Staff put us on the wrong bus, no sticker, didn't have our names checked so we were doing the City and Garden Tour instead of what we booked.
Reading the other reviews since then and I can see I should have been forewarned and booked another operator.
The bus was very dirty and smelled of smoke, the air conditioning didn't work and it was a hot day. Then the driver had a problem with the door and locked himself out of the bus with all the passengers IN the bus.
When I pointed out we were on the wrong tour and wanted to change to the other bus, Andrew put the blame on us. I also spoke to two other drivers who were not at all helpful. We asked to be taken back to the cruise ship at that stage and still had to wait 40 minutes for that to happen. We had wasted the only day we had in Dunedin.
After complaining to Andrew in an email, I was offered a PARTIAL REFUND, which I hoped would be at least half of the cost of our tour but it wasn't. Only 1/3 was refunded, which is why I decided to write this review.
Steer clear of this company if you are cruising into Dunedin!