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Open today: 7:15 AM - 8:45 PM
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Tours from Cat Ba Express tend to sell out - travellers recommend booking in advance!
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Traveller Overview
  • Excellent92%
  • Very good5%
  • Average1%
  • Poor1%
  • Terrible1%
Travellers talk about
“lan ha bay”(48 reviews)
“boat tour”(23 reviews)
“express bus”(10 reviews)
About
Cat Ba Island is known for its rugged limestone mountains, hot & cold springs, moist tropical forests and coral reefs, as well as its deserted beaches and casual island lifestyle.Travelling to Cat Ba tourist have opportunity to joining a lot of...more
Open Now
Hours Today: 7:15 AM - 8:45 PM
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Suggested duration: More than 3 hours
Contact
Hanoi 100000, Vietnam
Website
+84 8 4824 4999
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Reviews (619)
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All reviews lan ha bay boat tour express bus guide henry smooth transfer bus company halong bay free water included kayaking comfortable bus day cruise these guys speak good english ninh binh hanoi office special mention fishing village
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1 - 10 of 414 reviews
Reviewed 2 days ago via mobile

Clear explanation given by friendly guide on the bus. Tinh even responded to my question after the trip, good service.More

Date of experience: December 2018
Thank Traveler15921044862
Express C, Người quản lý at Cat Ba Express, responded to this reviewResponded 2 days ago

Dear Traveler15921044862, We are pleased to hear about your experience with us. We try our best to provide good tours at the best rate. We are very proud of our guides and It has been a great idea to have extra multilingual staff helping us...More

Reviewed 2 days ago

If you are looking for a quick, reliable and good transportation company that goes from Hanoi to Cat Ba, then Cat Ba Express is the way to go.More

Date of experience: December 2018
1  Thank baoanhNL
Express C, Người quản lý at Cat Ba Express, responded to this reviewResponded 2 days ago

Dear Baoanh NL, Thank you very much for your recommendation, all your kind words are well noted from Cat Ba Express Team with appreciation. It's great to have chance to serve you in your vacation to Cat ba, we wish you all the best and...More

Reviewed 2 days ago

I booked Cat Ba Express because they offer an easy way to travel to Cat Ba Island. The people from the company are very friendly and helpful and the price they offer is a good one. It's basically hassle-free: bus, fast boat, bus, with a...More

Date of experience: December 2018
2  Thank SangreYLeche
Express C, Người quản lý at Cat Ba Express, responded to this reviewResponded 2 days ago

Dear SangreYLeche, It's difficult to tell you how do we feel now? It's very pleasure to hear that our service made a nice ride to you with very convenient booking system, comfortable bus, also our nice guide on bus for all your questions. Tinh is...More

Reviewed 2 days ago via mobile

Thank you to our incredible host David for assisting in a drop off near our hotel! 10/10 service! Adam & LaurenMore

Date of experience: December 2018
1  Thank Adamjones128
Express C, Người quản lý at Cat Ba Express, responded to this reviewResponded 2 days ago

Dear Adamjones128, Thank you very much for choosing our service and taking the time to rate us on Tripadvisor! We're pleasure to hear that our bus guide did good job during your journey. David is our new guide, this review will be very helpful to...More

Reviewed 3 days ago via mobile

Six of us took the three hour trip from Hanoi to Cat Ba and were pleasantly surprised at this trip. Each bus leg had a host that double checked all of your confirmation told you about things in the area and made sure that your...More

Thank kathrynsY318PH
Express C, Người quản lý at Cat Ba Express, responded to this reviewResponded 3 days ago

Dear KathrynsY318PH, We appreciate very much for your detail feedback, we're thrilled to hear that our guide did his best and our services made a nice trip to you. We are very sorry for our little mistake when we left you at wrong hotel, the...More

Reviewed 3 days ago

This is a super service and makes it so easy to get to Cat Ba. Our driver was excellent and Tina did a great job of letting us know what to expect and where things were in town.More

Date of experience: December 2018
1  Thank travelforfun700
Express C, Người quản lý at Cat Ba Express, responded to this reviewResponded 3 days ago

Dear Travelforfun700, Thank you very much for your kind words: "Good customer service". We appreciate every chance to serve you and we understand how is important for sustainable tourism. Once again, thank you very much for your kind feedback, customers rating is our very great...More

Reviewed 4 days ago via mobile

My partner and I used Cat Ba Express to book a bus > ferry > bus trip from Hanoi to Cat Ba after reading so many great reviews. Their service was excellent and efficient from start to finish. Special mention to our guide Tinh -...More

1  Thank 13riffa
Express C, Người quản lý at Cat Ba Express, responded to this reviewResponded 3 days ago

Dear 13 Riffa, Thank you for taking the time to share your recent experience with us! It is so wonderful to learn that you have very much enjoyed your trip with us. Your compliments are truly appreciated, and we couldn't be happier to know that...More

Reviewed 5 days ago via mobile

I used cat ba Express round trip from Hanoi to Cat ba. Both trips were smooth and Tinh (staff) went above and beyond to ensure everyone was comfortable. Tinh had information about local attractions, tours, things to see and do which was a nice touch!...More

Date of experience: December 2018
1  Thank Matt_860321
Express C, Người quản lý at Cat Ba Express, responded to this reviewResponded 3 days ago

Dear Matt_860321 We would like to warmy thank for your gratitude and for leaving this wonderful review on Tripadvisor further! We are glad you have a fantastic time with us and that everything was your satisfaction including our comfortable bus and guide. We wish you...More

Reviewed 6 days ago via mobile

I was really impressed with the service and quality of the Cat Ba Express from Hanoi to Cat Ba island. The staff (David and Charlie) spoke great English, and had great tips for travellers. The ride was smooth despite the rainy weather, and the bus...More

Date of experience: December 2018
Thank Carlin L
Express C, Người quản lý at Cat Ba Express, responded to this reviewResponded 5 days ago

Dear Carlin L, We're thrilled to hear that you had a nice ride with us, we appreciate very much for all kind words. It's very detail comment for our team. We could not be happier when all staffs did great job to make a nice...More

Reviewed 1 week ago via mobile

A really great service, we used them to get from Hanoi to Cat ba and then for the day trip to Ha Long Bay. Efficient, reliable service each time. The tour guides David, Son and Tony were all friendly, informative and spoke great English. Well...More

Thank Charwood1990
Express C, Người quản lý at Cat Ba Express, responded to this reviewResponded 5 days ago

Dear Charwood1990, It is an honour to hear your reviews and it is such a reward to hear that how our staff went out of his way to make you feel at ease and comfortable. I'm glad to send your review to our staff as...More

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Questions & Answers
Ask a question
elizafrau
28 September 2018|
AnswerShow all 2 answers
Response from Express C | Property representative |
Dear Elizafrau, Thank you very much for contacting us! Please send your request to our email or whatsapp +84976951999, it is better to pay in advance Paying in cash on bus is fine as well but need to be sure. Have a nice... More
2
Votes
sdbapi
26 May 2018|
AnswerShow all 2 answers
Response from Express C | Property representative |
Dear sdbapi, Thank you very much for your question. We would like to give you some information: Is it possible to keep our luggages at Cat ba express office for 3 hours? Yes, you can. Our office is very convenience to... More
2
Votes
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Default28032018
29 October 2017|
AnswerShow all 4 answers
Response from Express C | Property representative |
Dear Thao N Thank you very much for your question. We are sorry for late reply. It is always great to do the trip to Cat Ba island. We are expecting to see you again. Wish you the best!
2
Votes
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