Sultans Aqua City
Sultans Aqua City
3.5
10:00 AM - 6:00 PM
Monday
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 6:00 PM
Thursday
10:00 AM - 6:00 PM
Friday
10:00 AM - 6:00 PM
Saturday
10:00 AM - 6:00 PM
Sunday
10:00 AM - 6:00 PM
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- Lee CSt. Andrews, United Kingdom7 contributionsNeeds refurbished but still not bad placeNot too bad of a swim park. There is staff monitoring the slides but half of them were off. Maybe because they don’t have enough staff members or maybe can’t afford all of it to run. The slides that was available was fun, a decent big pool, a good toddlers/ small children pools available though you have to supervise them as there is no life guards. Feels like the place needs a good revamp or injection of money to have the place looking more nice and have all the slides available. The kids had fun which was the main thing but for the price it’s expensive compared to another water park that is larger and has more entertainment value. There is shade areas for the lounges but aren’t great which could do with improvement.Visited July 2024Travelled with familyWritten 14 July 2024
- Ellie R16 contributionsOverall averageWe made the decision to go here despite bad reviews as we were so local to it. There were 3 adults and two children ages 6 years and 2 years. My 6 year old loved it and was able to go on all the rides that were open! There were at least 6 staff members that we saw on the rides and around the park. There were 2 pools that were a little dirty (green around the edges) The whole place just looks to me that it needs an update. Overall we were happy with our visit and glad we made the decision to go as the children loved it was a good few hours out for them.Visited August 2024Travelled with familyWritten 1 August 2024
- Kimberley K2 contributionsFun day out for kidsSebastian age 10 - a very good experience but I can't give 5 stars as on the helicopter my tube kept getting stuck. The rides were very good. A few of the rides were closed but most were on at some point during the day, just not all at once. My favourite ride was the snake ride.Visited August 2024Travelled with familyWritten 16 August 2024
- TheHannansAndover, United Kingdom324 contributionsSmall, non corporate fun waterpark. EnjoySultans is a great way to enjoy a few hours of fun on the slides, as long as your expectation isn’t that you expect to arrive at some massive, expensive, all bells and whistles water park. I took my 11 year old daughter - our original plan ‘ we’ll go until lunchtime’ end up ‘we’ll be back at 3pm’ because we were having so much fun. As the park is small, on the day we visited, we were up and down the slides constantly, with no queues. The fact some slides don’t appear open, is down to the way they run then - the ‘helicopter’ & mat slides run most of the time then the other tube slides, snake & bowl, will run alternately. All slides close for 30 mins at intervals during the day 12, 1430, 1600 (approx!) You need to use a pre paid card for food and drink, which if you load with cash you can cash out and remaining lira, but if you use a card you can’t get a refund….. but, as it’s such a small park, order your drinks etc, get the bill then go top up by that exact amount at the front kiosk. Sorted! The food was good, and drinks no more expensive than out in Calis bars. We had a brilliant time. Don’t be fussy. Have fun. Enjoy.Visited August 2024Travelled with familyWritten 24 August 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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3.5
81 reviews
Excellent
25
Very good
20
Average
12
Poor
9
Terrible
15
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john benjamin
Stockport, UK14 contributions
Aug 2022
Atrocious and extremely unsafe. Within minutes of paying my wife and I looked at each other in shock at the state of the place and the only reason we didn't immediately leave was because our children had been looking forward to it all week. Firstly, the dangerous parts...
1. Only 2 lifeguards. One at the bottom of 8 slides monitoring the people at the top and bottom of all 8... another lifeguard approximately 16 years old at the top of another slide where you use inflatable rings. No lifeguard by the main pool, no lifeguard by the children's pool and no lifeguard at the children's fun house style pool area. Children going up slides the wrong way and no one to stop them. Many parents absent from watching their children.
2. Broken tiles around the pools.
3. Dangerous metal frame around the bar area, it looks like it was made to keep people's distance during covid but it acts a a trip hazard as everyone stands on it. Raised screw heads on the wooden steps to the 8 slides and splintered steps and wood pieces breaking. You have to walk under slides and metal framework to get to the kids pool. Children playing at the bottom of the inflatable rings slide and no-one to tell them not to as people come down.
4. One of the children's slides was broken down but no sign or barrier and children were going down and getting stuck so were having to walk.
The atrocious parts...
1. £15 per adult and £12.50 per child aged 5-15. For the above reasons this was expensive.
2. Was told when we arrived that there were no lockers left. There is only about 20 lockers in total for the whole place.
3. Only 3 changing rooms. With 3 lockable shower rooms.
4. Grass and weeds growing through the tiles. The place looks like it has been abandoned for decades and someone opened it up only yesterday by only putting fresh water in the pools.
5. You cannot pay cash at the bar instead you top up a card on an elastic band at the front kiosk and use that. It is a good idea so you don't have to have cash on you except there are no prices of the drinks and you are not told how much they cost. The barman did work relentlessly but without a price board you don't know what is being taken from your top up card and when you leave you get back the remainder but how do you know how much you really have spent and whether you are getting back the right amount. I'm not saying there is anything underhand happening but why are the prices of drinks not on display so people can monitor their own spending.
6. Children going up slides the wrong way, pushing younger children to the side to get past them on the stairs and older kids bombing into the pool. Of course these are parenting issues but they are also the reason why lifeguards are needed to ensure the safety of everyone.
I cannot understand the 5 star reviews when you factor in all of the above. Pay £5 more and go to the large waterpark near Olu Deniz where it is safer and has more lifeguards.
1. Only 2 lifeguards. One at the bottom of 8 slides monitoring the people at the top and bottom of all 8... another lifeguard approximately 16 years old at the top of another slide where you use inflatable rings. No lifeguard by the main pool, no lifeguard by the children's pool and no lifeguard at the children's fun house style pool area. Children going up slides the wrong way and no one to stop them. Many parents absent from watching their children.
2. Broken tiles around the pools.
3. Dangerous metal frame around the bar area, it looks like it was made to keep people's distance during covid but it acts a a trip hazard as everyone stands on it. Raised screw heads on the wooden steps to the 8 slides and splintered steps and wood pieces breaking. You have to walk under slides and metal framework to get to the kids pool. Children playing at the bottom of the inflatable rings slide and no-one to tell them not to as people come down.
4. One of the children's slides was broken down but no sign or barrier and children were going down and getting stuck so were having to walk.
The atrocious parts...
1. £15 per adult and £12.50 per child aged 5-15. For the above reasons this was expensive.
2. Was told when we arrived that there were no lockers left. There is only about 20 lockers in total for the whole place.
3. Only 3 changing rooms. With 3 lockable shower rooms.
4. Grass and weeds growing through the tiles. The place looks like it has been abandoned for decades and someone opened it up only yesterday by only putting fresh water in the pools.
5. You cannot pay cash at the bar instead you top up a card on an elastic band at the front kiosk and use that. It is a good idea so you don't have to have cash on you except there are no prices of the drinks and you are not told how much they cost. The barman did work relentlessly but without a price board you don't know what is being taken from your top up card and when you leave you get back the remainder but how do you know how much you really have spent and whether you are getting back the right amount. I'm not saying there is anything underhand happening but why are the prices of drinks not on display so people can monitor their own spending.
6. Children going up slides the wrong way, pushing younger children to the side to get past them on the stairs and older kids bombing into the pool. Of course these are parenting issues but they are also the reason why lifeguards are needed to ensure the safety of everyone.
I cannot understand the 5 star reviews when you factor in all of the above. Pay £5 more and go to the large waterpark near Olu Deniz where it is safer and has more lifeguards.
Written 13 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheHannans
Andover, UK324 contributions
Aug 2024 • Family
Sultans is a great way to enjoy a few hours of fun on the slides, as long as your expectation isn’t that you expect to arrive at some massive, expensive, all bells and whistles water park.
I took my 11 year old daughter - our original plan ‘ we’ll go until lunchtime’ end up ‘we’ll be back at 3pm’ because we were having so much fun. As the park is small, on the day we visited, we were up and down the slides constantly, with no queues.
The fact some slides don’t appear open, is down to the way they run then - the ‘helicopter’ & mat slides run most of the time then the other tube slides, snake & bowl, will run alternately. All slides close for 30 mins at intervals during the day 12, 1430, 1600 (approx!)
You need to use a pre paid card for food and drink, which if you load with cash you can cash out and remaining lira, but if you use a card you can’t get a refund….. but, as it’s such a small park, order your drinks etc, get the bill then go top up by that exact amount at the front kiosk. Sorted!
The food was good, and drinks no more expensive than out in Calis bars.
We had a brilliant time. Don’t be fussy. Have fun. Enjoy.
I took my 11 year old daughter - our original plan ‘ we’ll go until lunchtime’ end up ‘we’ll be back at 3pm’ because we were having so much fun. As the park is small, on the day we visited, we were up and down the slides constantly, with no queues.
The fact some slides don’t appear open, is down to the way they run then - the ‘helicopter’ & mat slides run most of the time then the other tube slides, snake & bowl, will run alternately. All slides close for 30 mins at intervals during the day 12, 1430, 1600 (approx!)
You need to use a pre paid card for food and drink, which if you load with cash you can cash out and remaining lira, but if you use a card you can’t get a refund….. but, as it’s such a small park, order your drinks etc, get the bill then go top up by that exact amount at the front kiosk. Sorted!
The food was good, and drinks no more expensive than out in Calis bars.
We had a brilliant time. Don’t be fussy. Have fun. Enjoy.
Written 24 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emily A
Travelling RTW4 contributions
May 2022 • Family
Clean and family friendly aqua park. Owners couldn’t do enough to help. Very reasonably priced food as well. Entry was 200 lira for children over 4, and 250 lira for adults for the day. My 5 yr old found the big slides quite scary but loved the Childrens area. My 8 yr old loved all of it! Hope to return before the end of our holiday.
Written 27 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aleynadgl
1 contribution
Sept 2023 • Family
The season is closed on weekdays. There are 12 slides, we can slide easily, we went there thinking it was worth the price we paid, but two of the slides were closed. They said they were faulty (!). It shows an opening at 10 in the morning, but when we arrived at 10.40, the slides were still not open. When we went and told them, they opened the white and blue rainbow. When I persistently went to replace the others, they told me that two of them were defective. Then I said to open the orange one and they opened it. There were three boat slides and they opened them one by one. Therefore, there was a long queue. Being so insistent, the attendant often asked if we were having fun, but only a little. Since he was a person and did not open up, I said yes and passed. In short, we as a family were not satisfied.
Written 7 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kimberley K
2 contributions
Aug 2024 • Family
Sebastian age 10 - a very good experience but I can't give 5 stars as on the helicopter my tube kept getting stuck. The rides were very good. A few of the rides were closed but most were on at some point during the day, just not all at once. My favourite ride was the snake ride.
Written 16 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria P
1 contribution
Sept 2024 • Family
Visited 12/09/2024. We have been here a fair few times since 2008, 2019 was the last time before this our last vist, this time however we really noticed the standards aren't very good. Although it was very very quiet which was good for us with our autistic daughter, as too crowded is too much, we couldn't help but notice how dated and old it it how is, bits sticking up from the ground around the pool area which is now a lot smaller, the metal manhole covers were raised at the corners, sticking up, very dangerous, an accident/sliced foot waiting to happen, we had to keep telling the children to watch where they were walking. Very very old sunbeds and tables etc, no snacks like crisps because it was end of season, they only offered to cook chips, (which were very nice) however after a few hours we noticed we believe a Turkish family around the table with a proper meal, pizza, chicken nuggets, burger etc!?? Our eldest daughter had to keep asking the workers to put the water on when she wanted to go on certain slides, then they'd turn the water off again, nothing was really monitored, they like to sit down and smoke and not much attention was given elsewhere, hence why my husband hurt himself. Both him and our daughter went on a joint ride but there clearly wasn't enough water running through as they literally flew out the end and crashed into the barrier at the end of the slide, not all the inflatables had quite enough air which probably didn't help however this shouldn't have happened, my husband's quick thinking meant he had to lift his legs otherwise he probably wouldn't snapped both his ankles, he did however hurt his backside in the process as it was his bum that hit the end of the barrier (13 days on he's still in pain and cant sit properly) however he did manage to protect our daughter from injury thankfully. They couldn't really understand what had happened when they were approached about it, but as I say no one was really observing. When we went back to look again a bit after there was a lot more water in the end of the same shoot which is what is supposed to slow you down. No health and safety here so we definitely won't be returning. A waterpark should have consistent running water in all areas, that's the point of being a waterpark! A very disappointing visit this time, dangerous, dated, no health and safety so we won't be revisiting.
Written 25 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jud
Fethiye, Türkiye9 contributions
Jul 2022 • Friends
They need to employ more staff and take out that dreadful new slide that is overpowering the park.
I understand that they are trying to compete with the bigger parks but they have ruined it by putting to much into a small area.There is now only a small area if you want to sit in the sun and the grassed area was a joke, untidy, unkempt with old tatty beds.
Also yesterday the poor guy working behind the bar was running around in the restaurant when clearly there was no staff. İf there's no staff it shouldn't open or just serve a basic menu of 2 or 3 items.
I understand that they are trying to compete with the bigger parks but they have ruined it by putting to much into a small area.There is now only a small area if you want to sit in the sun and the grassed area was a joke, untidy, unkempt with old tatty beds.
Also yesterday the poor guy working behind the bar was running around in the restaurant when clearly there was no staff. İf there's no staff it shouldn't open or just serve a basic menu of 2 or 3 items.
Written 29 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ellie R
16 contributions
Aug 2024 • Family
We made the decision to go here despite bad reviews as we were so local to it.
There were 3 adults and two children ages 6 years and 2 years. My 6 year old loved it and was able to go on all the rides that were open!
There were at least 6 staff members that we saw on the rides and around the park. There were 2 pools that were a little dirty (green around the edges)
The whole place just looks to me that it needs an update.
Overall we were happy with our visit and glad we made the decision to go as the children loved it was a good few hours out for them.
There were 3 adults and two children ages 6 years and 2 years. My 6 year old loved it and was able to go on all the rides that were open!
There were at least 6 staff members that we saw on the rides and around the park. There were 2 pools that were a little dirty (green around the edges)
The whole place just looks to me that it needs an update.
Overall we were happy with our visit and glad we made the decision to go as the children loved it was a good few hours out for them.
Written 1 August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maxim R
Moscow, Russia99 contributions
I have no idea why this small aqua-park rating is so low. Looks like most of reviews authors paid a lot for tour and has high expectations. We don't. Calis dolmus costs 2tl, stops near the gate. Entrance fee is 40tl, kids 5yo and younger - free. 5-15yo - 30tl. Fee cover two visits within 3 days. It's highly recommended to come early, because a lot of people come at noon. There are two spots for smaller kids with 0.4m pool depth, one large swimming pool and several tubes with various incline.
I really think this attraction worth visit and it's money. Your kids will be happy to spend several hours here.
Take note that they control food and drinks on the entrance - only water is allowed. Prices inside are higher than average in the area. I'll upload menu pictures. Don't forget sun protection and towels!
I really think this attraction worth visit and it's money. Your kids will be happy to spend several hours here.
Take note that they control food and drinks on the entrance - only water is allowed. Prices inside are higher than average in the area. I'll upload menu pictures. Don't forget sun protection and towels!
Written 9 August 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarahjenni
3 contributions
Jul 2022 • Family
Do not visit, health and safety mean nothing- husband in hospital and daughter bruised and swollen. Life guard sent another customer down too early before my husband and child had got off the slide, husband now has 15 stitches in the back of his head. To make matters worse they tried to play it down and cover it. My concussed husband was told there was an ambulance waiting outside- instead they took him out and put him on the back of a staff members motorbike, topless and pouring with blood. We asked for ice for my daughters head and we’re told by the manager to go and get it ourselves from the bar
I think a few near misses happened that day due to a lack of staff or care
I think a few near misses happened that day due to a lack of staff or care
Written 3 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
When do you close for winter? We will be here 21st october
Written 11 October 2019
Sorry I am not sure... you can message the park on Facebook
Written 13 October 2019
Would this water park be suitable for a 3 year old?
Written 20 September 2019
Definitely it’s a fantastic place we go every year twice a year
Written 29 September 2019
Hello what date are you open until you close for the season?
Written 21 September 2018
Can I bring in water from outside and fluid milk for my daughter
Written 24 July 2015
Can I bring in water to drink purchased from outside.
Written 24 July 2015
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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