Shell Island

Shell Island, Panama City Beach: Hours, Address, Shell Island Reviews: 4.5/5

Shell Island
4.5
8:00 AM - 5:00 PM
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
8:00 AM - 5:00 PM
Sunday
8:00 AM - 5:00 PM
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4.5
2,105 reviews
Excellent
1,288
Very good
416
Average
236
Poor
99
Terrible
66

Kristen K
1 contribution
Awful customer service, didn’t have reserved equipment
Jul 2021 • Family
We reserved the snorkeling trip for 8 (5 adults, 2 teens, 1 child). When we arrived, there was only snorkeling gear for 2 children available. Woman at the desk was awful to deal with. She was just rude and basically told me that we didn’t arrive early enough, even though we reserved in advance. There were eyerolls and snickering between her and the other girl in the booth. They refunded us $44 of our trip (our choice) because I was told “I can either refund your snorkeling gear or cancel your whole trip”. Not what O wanted to hear after driving over an hour to get there. Captain and mate on both trips were great. No issues either way. Lines were long to get over and back - we were going to rent a pontoon boat instead, but after reading the reviews for those, glad we didn’t do that either. Definitely wouldn’t recommend - only gave two stars because the boat crew was good.
Written 23 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Brandy C
Montgomery, TX10 contributions
Beautiful island! Crowded shuttle!
Jul 2021 • Family
The island is gorgeous! Snorkeling was a blast. I felt like I was in a fish aquarium. Shuttle to island is expensive, very crowded, (45 crammed peiple) and theyre obviously...tired. But since its the only way to island without your own boat, its worth it.
Written 22 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Amy G
1 contribution
Terrible customer service and overall experience
Jul 2021 • Family
The lady at the check in counter was extremely rude when we arrived and when we returned from our trip. We had a few questions about the life jackets and rental equipment and we received very short responses and she rolled her eyes and even sighed after one of my questions which was completely unprofessional. I felt like we were an inconvenience to her. She was argumentative and unpleasant during our entire encounter which was very disheartening as we were very much looking forward to this experience.
We waited a very long time for our boat. The boat itself was out dated and not that clean, I was under the impression it was equipped with blue tooth but it wasn’t and we were ok with that we were just ready to start our trip. By the time we finally got on the boat and listened to instructions we were 20-30 min into our rental time and we were told that we would not be given even a 15 min time extension.
THEN our boat ran out of gas about 1.5 hours into our 4 hour trip, we tried for about a half hour to figure out what was going on before we called the office. We were told “there is no way the boat is out of gas” we waited almost 1.5 hours for rescue boat and he told us “yes it’s definitely out of gas and the guy who was supposed to check our boat admitted he forgot to check it before our departure.” The guy who came to our rescue was nice and filled our boat up but told us we had to come back because we we were at our time limit (we rented from 830-1230) we arrived back and asked about a refund...again the same lady was extremely rude, she didn’t apologize one time for our awful experience and said they will only refund $75 because of the time we called. Our entire trip was ruined. This is a trip my entire family looked forward to and we were all very disappointed. I understand things happen and I could have overlooked the boat running out of gas, but not being offered a full refund or additional time and being treated so disrespectful is unacceptable.
Written 18 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Chris E
1 contribution
Shell Island Pontoons - Don’t use
Jul 2021 • Family
DO NOT rent a pontoon from Shell Island Pontoons. The boats are old and ours had engine problems all day. We passed many nice pontoons at the marina as we were walking to our terrible boat. We rented for a full day but took the boat back 3 hours early because of its performance. All our party could do was laugh at the thing because it was such a POS. We did receive a $100 refund, but the advertising is misleading. Find another pontoon rental place
Written 15 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Brandon L
1 contribution
An awful experience
Jul 2021 • Family
Get boats that run. We were stranded twice! They changed our battery and said that was the problem. When we went to crank the coat again it wouldn't crank again. So the tow boat came back out to get us (took about a hour both times), then his boat broke down. Doesn't matter that you get a refund, you don't get an extra day of vacation!
Written 15 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

David B
3 contributions
Shell island
Jul 2021 • Family
No reason not to give 5 stars. We rode on both boats and the captain and mate for both were great. The boat there gave a great summary for shell island, what to expect and where each side would lead. Great experience. The boat there was a man and woman, the one back was two men and one was named Keith, I think.
Written 11 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Chase W
Westerville, Ohio8 contributions
Great value for a day on the bay!
Jul 2021 • Family
Great experience! Though their boats aren’t the newest, they definitely met our expectations. Friendly and helpful staff. Most of all, we all had a great time!
Written 11 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Gussap
Atlanta, GA3 contributions
Choose a different rental company
Jul 2021
The pontoon boat was very old (dark grey seating from mold stains) and the engine kept stalling. The sales person told us before we got onto the boat that the engine overheats and the engine alarm will go off but to not pay attention to the alarm. I could not believe that they were actually putting us onto this pontoon. She was right...the engine kept stalling and we could not drive under full power...it created alot of tension trying to navigate in the bay with the engine stalling every 5 minutes. I would not rent from this company again because there are many more options to rent from.
Written 7 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Nichole W
Boise, ID26 contributions
Check conditions before you book!
Jul 2021
We booked the Shell Island Shuttle and rented snorkel gear, arrived in time to take the 1st shuttle of the day at 9 am. It wasn't until we arrived at the island that anybody bothered to mention that the water would be discolored and cloudy due to something being drained or flushed out. The water was disgusting! No way would we wade in it much less put our face in it to snorkel. Apparently most of the fish thought the same since nobody really saw any fish by the jetty or out in the bay near the boats. The sand dunes were lovely and the whole area is a gem but it was ruined for us since we could not really enjoy the full experience. We hauled all our stuff for a whole day but left after just a few hours. The Gulf side waters were very rough and we had a difficult time finding shells. I would highly recommend that you check conditions before you book.
Written 5 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Martinfamilytravels
Fayetteville, GA31 contributions
Family Boat Day
Jun 2021 • Family
We really enjoyed the boat and had a lot of fun swimming and snorkeling around Shell Island. The rock jetty had many fish and sea life. I rated it 3 of 5 because the slide water jets only worked on one side. We could use both, but without the water, we had to wet it down ourselves. Also, the boats are very heavy and difficult to steer through rough waters.
In the end we had a great time, and the staff were friendly.
Written 4 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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