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Softouch Spa

Shiekh Zayed Road | Kempinski Hotel Mall of the Emirates, Dubai 120679, United Arab Emirates
+971 4 409 5909
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Facial and massage

Sameera and Erna were extremely friendly and professional for our massages and facials and they... read more

Reviewed 31 October 2017
Imran111
,
Southall, United Kingdom
Exquisite Facial with Swiss Products

I have booked a 60 minutes facial treatment with the amazing Mila D'Opiz cosmetics. I'm a huge fan... read more

Reviewed 21 September 2017
JudithDubai
,
Dubai, United Arab Emirates
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Go on a journey of self-discovery in the heart of the only alpine resort in Dubai. From popular European, Chinese, Balinese and Caribbean to traditional Indian spa therapies which take the lead complemented at this elegant spa. Six treatment rooms - including two couple's rooms and a beauty room - all designed to honour the five elements transform this spa into a relaxing haven in the midst of a pulsating city. We are open 24 hours a day to revitalise body, mind and spirit at any hour.
  • Excellent60%
  • Very good20%
  • Average0%
  • Poor0%
  • Terrible20%
31 Oct 2017
“Facial and massage”
20 Sep 2017
“Exquisite Facial with Swiss Products”
Suggested Duration: 1-2 hours
LOCATION
Shiekh Zayed Road | Kempinski Hotel Mall of the Emirates, Dubai 120679, United Arab Emirates
CONTACT
Website
+971 4 409 5909
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1 - 10 of 10 reviews

Reviewed 31 October 2017

Sameera and Erna were extremely friendly and professional for our massages and facials and they were very accommodating, would definitely recommend again

Thank Imran111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2017

I have booked a 60 minutes facial treatment with the amazing Mila D'Opiz cosmetics. I'm a huge fan of this Swiss products! The therapist was perfect, she explained the different products and the miracles they do to the skin, which was very educating. During the...More

Thank JudithDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheloob K, Manager at Softouch Spa, responded to this reviewResponded 4 October 2017

Dear JudithDubai, Thank you for taking time to do a review on Softouch spa.We are delighted to hear that you had an amazing spa experience. Our 24 Hours Spa is truly a sanctuary of Relaxation and offering Luxury spa treatments. As a Luxury Swiss Brand...More

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Reviewed 21 September 2017

I'm a long-term resident in Dubai, knowing most of the luxury SPAs in the region but Softouch is my absolute favorite. I appreciate after a long business day or long distance flight the possibilty to book a treatment at any time (24 hours availibilty, which...More

1  Thank _gemil_riad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheloob K, Manager at Softouch Spa, responded to this reviewResponded 4 October 2017

Dear Gemil Riad, Thank you for taking time to do a review on Softouch spa.We are delighted to hear that you had an amazing spa experience. Our 24 Hours Spa is truly a sanctuary of Relaxation and offering Luxury spa treatments. Looking Forward to welcome...More

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Reviewed 29 August 2017 via mobile

I have nothing but praise. Very professional and soothing. I had a rough business day in ABU DHABI and the traffic back was horrendous. I remembered from a visit to the Kempinski that they have a Spa and the rest is thankful history. Most people...More

Thank Theodor1942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheloob K, Manager at Softouch Spa, responded to this reviewResponded 4 October 2017

Dear Theodor1942, Thank you for taking time to do a review on Softouch spa.We are delighted to hear that you had an amazing spa experience. Our 24 Hours Spa is truly a sanctuary of Relaxation and offering Luxury spa treatments. Looking Forward to welcome you...More

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Reviewed 29 August 2017 via mobile

I had a marvellous treatment in two different ways, first half hour was Thai style body work over followed by 90 minutes of Balinese aroma. I can only recommend the Spa, the ambiance and friendliness of the staff. Truly 5Star. A friend of mine recommended...More

Thank Lifeleisure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheloob K, Manager at Softouch Spa, responded to this reviewResponded 4 October 2017

Dear Lifeleisure, Thank you for taking time to do a review on Softouch spa.We are delighted to hear that you had an amazing spa experience. Our 24 Hours Spa is truly a sanctuary of Relaxation and offering Luxury spa treatments. Looking Forward to welcome you...More

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Reviewed 23 August 2017

I had high hopes from this Kempinski Spa, however was majorly disappointed. Zero facilities, the therapists treated me without kindness and they did not even have proper sanitation or bed sheets. I had a Balinese massage, which unfortunately was one of the worst I have...More

Thank WorldofTravel88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheloob K, Manager at Softouch Spa, responded to this reviewResponded 4 October 2017

Dear WorldofTravel88, Thank you for taking time to do a review on softouch spa .It is unfortunate to hear that your spa experience was not matching as per your expectation. We will surely look into all your comments and will do the necessary actions. I...More

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Reviewed 19 August 2017

Absolutely horrific treatment! Would never ever return! The therapists were awful with zero 'soft touch'. Had to stop the Balinese massage after 30 mins because it was so bad. I do not know what kind of training these therapists have gone through, but their service...More

Thank WildFlower143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheloob K, Manager at Softouch Spa, responded to this reviewResponded 4 October 2017

Dear Monztah, Thank you for taking time to do a review on softouch spa .It is unfortunate to hear that your spa experience was not matching as per your expectation. We will surely look into all your comments and will do the necessary actions. I...More

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Reviewed 26 February 2016

I've tried the hot stone massage and although I was not impressed by the hot stone treatment itself, I can say that my masseur was good. She was very attentive to my needs and the whole staff provides good service. The ambiance is very relaxing...More

1  Thank FilipinaExpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin D, Guest Relations Manager at Softouch Spa, responded to this reviewResponded 31 January 2017

Dear FilipinaExpat, Thank you so much for taking the time to tell us the about your positive experience at the Softouch Spa. Heartfelt genuine comments such as yours encourages us very much. We are looking for another opportunity to welcome you in the near future....More

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Reviewed 16 November 2014

Try the spa. Very nice :-) Only sad thing, that female and male are devided. So no fun with my partner, but a lot of fun with chatting with my girls in the women lounge .... Very luxury, very comfy, attentive staff ...More

2  Thank Sandra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin D, Guest Relations Manager at Softouch Spa, responded to this reviewResponded 31 January 2017

Dear Sandra K, Thank you very much for the positive feedback. It is great to hear that you were impressed and satisfied with our high level of service and of our staff. We are looking forward to welcoming you soon to our Spa. Kind Regards...More

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Reviewed 4 August 2014

Won a complimentary "C & Sea" facial from FB page. It was 75 minutes facial. The lady first gave a small intro about the ingredients and the purpose of using them. She made me feel comfortable. It was relaxing and once i was done, I...More

2  Thank Vijitha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin D, Guest Relations Manager at Softouch Spa, responded to this reviewResponded 31 January 2017

Dear Vijitha A, First of all, let me thank you for taking the time to review us! It is truly encouraging to hear such positive comments about our "C & Sea" Facial. We are also happy to know that our colleagues took care exceptional care...More

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