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Hainault Vineyard

255 Walnut Rd, Bickley, Western Australia 6076, Australia
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Review Highlights
Bad customer service

Really disappointed in this place. Customer service BIG.FAT.ZERO 👎😨 If you have children, I... read more

Reviewed 4 weeks ago
wilsbeard
,
Perth, Australia
via mobile
Rude Owner

Nice spot, food ok, service average. We wouldn’t return because we found the owner rude and... read more

Reviewed 1 April 2018
Mackayvers
via mobile
Read all 31 reviews
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Overview
  • Excellent44%
  • Very good19%
  • Average19%
  • Poor6%
  • Terrible12%
Travellers talk about
“cab sav” (3 reviews)
“gnocchi” (2 reviews)
“pinot noir” (4 reviews)
Closed Now
Hours
Hours Today: 11:00 AM - 5:00 PM
Suggested Duration: 2-3 hours
LOCATION
255 Walnut Rd, Bickley, Western Australia 6076, Australia
Write a ReviewReviews (31)
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"cab sav"
in 3 reviews
"gnocchi"
in 2 reviews
"pinot noir"
in 4 reviews
"swan valley"
in 2 reviews
"platter"
in 9 reviews
"figs"
in 2 reviews
"scenery"
in 2 reviews
"perth"
in 5 reviews
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1 - 10 of 31 reviews

Reviewed 4 weeks ago via mobile

Really disappointed in this place. Customer service BIG.FAT.ZERO 👎😨 If you have children, I suggest staying away from this place. Their 3 dogs roamed freely throughout the restaurant whilst we dined. One dog in particular nipped at my daughters ankles as she played on the...More

Thank wilsbeard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

Nice spot, food ok, service average. We wouldn’t return because we found the owner rude and condescending. This man clearly doesn’t have the word ‘sorry’ in his vocabulary and has forgotten who provides his livelihood.

2  Thank Mackayvers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2018 via mobile

We sat outside for lunch at Hainault. The view is amazing overlooking the vines and we had a great day for it. We started out with a quick tasting. The girl looking after us was lovely though she did advise she didn't normally work in...More

1  Thank anna-feliz91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 27 January 2018

My first time at this establishment and we were not disappointed. It is in Bickley valley in the Perth hills, which is not far from Perth , yet in a tranquil surrounds. This is also a winery but the meals were the best part. The...More

Thank DocRah6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2018 via mobile

If you enjoy waiting an hour for your very average food (below average really), then this is the place for you. Yes, I understand places get busy but surely you have been in the game long enough to know that Saturdays are busy. So either...More

2  Thank Ruanda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lyn S, Owner at Hainault Vineyard, responded to this reviewResponded 9 January 2018

Dear Ruanda Same response as before on other sites ...your group arrived at 1:30 for a 1pm booking and received your meals at 2:15. Not an hour. Your "review" is dishonest and is a result of your children smashing a glass-top table by fighting over...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

Had lunch here on a Sunday food was very good my wife had the burger and i had the pie overlooking the vines Nicely set out particularly the chairs which were attractive and very comfortable

Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lyn S, Owner at Hainault Vineyard, responded to this reviewResponded 17 October 2017

Thank you for your review. We are glad you enjoyed the food and the setting. We have recently upgraded our dining tables and chairs and are very happy with the ambience we feel they create - so glad you noticed and like them too!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2017

Western Australia is blessed with some of the most wonderful wineries producing fantastic wines. In the South, just a couple of hours from Perth, the Margaret River wine region boasts some of the most excellent wines you are likely to encounter anywhere. Closer to home,...More

3  Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2017

Dropped in here a few months ago, with the family, and had a reasonable experience. Specifically visited yesterday, to get lunch and pick up some wines etc. To cut to the chase: Was never given, nor made aware of any specials menu, Ordered wine took...More

3  Thank NadsNDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2017 via mobile

Fabulous ambience, friendly and accommodating staff, delicious food. Great lunch and highly recommended.

Thank mdjtj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2017

This restaurant could be so much better. On a not so busy day with some tables actually empty, customers were waiting over an hour for very simple meals of burgers, chicken 'flip the top piece of pasty pie' in a bowl and extremely small platters...More

2  Thank Bobby1505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lyn S, Owner at Hainault Vineyard, responded to this reviewResponded 7 June 2017

Hello Bobby. You have raised a few issues here that I will address. I will try to be brief. Your assessment of a not so busy day couldn't be more wrong. On Sunday we turned away about 20 people and on the public holiday Monday...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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