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Club Aspire Lounge

Open Now: 5:30 AM - 10:30 PM
Open today: 5:30 AM - 10:30 PM
Review Highlights
Helpful Staff

The staff specifically Ruby was very helpful. She helped me get a service to bring me to the gate... read more

Reviewed 4 days ago
genieg2014
,
Manila, Philippines
via mobile
Good Option for long layover

Unlike other reviews, I found this lounge to be pretty good. I had a 6 hour layover and didn't... read more

Reviewed 1 week ago
sostro
Read all 542 reviews
89
All photos (89)
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Certificate of Excellence
Traveller Overview
  • Excellent48%
  • Very good26%
  • Average11%
  • Poor8%
  • Terrible7%
Travellers talk about
“aspire lounge”(55 reviews)
“friendly staff”(31 reviews)
About
Club Aspire at London Heathrow Terminal 3 is a brand new lounge for 2016, with a comprehensive and complimentary Food and Drink Menu, award-winning Bliss-Spa, and dedicated business and rest zones. Whatever your reason for travel, and wherever you...more
Open Now
Hours Today: 5:30 AM - 10:30 PM
See all hours
Suggested duration: 2-3 hours
Contact
| Terminal 3, near Gate 9, Hounslow, England
Website
+44 161 694 7220
Call
Reviews (542)
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528 results
Traveller rating
248
141
58
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37
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LanguageEnglish
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248
141
58
44
37
Show reviews that mention
All reviews aspire lounge friendly staff excellent service philippine airlines food and drinks salad nice place to relax long flight front desk nice food quiet zone free wifi between flights charging points heathrow terminal pre flight comfortable seating
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1 - 10 of 528 reviews
Reviewed 2 days ago via mobile

We had free access to the lounge due to having an Amex card - as it’s was free can’t really complain , however if I had paid to visit , I don’t believe it would have been value for money . Good selection of free...More

1  Thank lisasA5752YP
Reviewed 4 days ago via mobile

The staff specifically Ruby was very helpful. She helped me get a service to bring me to the gate 40 because I was having a severe back pain. She was not committing because of my late advice but she did her best to help me....More

Thank genieg2014
StaceyAspireLounges1, Public Relations Manager at Club Aspire Lounge, responded to this reviewResponded 3 days ago

Dear Guest, Thank you for your 4* review on your recent visit with us. We are very glad to see that the staff exceeded in offering any further assistance where possible and I will certainly pass your comments on to the lounge manager to ensure...More

Reviewed 4 days ago via mobile

Terrible experience. They wouldn’t let us in due to ‘computer problems’. After challenging we eventually got in though wish we hadn’t bothered. Poorly stocked in terms of food, untidy and clearly understaffed. Give it a miss!More

1  Thank R_and_K_G
StaceyAspireLounges1, Public Relations Manager at Club Aspire Lounge, responded to this reviewResponded 4 days ago

Dear Guest, Thank you for taking the time to review us here at Club Aspire. It was a pleasure to host you at the lounge. We do hope you mentioned any concerns you had to a member of staff on the day who would of...More

Reviewed 5 days ago via mobile

Takes you out of the hussle and bussle of the airport, green food and drink and nice relaxed atmosphere, staff are lovely can't do enough for youMore

Thank Lmaguire81
StaceyAspireLounges1, Public Relations Manager at Club Aspire Lounge, responded to this reviewResponded 4 days ago

Dear Guest, Thank you for your 5* review on your recent visit with us. Our lounge is a great way to enjoy the start of any trip away, We are very happy to see that you enjoyed your stay and the staff delivered excellent customer...More

Reviewed 6 days ago via mobile

Great lounge in terminal 3 - they have resting pods where I slept for 2 hours, then woke up to have a good breakfast, staff is lovelyMore

Thank Liya P
StaceyAspireLounges1, Public Relations Manager at Club Aspire Lounge, responded to this reviewResponded 5 days ago

Dear Liya, Thank you for your 5* review on your recent visit with us. It is great to see that you enjoyed your stay with us and that you managed to have a 2 hour sleep in one of the pods, Our breakfast is loved...More

Reviewed 1 week ago

Traveling on a Sunday morning, we found the lounge quite full. No newspapers, and no rest rooms within the lounge. Still, better than sitting outside.More

Thank Hedonicus
StaceyAspireLounges1, Public Relations Manager at Club Aspire Lounge, responded to this reviewResponded 6 days ago

Dear Guest, Thank you for your review on your recent visit to our lounge. Our lounge at Heathrow is becoming ever more popular and we strive to deliver the highest standards and try to ensure all customers get to experience our lounge. We unfortunately are...More

Reviewed 1 week ago via mobile

Not a great lounge. Ok to sit before a flight but not impressive. Not a great choice of food. 3 sorta of pasta ! Salad bar poorly made. Almost no dessert. Helpful staff but need to make a effort on food to make me come...More

Thank OSS117x
StaceyAspireLounges1, Public Relations Manager at Club Aspire Lounge, responded to this reviewResponded 1 week ago

Dear Guest, Thank you for your review on your visit to our lounge. It is disappointing to hear that our lounge did not meet your expectations. We offer a wide range of food and drink which all of our customers enjoy and we often change...More

Reviewed 1 week ago via mobile

Was welcomed with open arms by an extremely kind staff. Sleeping pods, showers, food, WiFi, and drinks...what more do you need. 10/10 would recommend.More

Thank Relax27420811103
StaceyAspireLounges1, Public Relations Manager at Club Aspire Lounge, responded to this reviewResponded 1 week ago

Dear Guest, Thank you for your review on your visit with us. We are very glad to see that you enjoyed your visit to our lounge. Our lounge is becoming ever more popular and our team work hard to ensure all guests enjoy their visit....More

Reviewed 1 week ago

Unlike other reviews, I found this lounge to be pretty good. I had a 6 hour layover and didn't really want to hang out in the departure "lounge" with 100's of people. The staff was very nice both at the front desk and the bar....More

1  Thank sostro
StaceyAspireLounges1, Public Relations Manager at Club Aspire Lounge, responded to this reviewResponded 1 week ago

Dear Guest, Thank you for your review on your recent visit with us at Heathrow Terminal 3. We are very glad that you came to try out our lounge and enjoyed your time with us, It is great to see that you got to try...More

Reviewed 2 weeks ago

Not on a par with several other lounges we have used. The food was mediocare at best, with limited choice and lacking prompt refills and it was very crouded with limited. Nonetheless, the staff were very accommodating and friendly.More

Thank seangilvey
StaceyAspireLounges1, Public Relations Manager at Club Aspire Lounge, responded to this reviewResponded 6 days ago

Dear Guest, Thank you for your review on your recent visit with us. We are very disappointed by your comments, Our lounge team endeavor to deliver a high quality service and we are sorry that on this occasion it fell below your expectations. During busier...More

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Questions & Answers
Ask a question
Tan71
5 August 2018|
AnswerShow all 3 answers
Response from DelhiGhumakkar | Reviewed this property |
It is always a good idea to pre-book. But they do not take pre bookings for the Priority Pass members.
0
Votes
vicjayhay
29 April 2018|
Answer
Response from Kerrywitsend |
Don't bother you'll probably get dried out pasta if you're lucky enough to see a full dish.
0
Votes
James B
19 March 2018|
AnswerShow all 3 answers
Response from StaceyAspireLounges1 | Property representative |
Hi There, All toiletries, towels & use of hair dryers are available when you purchase shower use at the Lounge.
0
Votes