rafters with experience and thrilling as a...More

Reviewed 6 days ago

Me and my family had an amazing time rafting with SMO! My parents are not adventurous, but this was the perfect trip for them! The tour ran on time, and our guide was excellent. I'd definitely go back if we're in the area!

Thank Rachel M
Olwen C, Public Relations Manager at Smoky Mountain Outdoors, responded to this reviewResponded 3 days ago

Hi, Rachel. Thank you for sharing your SMO experience on Trip Advisor. We are all about taking care of our guests - we’re so glad you enjoyed the service.

Reviewed 3 October 2018

We had "rev" Dean as our guide. He was very knowledgable about the area, history, and nature of the area. He has been in this business for some time, and was fun to have as a guide. The river was not too wild, but our...More

Thank Ann M
Olwen C, Public Relations Manager at Smoky Mountain Outdoors, responded to this reviewResponded 11 October 2018

Hi, Ann. We're so glad you got out on the water with us this fall! Rev. Dean is one of our best, and we've no doubt you had a good time with him. We hope you have a chance to come back and raft with...More

Reviewed 27 September 2018 via mobile

What would have been a fantastic, turned out to be a near death experience. Whatever you do don't let your guide take you on unnecessary risks such as SURFING. This is a dangerous stunt that almost killed my wife. Our guide deliberately put the nose...More

3  Thank pauldQ8747TE
Susan S, Manager at Smoky Mountain Outdoors, responded to this reviewResponded 1 October 2018

Dear Paul, Thank you for your feedback—It is helpful to hear from our guests, especially when you are not completely satisfied with your experience. Everyone at Smoky Mountain Outdoors works very hard to make your rafting adventure the best part of your vacation, and I...More

Reviewed 26 September 2018

This is a major reason to be in Tennessee. Zip lines, miniature golf, go-karts, and stuff like that can be found anywhere and has nothing to do with seeing outdoors for real. The guides are all experts and only care about the people they guide....More

Thank Paul C
Olwen C, Public Relations Manager at Smoky Mountain Outdoors, responded to this reviewResponded 26 September 2018

Hi, Paul. We love your review, and agree whole-heartedly that rafting with Smoky Mountain Outdoors is a truly authentic Smoky Mountain experience. Our guides are passionate about the river, and love sharing their passion with new friends. Thank you for taking the time to share...More

Reviewed 25 September 2018

I have used these guys four times and have watched them grow over the years. From the first time to the most recent, their customer service has not gone down but only become better each time. I won't use any other outfitter for my whitewater...More

Thank bwatt65
Olwen C, Public Relations Manager at Smoky Mountain Outdoors, responded to this reviewResponded 26 September 2018

We truly value our repeat visitors, and appreciate your taking the time to share your experience with us. We'll see you next time you're in our area! #GoWithSMO

Reviewed 23 September 2018 via mobile

Can’t say enough about Smoky Mountain Outdoors river trip. It was a blast! The trip was well organized and the “ The Rev” Dean, our guide was experienced and knowledgeable. He explained what we were going to experience and went through thoroughly, all safety rules...More

Thank kapasek
Susan S, Manager at Smoky Mountain Outdoors, responded to this reviewResponded 24 September 2018

Glad you had a great time on the river with Reverend Dean, The Dunkin' Machine! He is one of our most requested guides, and definitely has years of experience guiding on a variety of rivers. Please feel free to request him on your next visit!

Reviewed 23 September 2018 via mobile

Went with 5 adults! Loved that our group got our own guide. Darell was amazing! We got soaking wet and had a ton of fun. One of our group fell in twice but that was half the fun!

Thank Tiffany H
Olwen C, Public Relations Manager at Smoky Mountain Outdoors, responded to this reviewResponded 26 September 2018

Welcome to the Pigeon River Swim Team! We agree that Darell is amazing - and will tell him you said so. Thank you for taking the time to share your thoughts - and come back and see us again! #GoWithSMO

Reviewed 20 September 2018 via mobile

White water rafting with Smoky Mountain Outdoors was awesome. Dean was the best guide. It was oir first rafting trip and he was very experienced!!!! Highly recommend this adventure!!More

Thank Discover427787
HoustonN4, Manager at Smoky Mountain Outdoors, responded to this reviewResponded 21 September 2018

Thank you for taking the time to write about your experience with Smoky Mountain Outdoors and of course, you guide Dean. We are thrilled you guys had a great time on the water and I will be passing along your kind words to him. We...More

Reviewed 18 September 2018

Randy was our guide and he was phenomenal. He was experienced, funny, friendly, knowledgeable and made the trip better! The check in process was a breeze, except having to be there 45 minutes ahead was a longer wait than we would have liked. We highly...More

Thank has34209
Susan S, Manager at Smoky Mountain Outdoors, responded to this reviewResponded 18 September 2018

Thank you for the great comments about your guide Randy. He is is one of trip leaders, a lead trainer, assistant river manager, and an all-around handy guy to have around for a great smile and a helping hand. I apologize that the 45 minute...More

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Questions & Answers
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5 August 2018|
AnswerShow all 5 answers
Response from Noelle L | Reviewed this property |
The Upper river tour was fantastic! We had high water while we were there and it was very intense. Try to go a day or 2 after it rains. They have a package with Climbworks for ziplining and that was super intense and fun... More
Jack K
11 July 2018|
AnswerShow all 7 answers
Response from Cindy L | Reviewed this property |
Hi there. We also went at 11:00. We hit some pretty good rapids, however this was our first time white water rafting, so I wasn't looking for something super intense. It was just the right amount of excitement for our... More
18 August 2017|
AnswerShow all 3 answers
Response from Robbie C | Reviewed this property |
Yes you can wear one. Some helmets have ones that were put on by customers. I used a head elastic head mount amd put it over the helmet.