Very well organized. Knowledgeable and affable pilots, drivers and guides. No delays from the flight, 4WD ride to the volcano, and allowed for plenty of time at the volcano site.
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Very well organized. Knowledgeable and affable pilots, drivers and guides. No delays from the flight, 4WD ride to the volcano, and allowed for plenty of time at the volcano site.
The scenic flight was amazing and offered a brilliant birds-eye view. The 4WD was good and the trip to the rim of the volcano was superb. To be that close to an active volcano was superb, with the noises, views and smells being an incredible...More
The scenic flight over the volcano is a very popular part of the experience. Its a great start to the adventure. Glad you enjoyed and thanks very much for reviewing.
I sincerely encourage everyone to experience this incredible adventure. From start to go, the service from the Air Taxi team was tremendous. Milly & Olivia should be commended as there personalities & warmth make guests feel at home. My photos below simply do not do...More
Thanks very much for taking the time to review.
Such an incredible adventure! The overnight tour is a must do! For my trip I was accompanied with our pilot Olivia, who was very professional and had a great sense of humour, providing us with great scenic views as we fly by the Volcano and...More
Thanks for reviewing. Olivia has just started with us but comes with a wealth of aviation experience, her sense of humor no doubt sharpened from 18 months flying in the Australian outback. She will be delighted to read your comments. Glad you enjoyed the experience.
Tour was great, even flying with the small airoplane is an experiance. Very professional! Overnight property (more expensive option) is very beautiful, however you can not swim in their beach, which is not the best thing. Everything else is great!
Thanks very much for reviewing. I'm not sure if you stayed at Rockwater Resort or White Grass Resort (both the "more expensive option") however both have access to the ocean for swimming and snorkeling. I'm happy you enjoyed the tour, cheers.
This is a fantastic experience, and our only wish was that it lasted longer! Our pilot Anthony was extremely professional and handled our plane very smoothly. Views were spectacular throughout the journey (beware low clouds obscuring some of the volcanos though). We were received very...More
Thanks very much for reviewing. There are indeed many unique experiences on offer in Vanuatu. I'm happy you got the opportunity to enjoy some with us.
My attempt at booking at day or overnight trip to Tanna Island on Air Taxi failed owing to miscommunications between me and Air Taxi's Customer Service Manager Meliana. In a nutshell, I missed getting the last seat of a tour of Tanna Island by what...More
Thanks for reviewing. Meliana is indeed charming. Her customer relations and service is first rate. Whilst she could have chosen a slightly sweeter string of words to sum up the situation you found yourself in, I can't agree that she showed you utter contempt or...More
A day to remember with a small plane flight, a 4wd not to forget and an amazing volcano experience. Could not recommend more highly.
Thanks very much for your review and recommendation.
We booked a tour with them, exchanged our currency just for this trip and paid the amount to the hotel. We did not plan or book anything else on the day of this trip but at the 11th hour they cancelled our booking just because...More
I'm very sorry to hear about your experience. Cancelling a tour due to the situation you describe is totally against our policy. I am inclined to believe it was not Air Taxi you booked with? As your review gives us no indication of who you...More
We did a Volcano scenic overnight trip. We were told the plan by Meliana well in advance and tour went exactly as per plan. Meliana was nice enough to store our luggage in their office as we are allowed only 5 kgs baggage to the...More
Thanks for taking the time to review and offering feedback regarding lunch. We have spoken to our caterer and they have taken measures to improve their product. Cheers.