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Alibaba Tours and Safaris

#47 of 205 Tours in Mombasa
Features Animals
Mombasa, Kenya
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About Alibaba Tours and Safaris
Alibaba tours and safaris is among the most respected tour companies in Kenya and other parts of East Africa. We aim to bring you inspiring holiday in superb locations in Kenya like Mombasa, Lamu, Malindi, by bringing you varieties of hotels or lodges, game reserve, national parks, marine parks and other sanctuaries
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Alibaba Tours and Safaris
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violaannie9 wrote a review Oct 2020
Auckland, New Zealand14 contributions42 helpful votes
Unlike the previous two reviewers, I was definitely travelling with the genuine company, because their service was exactly as promised. I had a wonderful tour for four days through the Tsavo East, Tsavo West and Amboseli National Parks, seeing an incredible abundance of wildlife. The lodges were comfortable, had excellent viewing possibilities and were reasonably priced. My guide, Jackson, was a lovely companion, and very helpful indeed. I hope sincerely that this company survives the current pandemic and thrives - you can be confident travelling with them. Just make sure you book direct via their website, and that way you should be sure that you really are dealing with AliBaba. I travelled in July 2019.
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Date of experience: November 2019
2 Helpful votes
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CFEIII wrote a review Mar 2020
Austin, Texas4540 contributions629 helpful votes
I booked an 8 day tour with this company for Tsavo East and West, Amboseli, Masai Mara and Nakuru Parks. Three days into the trek, the company subcontracted with another company for the Mara and Nakuru. As we were splitting up, I booked another 8 day trek to see small cats and Tsavo again. Going to the Mara with the second company was pretty much crap with a guide who spent his whole time talking to other guides, chatting with nearly every other vehicle in the park for 5-10 minutes, barely talking to the 7 tourists. On the second trek, we had finished 3 days and Alex the guide advised me that they had run out of money and could I pay an additional $300 to complete the trek.I refused and returned to Mombasa. The treks that we completed were good although the promised and paid for night treks were marginal. I can not recommend this company to anyone. I won't deny that we stayed in some very nice and expensive lodges, but cutting the trek short by 2 days and 2 night drives was valued at $500 ($250 per day)
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Date of experience: February 2020
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Response from Alibaba t, Director of Sales at Alibaba Tours and Safaris
Responded 28 May 2020
Dear CFEIII, Thank you for your comment. I would like to know who booked you for safaris. I from our company documents we are unable to find your name. Please note some people are using our company brand name to book guests behind our back. Looking forward to hearing from you. Thank you, Alibaba
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GregPodol wrote a review Mar 2019
Poland33 contributions17 helpful votes
The activities of the company are based mainly on terrible lies. I bought 2 tours (Mombasa trip + 1 Day Safari) paying 33% in advance. Tour operator promised that quality is at least the same as provided by trips bought from travel agency. LIE! - Mombasa trip was limited to free attractions only, while for example Mombasa trip from Travel Agency offered entrance fees to Fort Jesus as well (we saw it only from the outside). Regarding the safari I was extra charged for the exclusive tour for my family (on previous day's afternoon I was told that no one else signed up for the trip) - LIE! Even though we paid for individual trip, on the day of Safari, it occurred that we were in minority in the car which was full of other people (they told us, that they made reservation few days before and paid for the trip 30$ less per person). When I was negotiating the price of Safari, I has been told that the price must be so big, because Tsavo Park entrance fee needs to be purchased for everyone - LIE! We never entered Tsavo Park, we only took 2 rides around Ngutini Lodge which is very small area and free of charge as long as you buy a lunch there!!! Additionally there are few animals only. We saw only one elephant from the distance of over 80meters while in "real" Tsavo East park every "Travel Agency" safari tour saw few elephants from the distance of 5-25 meters. I bought trips at the Bamburi Beach, at the entrance to Neptune Beach Resort - be aware! I enclose photo of salesman's business card - sorry for the quality: at first after the trip I tore it anger, however then I thought it should be a warning for potential future clients. The most expensive Bus Trip in my life.
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Date of experience: March 2019
2 Helpful votes
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Response from Alibaba t, General Manager at Alibaba Tours and Safaris
Responded 7 Apr 2019
Dear Gregpodol, Thank you for your comments.Alibaba Tours and Safaris is very sorry to hear about your experience.This is definitely not the standard of service our customers have come to expect from us.For your information, OMAR SHARIF does not work with Alibaba Tours and Safaris and he is not our sales representative. Secondly, we do not have email address for yahoo like Omar Sharif had.We only use info@alibabatoursandsafaris.com and our telephone contact are +254726965237 or +254718133423.However, we have sent our office representatives to Bamburi beach to confront Omar Shariff and if possible legal actions to be taken against using our brand without our authorisation and knowledge.We are sincerely very sorry for what has happened and we will update you on the outcome. In case you have any questions or clarification please do not hesitate to contact us.Thank you. Best Regards, Alibaba
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Bogdan G wrote a review Dec 2018
13 contributions3 helpful votes
Hey guyz, We had the pleasure to make this excursion with alibaba, thanks to Charlie one of Alibaba's ambasador . We paid a decent price and we ve seen lost of animals . The driver was very expirienced and had a good knowleadge of all the animals . Thanks for this amazing tour ! Elizabeth and Theo from Roumania !
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Date of experience: December 2018
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Mirko D wrote a review Nov 2018
4 contributions
A very nice trip with our guide Martin and Driver Bashir. We had a good experience and a good time in these 3 days. We would always book this or another tour with them again. Sunny and Mick 👏🏻😎
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Date of experience: November 2018
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