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My family and I (5 people) went Zip Lining with 'Zip Fiji' while on holiday in Nadi. We got picked up from our accommodation and driven to Zip Fiji which was about a 45 minute drive. The Zip Line guides were very fun and outgoing. We felt safe throughout the trip. The views were breathtaking even when it poured with rain. The guides took heaps of photos for us. The trip finished with a delicious curry cooked by the woman form the local village. I would recommend this tour.…
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Date of experience: March 2020
Helpful
COMPLETE DISREGARD FOR CUSTOMERS We booked directly with Zip Fiji Director Mr Daniel METCLAFE several months in advance of our Fiji visit as we were only in the area for one day being on a cruise ship. All booked, received an email confirmation and were looking forward to our day trip. On arrival at the port we were at our agreed meeting place for 08:30am as agreed, however 30 minutes later and our transfer was no where to be seen. We tried calling Zip Fiji & emailed them directly stating that we were waiting for collection...were they coming? We never did receive a response! At 09:15 we gave up and tried to book another tour at the dock but unfortunately all the day trips had already left or been sold out. This left us very dissapointed and with nothing to do in Suva, as a result we just walked around a few shops and got back onto the ship and felt so upset at having lost/wasted our day in Suva . We did eventually get to go to Zip Fiji at another location at the next cruise port, however we booked this directly with the cruise company. On return home I emailed Mr METCALFE to relay my disappointment & ask what had happend, he said that he had paid his transport agency to collect us, however he was under the impression that it was us who had not attended and he treated us as a "NO SHOW". Mr METCALFE then made some enquiries and said that his transport agency had in fact made a mistake and failed to pick us up. The subesequent email chain with Mr METCALFE was littered with mistakes around our booking dates/locations and despite my request for a refund of our subsequent trip to Pacific Harbour for the following reasons; - Waiting at Suva Port for nearly an hour with his no show - a complete loss of our day in Suva & being unable to book any other trips resulting ina wasted day - A financial loss to me personally as having to had to take $600 Fjii dollars for the trip & then having to return to UK and exchanged back to UK resulting in £25 loss/fees - Mr METCLAFE will have received a refund from the transport agent as he states he had been charged by them despite the fact that they had not delivered on the service! This cost could have been offered to the poor customers left stranded? Mr METCALFE then failed to return any further contact or emails! Please be wary of booking with this company, I would hate for anyone else to go through this experience and then be ignored by the companies director. If however, you do choice to continue using their services, please do yourselves a favour and at least have a contingency plan in place for when they let you down. Good luck…
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Date of experience: January 2020
2 Helpful votes
Helpful
I had a great time with this activity. The people were amazing and friendly, the view is spectacular. This is a must-do!
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Date of experience: February 2020
Helpful
We had such an amazing time on the zip line adventure. The staff were great, the views were breathtaking and the lunch was delicious. Thanks so much for such an enjoyable experience!
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Date of experience: February 2020
Helpful
My partner and I had the best time here Cody made the day even better by taking our phone and getting heaps of photos and videos for is and then the ladies had a great lunch prepared for us 👌
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Date of experience: January 2020
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