I booked this ride for my daughter in college. Her first time away from home and coming home for the holidays. Went thru this ridiculous agency. I booked it and they confirmed it. The next day my daughter said the car didnt show. The airport is 55 minutes away from her college. The agency didnt even call her or myself to let us know they didnt have drivers. Their customer service as well didnt provide any solutions, other than refund my money. Meanwhile we were struggling to find someone on campus to give her a ride to make her flight. They use Uber and Lyft for their drivers, something I already tried and knew didnt work Ridiculous agency I would give them a negative rating if they had it.

Only I can say worse company you can deal with we almost lost our flight because driver never showed up and never call or answer our calls. Don’t waste you time and money look for other company you can trust. I wish I did ready other people reviews before I booked with them!!!!

This review is concerning the Jayride located in Miami Florida. We booked a shuttle for a trip to and from the Carnival Cruise port. Unknown to us, this is a third person company. They bookes us with two different limousine services. When we disembarked the ship at 8:30 am, we could not find our ride. Upon calling Jayride they informed us that our shuttle would not arrive until 11:30. So, we had to wait 3 hours in the heat until the shuttle arrived. Luckily for us we did make it to the airport on time. While we were waiting, we looked up Jayride and found to our disbelief all the negative reviews. Well, they lived up to all those complaints. If your smart you wont do what we did and booked with them.

Hello, I am a driver who did two jobs with this company of December 2023. I still haven’t received the paycheck and every time when I ask for it, they give me the runaround, and now they completely started ignoring me Vivian has been giving me a hard time. Please do not use this transportation they don’t treat their drivers right.

Supposed to be someone waiting with name sign....no one waiting for us . We were in freezing rain. We waiting 15 min for him to find us!!! Nothing was as they promised. Freezing in car!! Asked to turn on heat he would not. It was just an uber. I am worried about them picking us up and getting us to airport on time!!

Absolutely appalling service. We were told to ring a number when we were ready to be picked up, which we did. We were told that we would receive a text with the driver's details but we received a call instead telling us who the driver was and what the vehicle was. We went looking for the car but there were a lot of cars waiting and we couldn't see the one we wanted. We then received a call from the driver who just said he was at departures, which is where we were, but he couldn't say exactly where he was. Then he became very rude and said he couldn't wait long. I said that that he would have to help us find him but he just cut the call dead. I then tried to call the company again but there was no reply. So we went and got a taxi, which is what we should have done in the first place. Do not use!

I’m currently writing this from the car on the way to the airport. Unfortunately we booked this service to pick us up from London Gatwick and also scheduled a return trip to airport. The first driver was 50 minutes late picking us up because of “traffic”. I understand there are extenuating circumstances at times but 50 minutes feels more like an unprepared driver than a traffic situation. The dispatcher was also not as responsive as I would have liked, typically took 5-10 minutes to answer questions (what is his eta?). The return trip home we arrived at our pickup spot on time and were told the driver was 20 minutes away. Unfortunately, we were on a schedule to arrive at the airport for our flight and couldn’t risk another 50 minute delay. We asked to cancel but of course they wouldn’t cancel, so we’ll be disputing this with our credit card company. On the plus side, we were able to grab a couple of cabs and the drivers couldn’t have been more accommodating :) If you’re in London, I’d suggest finding cabs for your transportation needs. They’re roomier than cabs in the US. We were able to fit 4 people and 4 suitcases in one. Do not book Jayride or Britannia!

Flight was delayed, jay ride did not give correct information on proccedure. we were left at the airport at 11pm in a country we had never been before. NO REFUND, NO APOLOGY Date of experience: February 13, 2024

Would give us zero if I could. This service is a joke. I booked arrived for my brother who arrived from out of state and needed a ride to a hotel up by Carmel Indiana. I paid over $100 for a one-way trip from the airport to the hotel, and the driver never showed. Both my brother and I have attempted to communicate with Jayride, And have had no response. Zero. It has been three weeks. Please don’t use the service, it is not professional and frankly, I think it’s a scam.

Flight was delayed so we got rebooked by the airline. Jayride policy is that a new flight number within 48 hours is not refundable, so not only did we not have a ride, but we paid for two. Would strongly recommend going with established shuttle/car services.