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Lily's Travel Agency

18 Ngo Huyen street, Hoan Kiem District, Hanoi 100000, Vietnam
+84 98 683 51 03
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Review Highlights
Lily is a pleasure!

On my first night in Saigon I met a young British couple that highly recommended Lily's to me. They... read more

Reviewed today
SabaWilliams
,
Santa Cruz, California
A very good choice

Despite small, is a very professional and reliable tourism agency. They arranged tours for Sapa... read more

Reviewed yesterday
Newton P
via mobile
Read all 628 reviews
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Overview
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We offer quality and honest advices, reasonable prices and many options to visit Vietnam. Whether you are a backpacker looking for an affordable experience, or honeymooners looking to splurge on a vacation, Lily's Travel Agency has it all!
  • Excellent90%
  • Very good7%
  • Average1%
  • Poor1%
  • Terrible1%
Travellers talk about
“halong bay” (174 reviews)
“honest advice” (9 reviews)
“open bus ticket” (12 reviews)
Suggested Duration: 1-2 hours
LOCATION
18 Ngo Huyen street, Hoan Kiem District, Hanoi 100000, Vietnam
CONTACT
Website
+84 98 683 51 03
Write a ReviewReviews (628)
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All reviews
"halong bay"
in 174 reviews
"honest advice"
in 9 reviews
"open bus ticket"
in 12 reviews
"sapa tour"
in 20 reviews
"sa pa"
in 17 reviews
"overnight bus"
in 6 reviews
"great agency"
in 6 reviews
"phong nha"
in 8 reviews
"book tours"
in 6 reviews
"free water"
in 7 reviews
"sleeper bus"
in 6 reviews
"day trip"
in 26 reviews
"ha long bay tour"
in 9 reviews
"excellent service"
in 19 reviews
"home stay"
in 10 reviews
"airport transfer"
in 9 reviews
"via email"
in 11 reviews
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1 - 10 of 528 reviews

Reviewed today

On my first night in Saigon I met a young British couple that highly recommended Lily's to me. They were spot on! Aside from being one of the sweetest people we've met here, Lily was extremely helpful, giving my wife and I a number of...More

Thank SabaWilliams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed yesterday via mobile

Despite small, is a very professional and reliable tourism agency. They arranged tours for Sapa, Nihn Bihn and Bay Tu Long Bay in a very organizei way. Very reliable sales.

Thank Newton P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 days ago via mobile

Very awesome people!! Family owned business with true honest people who care about their costumers! Gave us a lot of tips and made sure we had the best stay possible. Even gave us a Vietnamese treat during our conversation!

Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 1 week ago via mobile

This amazing travel agency managed so many trips for us - Halong bay, Sapa, Ninh Binh, Babe National park and many others :) - I am sure we would never find better agency in whole Vietnam... Epecially Duong was helping us all time - we...More

3  Thank Andrea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

Thuy helped us with all our travel needs. She was absolutely great, so honest and trustworthy. She showed us lots of options with booking tours and cruises to Halong Bay, and helped us book our open bus ticked from Hanoi to Phang Nha and onto...More

2  Thank Alexander S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

Lily’s were very helpful in booking our trip to Sapa, including sleeper buses which were comfortable! We stayed one night in a Homestay in Sapa and everything was well organised and reasonably priced! Would definitely recommend

3  Thank taracasey92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

After experiencing a scam after booking a sleeper bus online to Sa Pa, we decided to use our remaining time in Vietnam properly and book a some activities with Lily's travel agency. Although I have travelled in SE Asia for quite a while, especially in...More

1  Thank MagsLe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Lily was amazing! By far the nicest person we have met in Vietnam. So honest and helpful. Prices were all cheaper than the tours offered at our hostel and she helped us figure out how to fit everything in to our 2 week time limit....More

1  Thank elisehuet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

I booked a sapa tour them. The tours are fairly priced. Vani and Duong who helped with the booking were super nice and helpful. I realised i had to go back to Hanoi early and the staff helped arrange the transportation without any problem.

1  Thank Kelly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Great Staff that booked me a great Tour to Halong (Lemon cruise! Very good!) for a great price. Thanks so much!

1  Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ask a question
Questions & Answers
venkat v
10 July 2018|
AnswerShow all 8 answers
Response from Losrobos | Reviewed this property |
H Venkat, we paid for at least three separate trips/activities via Lily’s. They go through a third party credit site which would be equal of your normal banking systems. Never infallible, but as safe as you are going to get... More
0
Votes
AnbaMal
25 June 2018|
AnswerShow all 5 answers
Response from TorontoJose | Reviewed this property |
lilynguyentour, gmail address
2
Votes
2450739125
6 June 2018|
AnswerShow all 4 answers
Response from OlivierYUL | Reviewed this property |
They are real professionals so they will at least try. I trust them
0
Votes