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Review Highlights
Good ambiance and service

I've tried the hot stone massage and although I was not impressed by the hot stone treatment... read more

Reviewed 26 February 2016
FilipinaExpat
Best spa in town

Visited Softouch Spa in Kempinski Hotel, Mall of the Emirates for Balinese massage (90 minutes) and... read more

Reviewed 8 July 2018
Zarnish
,
Dubai, United Arab Emirates
via mobile
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  • Excellent68%
  • Very good16%
  • Average0%
  • Poor0%
  • Terrible16%
Travellers talk about
“kempinski”(3 reviews)
“luxury”(2 reviews)
About
Go on a journey of self-discovery in the heart of the only alpine resort in Dubai. From popular European, Chinese, Balinese and Caribbean to traditional Indian spa therapies which take the lead complemented at this elegant spa. Six treatment rooms...more
Suggested duration: 1-2 hours
Contact
Shiekh Zayed Road | Kempinski Hotel Mall of the Emirates, Dubai 120679, United Arab Emirates
Website
+971 4 409 5909
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from US$99.50
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Reviews (12)
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Reviewed 8 July 2018 via mobile

Visited Softouch Spa in Kempinski Hotel, Mall of the Emirates for Balinese massage (90 minutes) and mani-pedi (2 hours) and it was the best experience i had in a long time. The staff is very nice and helping also they keep track of even the...More

Thank Zarnish
Sheloob K, Manager at Softouch Spa, responded to this reviewResponded 9 July 2018

Dear Zarnish, Thank you for taking time to do a review on Softouch spa.We are delighted to hear that you had an amazing spa experience. Thank you for acknowledging Softouch Spa as the Best Spa in Town. Our 24 Hours Spa is truly a sanctuary...More

Reviewed 4 July 2018 via mobile

My wife and I had a lovely experience at the Softouch Spa, and Samira at the reception, ensured we were pampered, and made to feel special. Our treatments were of the highest quality, I had the Balinese massage which was superb. My wife had the...More

Thank Karlosjackie
Sheloob K, Manager at Softouch Spa, responded to this reviewResponded 9 July 2018

Dear Karlosjackie, Thank you for taking time to do a review on Softouch spa.We are delighted to hear that you had an amazing spa experience. Thank you for appreciating our staff Ms.Sameera. Our 24 Hours Spa is truly a sanctuary of Relaxation and offering Luxury...More

Reviewed 31 October 2017

Sameera and Erna were extremely friendly and professional for our massages and facials and they were very accommodating, would definitely recommend againMore

Thank Imran111
Sheloob K, Manager at Softouch Spa, responded to this reviewResponded 9 July 2018

Dear Imran111, Thank you for taking time to do a review on Softouch spa.We are delighted to hear that you had an amazing spa experience. Thank you for appreciating our staff Ms.Sameera and Ms.Erna. Our 24 Hours Spa is truly a sanctuary of Relaxation and...More

Reviewed 21 September 2017

I have booked a 60 minutes facial treatment with the amazing Mila D'Opiz cosmetics. I'm a huge fan of this Swiss products! The therapist was perfect, she explained the different products and the miracles they do to the skin, which was very educating. During the...More

Thank JudithDubai
Sheloob K, Manager at Softouch Spa, responded to this reviewResponded 4 October 2017

Dear JudithDubai, Thank you for taking time to do a review on Softouch spa.We are delighted to hear that you had an amazing spa experience. Our 24 Hours Spa is truly a sanctuary of Relaxation and offering Luxury spa treatments. As a Luxury Swiss Brand...More

Reviewed 21 September 2017

I'm a long-term resident in Dubai, knowing most of the luxury SPAs in the region but Softouch is my absolute favorite. I appreciate after a long business day or long distance flight the possibilty to book a treatment at any time (24 hours availibilty, which...More

1  Thank _gemil_riad
Sheloob K, Manager at Softouch Spa, responded to this reviewResponded 4 October 2017

Dear Gemil Riad, Thank you for taking time to do a review on Softouch spa.We are delighted to hear that you had an amazing spa experience. Our 24 Hours Spa is truly a sanctuary of Relaxation and offering Luxury spa treatments. Looking Forward to welcome...More

Reviewed 29 August 2017 via mobile

I have nothing but praise. Very professional and soothing. I had a rough business day in ABU DHABI and the traffic back was horrendous. I remembered from a visit to the Kempinski that they have a Spa and the rest is thankful history. Most people...More

Thank Theodor1942
Sheloob K, Manager at Softouch Spa, responded to this reviewResponded 4 October 2017

Dear Theodor1942, Thank you for taking time to do a review on Softouch spa.We are delighted to hear that you had an amazing spa experience. Our 24 Hours Spa is truly a sanctuary of Relaxation and offering Luxury spa treatments. Looking Forward to welcome you...More

Reviewed 29 August 2017 via mobile

I had a marvellous treatment in two different ways, first half hour was Thai style body work over followed by 90 minutes of Balinese aroma. I can only recommend the Spa, the ambiance and friendliness of the staff. Truly 5Star. A friend of mine recommended...More

Thank Lifeleisure
Sheloob K, Manager at Softouch Spa, responded to this reviewResponded 4 October 2017

Dear Lifeleisure, Thank you for taking time to do a review on Softouch spa.We are delighted to hear that you had an amazing spa experience. Our 24 Hours Spa is truly a sanctuary of Relaxation and offering Luxury spa treatments. Looking Forward to welcome you...More

Reviewed 23 August 2017

I had high hopes from this Kempinski Spa, however was majorly disappointed. Zero facilities, the therapists treated me without kindness and they did not even have proper sanitation or bed sheets. I had a Balinese massage, which unfortunately was one of the worst I have...More

Thank WorldofTravel88
Sheloob K, Manager at Softouch Spa, responded to this reviewResponded 4 October 2017

Dear WorldofTravel88, Thank you for taking time to do a review on softouch spa .It is unfortunate to hear that your spa experience was not matching as per your expectation. We will surely look into all your comments and will do the necessary actions. I...More

Reviewed 19 August 2017

Absolutely horrific treatment! Would never ever return! The therapists were awful with zero 'soft touch'. Had to stop the Balinese massage after 30 mins because it was so bad. I do not know what kind of training these therapists have gone through, but their service...More

Thank WildFlower143
Sheloob K, Manager at Softouch Spa, responded to this reviewResponded 4 October 2017

Dear Monztah, Thank you for taking time to do a review on softouch spa .It is unfortunate to hear that your spa experience was not matching as per your expectation. We will surely look into all your comments and will do the necessary actions. I...More

Reviewed 26 February 2016

I've tried the hot stone massage and although I was not impressed by the hot stone treatment itself, I can say that my masseur was good. She was very attentive to my needs and the whole staff provides good service. The ambiance is very relaxing...More

1  Thank FilipinaExpat
Kevin D, Guest Relations Manager at Softouch Spa, responded to this reviewResponded 31 January 2017

Dear FilipinaExpat, Thank you so much for taking the time to tell us the about your positive experience at the Softouch Spa. Heartfelt genuine comments such as yours encourages us very much. We are looking for another opportunity to welcome you in the near future....More

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