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Had a full leg and bikini wax the therapist really lovely but came home covered in wax and when looked closer the underneath of my bikini area has just been left there are literally two patches of hair either side of my upper leg in...More
Retreat-Southwold, Owner at The Retreat Southwold, responded to this reviewResponded 4 August 2018
Thank you for your review, I was extremely surprised to have received such a negative review and that you received such a poor service from one of our therapists. If you could get in contact with us we will arrange to carry out...More
In Southwold for two weeks and have been twice for a massage and will be visiting for a facial before I go home. I have had many massages but would say these have been amongst the best. Lovely place and Alex was very welcoming. Just...More
Thank Clare G
Retreat-Southwold, Owner at The Retreat Southwold, responded to this reviewResponded 19 July 2018
Clare, many thanks for taking the time to provide us with such a wonderful review. We are so happy that you enjoyed your treatments and we look forward to seeing you again soon.
The start to a week away from the hustle and bustle of busy life started with a full body massage with Rebecca. Just floated away whilst she expertly pummelled away the tension. Very friendly staff, clean and pleasant environment. Made to feel very welcome.
Retreat-Southwold, Owner at The Retreat Southwold, responded to this reviewResponded 6 April 2018
Great to hear that you enjoyed your treatment. Many thanks for the kind review and we look forward to seeing you again soon.
I felt the massage was not long enough ( 30 mins) After massage was completed felt abandoned by Therapist & had to negotiate the 2 flights of very steep stairs alone after helping myself for a hot water drink!
Therapist very good at the actual...More
Retreat-Southwold, Owner at The Retreat Southwold, responded to this reviewResponded 16 November 2017
Sorry to hear that your massage was not long enough. It appears that you had a back, neck and shoulder massage and the treatment time for this is 30 minutes. We also offer a full body massage which lasts 1 hour. Our treatment times are...More
I was given an appointment at short notice by a polite and considerate receptionist, I did not have to wait when I arrived. The therapist Rebecca was professional and responsive to my requirements. My 4 week headache has receded, many thanks.