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Cycle Surgery
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Certificate of Excellence
Traveller Overview
  • Excellent96%
  • Very good2%
  • Average1%
  • Poor1%
  • Terrible0%
Travellers talk about
“rail trail”(123 reviews)
About
At Cycle Surgery we offer bike hire, shuttle services, luggage transfers and full itineraries for clients wishing to cycle the Otago Central Rail Trail - NZ's first and best cycling trail.We design our own hire bikes, which we believe are the most...more
Contact
Swansea Street | Middlemarch, Middlemarch 9597, New Zealand
Website
+64 3-464 3630
Call
Most Helpful Positive Review
Reviewed 11 November 2014

If there was a better rating, Pip & Dave at Cycle Surgery would receive it! They were really helpful from the time we started the enquiry and booking process through to the end of the trail. Some of the accommodation we wanted to stay at...More

4  Thank Owen B
Most Helpful Critical Review
Reviewed 18 April 2017

I think this business was overwhelmed during the Easter holiday. They were 30 minutes late to pick up our bags at the beginning of the trail but did call to let us know. The shuttle at the end of the trail was over 1 hour...More

1  Thank Andrew S
Cycle S, Owner at Cycle Surgery, responded to this reviewResponded 20 April 2017

Hi Andrew, Thank you for your review, however i do feel that a Poor rating is unfair. Your booking with us was for bag transfers along the Rail Trail and a shuttle for your and your bikes from Middlemarch to Clyde. All these services were...More

Reviews (436)
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All reviews rail trail great accommodation comfortable bikes custom built bikes provided side trips cycle trip bag transfers gel seats great company fantastic trip whole process bucket list great scenery salt lake south island new zealand
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Reviewed 3 days ago via mobile

I Can not fault these guys! From first contact they were quick to respond, patient and answered all my stupid questions with out batting an eye and maintained great communication and updates to the very end. Super professional operators. The team at cycle surgery have...More

Thank macpeanuts
Rail T, Owner at Cycle Surgery, responded to this reviewResponded 2 days ago

Thank you for your Trip Advisor Review. We are delighted that we were able to assist in making your Otago Central Rail Trail experience a memorable holiday. At Cycle Surgery we love cycling, we love Central Otago and we love sharing our passion with clients....More

Reviewed 5 days ago via mobile

Once again, we used Cycle Surgery for our Rail Trail experience, and I cannot fault them. From picking us up in Queenstown, to delivering us to the train in Pukerangi, the service and communication was fast and efficient. On the one day when the rain...More

Thank CarolynC1492
Reviewed 1 week ago

Cycle Surgery made our rail trail very easy. They were prompt with emails when organising and nothing was too much trouble. Everything happened on time as organised. Everyone was very friendly and efficient. A great experience.

Thank Travel61579238842
Reviewed 1 week ago via mobile

A seamless experience, from the time we booked, until the end of our bike ride. Our bikes were so comfortable,we missed not being on them. I would recommend cycle surgery to anyone wanting to do the rail trail. Melva

Thank Excursion42730325583
Rail T, Manager at Cycle Surgery, responded to this reviewResponded 1 week ago

Hi Melva, The team at Cycle Surgery are delighted that you loved your Otago Central Rail Trail experience with us! Thank you

Reviewed 1 week ago via mobile

We started with an email enquiry and it turned into an excellence in customer service award. We were listened to, advised and given the best service on our Central Otago rail trail cycle tour. They knew we wanted high standards and they delivered. We were...More

Thank PurrdisMum
Rail T, Owner at Cycle Surgery, responded to this reviewResponded 1 week ago

Thank you very much for your wonderful review. We are delighted that you enjoyed cycling the Otago Central Rail Trail with Cycle Surgery. Thank you

Reviewed 3 weeks ago

We did this trip over 3 nights with our adult family and I can recommend it as one of the best family holidays we have done. The crew at Cycle Surgery were awesome to deal with right from my initial contact, planning the itinerary and...More

1  Thank Craig N
Rail T, Owner at Cycle Surgery, responded to this reviewResponded 2 weeks ago

Thank you for your review Craig. The team at Cycle Surgery are delighted that your family all enjoyed your Otago Central Rail Trail experience. Thank you for choosing to cylce the Rail Trail with us!

Reviewed 3 weeks ago

Cant think of a single hitch in the process, from asking to join the booking our friends had already made, to being delivered to the train to Dunedin on the last day. All bookings and transport went smoothly, without fuss, and the bikes (even for...More

Thank ursula k
Rail T, Manager at Cycle Surgery, responded to this reviewResponded 3 weeks ago

Thank you for your reves Ursula. We are delighted that you enjoyed cycling the Otago Central Rail Trail with your friends. Thank you for choosing Cycle Surgery!

Reviewed 3 weeks ago

Great communication from day 1 of my enquiry to the last day of our ride on the Otago Rail Trail. A great experience! Staff were so helpful. The ease of turning up with our bikes and gear and everything else taken care of could not...More

Thank Navigator829094
Rail T, Owner at Cycle Surgery, responded to this reviewResponded 3 weeks ago

Thank you Robyn. The team at Cycle Surgery our deliighted that you enjoyed your cycling holiday on the Otago Central Rail Trail. Thank you

Reviewed 3 weeks ago

This is my second time on the Otago Central Rail Trail and I have used the service and support of Cycle Surgery both times. It is a home grown organisation with EVERYTHING you need to make this an easy and wonderful holiday. The trail runs...More

Thank Deborah2828
Rail T, Owner at Cycle Surgery, responded to this reviewResponded 3 weeks ago

Thank you very much for your review. The team at Cylce Surgery are delighted that you enjoyed your second Otago Central Rail Trail experience. Our ultimate goal is to provide our clients with the best cycling experience in New Zealand!

Reviewed 4 weeks ago

All we had to do was turn up with the right clothing to cover good and bad weather. Organisation and itinerary was awesome. We did not have to worry about anything except the weather on our final day. Bikes were superb, accommodation fantastic, restaurants beautiful,...More

Thank KandL65
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Questions & Answers
Ask a question
Gary161
25 November 2017|
AnswerShow all 4 answers
Response from Cycle S | Property representative |
Hi Gary, Thank you for your question. January temperatures can range from 10 - 30. We tell all our clients to be prepared for all seasons no matter the time of year. March weather is know for being the most settled... More
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