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The Retreat - CLOSED

Review Highlights
disgusted customer Anne W

we have been going to the retreat for at least 7 years and been more than happy with the service... read more

Reviewed 27 August 2014
Anne W
,
Maghull, England, United Kingdom
pamper vouchers

we have been going here for 9 years booked a voucher which cost £100 for 3 of us .looking forward... read more

Reviewed 28 July 2014
christine c
,
Southport, United Kingdom
Read all 10 reviews
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Traveller Overview
  • Excellent40%
  • Very good10%
  • Average0%
  • Poor10%
  • Terrible40%
29 Aug 2014
“Spa day vouchers refund”
26 Aug 2014
“disgusted customer Anne W”
About
Suggested duration: More than 3 hours
Contact
Coronation Road, Crosby, England
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Reviews (10)
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1 - 10 of 10 reviews
Reviewed 29 August 2014

Tried to phone the retreat to book spa day doe two people with vouchers purchased few months ago , no reply, looked on line to find out they are closed. If you have paid by card you should get your money put back on your...More

Date of experience: December 2013
2  Thank sallyskem
Reviewed 27 August 2014

we have been going to the retreat for at least 7 years and been more than happy with the service but recently we noticed standards dropping and staff shortages and the treatments were not up to the usual standards. Having been there in June and...More

Date of experience: June 2014
13  Thank Anne W
Reviewed 3 August 2014

Like others purchased a voucher when they knew they could not deliver the service paid for. Co owner (daughter of owner) knew months ago as left retreat for new job at the Suites Hotel. Is it not fraud to take peoples money when you know...More

Date of experience: December 2013
4  Thank Tina B
Reviewed 28 July 2014

we have been going here for 9 years booked a voucher which cost £100 for 3 of us .looking forward to going this week only to find out its closed down .also my son bought me a voucher for christmas so i have been done...More

Date of experience: February 2014
Thank christine c
Reviewed 23 July 2014

I bought a voucher for a spa dy cost £100 uve been going here for a few years. I booked the spa day only about 6 weeks ago, to then find out the company had been closed down for tax evasion. They clearly knew they...More

Date of experience: July 2014
4  Thank Suzanne2383
Reviewed 21 July 2014

I received a voucher off my daughter for Christmas, which she really couldn't afford!!! only to find out before I redeem it that they have closed!!! Normally I wouldn't comment, but these people flooded facebook with a not to be missed fantastic offer about 6-8...More

Date of experience: July 2014
1  Thank SheilaB1952
Reviewed 18 July 2014

I have been to The Retreat lots of times over the past 7 years so having been with my daughter recently and telling my griends about I bought the voucher 3 for £100. When I phoned to book the day, there was no reply so...More

Date of experience: May 2014
8  Thank Wendy H
Reviewed 9 February 2014 via mobile

Absolutely fantastic this place getting my nails done for my holiday felt so welcome and made me feel relaxed offering me a cup of tea etc staff where so friendly, and nails looked fab and lasted ages would definatly recommend to anyone :)

2  Thank Jenni Sullivan S
Reviewed 14 December 2013

This is the second time i have been with a group, start with continental breakfast followed by manicure and pedicure. Next a 3 course light lunch and then onto sauna,steam room followed by facial and back and shoulder massage! All this on offer for £50...More

Date of experience: December 2013
Thank cwistaston
Reviewed 29 September 2013

My sister and I went for a birthday treat. From the outside it looks like any other high street salon but once inside its full of surprises. The staff are lovely and make you feel really special. We went for a full spa day with...More

Date of experience: September 2013
Thank WiganMrsC
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