We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Review Highlights
Great company

I can highly recommend this company! We travelled from Hanoi to cat ba island and back to Hanoi... read more

Reviewed 4 days ago
Annemar1
,
Dublin, Ireland
via mobile
Great bus service with great customer service

The bus from Hanoi to catba was fantastic; clean, quick, and even had WiFi (which was admittedly... read more

Reviewed 1 week ago
Rosie J
,
St Andrews, United Kingdom
via mobile
Read all 82 reviews
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Overview
More
Cat Ba Express is the best answer for the question HOW TO GET TO CATBA ISLAND, We specialize in providing luxury transportation services with the round trip from Hanoi to Cat Ba on the way 5B Hanoi - Hai Phong with multiplicity of departure schedules for wide range of needs. The full service of Cat Ba Express encompasses free pick up/ Drop off at clients' hotels in Hanoi/ Cat Ba with package transfer by comfortable bus - speed boat - bus.
  • Excellent87%
  • Very good10%
  • Average0%
  • Poor2%
  • Terrible1%
Travellers talk about
“bus company” (5 reviews)
“ninh binh” (5 reviews)
“tom tom” (2 reviews)
Open Now
All hours
Hours Today: 7:15 AM - 8:45 PM
Suggested Duration: More than 3 hours
LOCATION
Hanoi 100000, Vietnam
CONTACT
Website
+84 124 824 4999
Write a ReviewReviews (82)
Traveller rating
Traveller type
Time of year
Language
All reviews
"bus company"
in 5 reviews
"ninh binh"
in 5 reviews
"tom tom"
in 2 reviews
"biscuits provided"
in 2 reviews
"smooth journey"
in 2 reviews
"speak good english"
in 3 reviews
"lan ha bay"
in 3 reviews
"hassle free"
in 2 reviews
"boat trip"
in 4 reviews
"hanoi office"
in 2 reviews
"free water"
in 2 reviews
"dropped off"
in 2 reviews
"these guys"
in 3 reviews
"great trip"
in 3 reviews
"tour guide"
in 4 reviews
"old quarter"
in 5 reviews
"halong bay"
in 2 reviews
Filter

1 - 10 of 71 reviews

Reviewed 4 days ago via mobile

I can highly recommend this company! We travelled from Hanoi to cat ba island and back to Hanoi. They also arranged a car to bring us to the airport. The staff were very friendly and enthusiastic and the bus comfortable. We changed our plans and...More

Thank Annemar1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Express C, Người quản lý at Cat Ba Express, responded to this reviewResponded 2 days ago

Dear Annemar1 Thank you very much for your lovely review about Cat Ba Express. We always try our best to ensure that you will be on right choice with us. We look forward to welcoming you to travel with us again! Thanks and Best Regard...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

The bus from Hanoi to catba was fantastic; clean, quick, and even had WiFi (which was admittedly patchy but still a nice touch). Everything just worked really well and everything was on time and well run which is a little bit rare in SEA. The...More

Thank Rosie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Express C, Người quản lý at Cat Ba Express, responded to this reviewResponded 2 days ago

Dear Roise J, It is wonderful to hear that you had a great experience with our service! As a team, we continuously work on maintaining our job to make sure it is the best choice for Cat Ba Trip. Thank you very much for sharing...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 week ago

Was super easy to book online -timings were confirmed by a phone call and an email. I am currently living in Hanoi, not in the Old Quarter, and as I traveled with this company as a group they went out of their way to pick...More

2  Thank Pip531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Express C, Người quản lý at Cat Ba Express, responded to this reviewResponded 2 days ago

Dear Pip531, Thank you very much for very cool review to our staffs and our service! Your pleasure is our future so we always put your satisfaction on top of all. We hope to see you and your friend again if you have chance to...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
See more reviews
Reviewed 1 week ago via mobile

Good bus services and friendly guide. Good bus services and friendly guideGood bus services and friendly guide

Thank Mohitesh J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Express C, Người quản lý at Cat Ba Express, responded to this reviewResponded 2 days ago

Dear Mohitesh J Great to know how you enjoy our service and our Bus guide. We wish you the best and welcoming back to Vietnam again! Thanks & Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

I did my trip from Hanoi to Cat ba first in other company and they were delayed, the bus wasn’t nice and it took a long time plus we took a very slow ferry. To come back to Hanoi I did it with this company...More

2  Thank vlautaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Express C, Người quản lý at Cat Ba Express, responded to this reviewResponded 2 days ago

Dear Vlautaro, Thank you very much for taking the time to share your experience about Cat Ba Express service and our guide! We are delighted that you enjoyed our transportation service as well as our very attentive guide. We are also very happy with your...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

THIN organised our trip and looked after us on the boat and we had a great trip despite it being a very cold day.kayaking through the caves and in the peaceful lagoons was amazing. Thin was such a caring host doing everything he could to...More

Thank Anna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Express C, Người quản lý at Cat Ba Express, responded to this reviewResponded 2 weeks ago

Dear Anna G, It was pleasure seeing you in Cat Ba Express service. We appreciate your kind feedback about your time in Cat Ba. We are also delight to hear how highly you value your experience with our staff (Mr THIN) We shall certainly ensure...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

These guys run a great service and the most professional and convenient we have experienced in Vietnam. We travelled from Hanoi to Cat Ba and Cat Ba to Tam Coc, which was organised very easily on their excellent website. Their website has a live chat...More

Thank Tiffany L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Express C, Chủ sở hữu at Cat Ba Express, responded to this reviewResponded 2 weeks ago

Dear Tiffany L, It is wonderful to hear that you were happy with our service and all our staff. We are appreciate for your kind feedback. We will share your comments to our team as a nice tip to encourage us. We do apologize for...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

Cat Ba Express was hands down the best bus service we have used in all of South East Asia. We used their bus service to get from Hanoi to Cat Ba and we were so impressed that we booked their Cat Ba day cruise while...More

1  Thank Nicole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Express C, Chủ sở hữu at Cat Ba Express, responded to this reviewResponded 2 weeks ago

Dear Nicole B, Thank you very much for your amazing review. It is always a pleasure to hear when our service met your expectations as it is something we strive for. This is also a great motivation to our team who are continuously and effortlessly...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

We had to carry two touring bikes with a lot of luggage (6 panniers) each. We contacted them via Facebook and got a quick reply. They even send one of their guides to check if the bikes will fit into their bus. Then later the...More

Thank stefanmie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Express C, Người quản lý at Cat Ba Express, responded to this reviewResponded 2 weeks ago

Dear Stefanmie, Thank you so much for your kind feedback! We feel really encouraged when hearing such a nice sentence. We are young entrepreneur and need hard more to make sure customer's satisfaction and smile. Our Bus ensure with comfortable seat and big luggage storage....More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Backpacking on a budget you tend to settle for the cheapest option that gets you from point A to point B. Cat Ba Express was the least expensive I could find online. They ended up absolutely blowing us out of the water. EVERY employee was...More

Thank Savana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Express C, Người quản lý at Cat Ba Express, responded to this reviewResponded 2 weeks ago

Dear Savana S It was great to be your choosing for all services in Ha Noi and Cat Ba. (Hotel; Sending airport service; Tranquil Lan Ha - Ha Long Bay Tour and Bus service) Thank you very much for your review and recommend us to...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
PreviousNext
1234568
Ask a question
Questions & Answers
Thao N
29 October 2017|
AnswerShow all 3 answers
Response from Express C | Property representative |
Dear Thao N Thank you very much for your question. We are sorry for late reply. It is always great to do the trip to Cat Ba island. We are expecting to see you again. Wish you the best!
0
Votes
Google Translation