Arrow Water Taxis
Arrow Water Taxis
4.5

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4.5
4.5 of 5 bubbles35 reviews
Excellent
26
Very good
4
Average
0
Poor
0
Terrible
5

Bruce P
Seattle, WA5 contributions
1.0 of 5 bubbles
Feb 2023
I am not sure if this company is even in business anymore.
Their website is not secure, there is NO way to order service on the site, not that I would want to because of the secure issue. It appears the website is current though.

I have submitted two enquiries using THEIR form about a future day hike on the QCT. I have never received any response.

I have sent two emails to their email address requesting information, and receive notification from my email server that their email service is not configured correctly, therefore the emails were not delivered.

I even attempted to call them during business hours and NO one answered. Not even a voice mail system. Time to contact one of their competitors.
Written 26 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Compass Coffee
7 contributions
5.0 of 5 bubbles
Apr 2021 • Family
Outstanding service. Pick up from Picton and dropped to our yacht. Very personable skipper/owner.
A definite recommendation
Written 27 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kiwitraveller
2 contributions
1.0 of 5 bubbles
Dec 2020
The owner Paul was incredibly rude to us at the end of our journey. The amount of expletives that came out of that mans mouth was atrocious! It is no way to treat customers - and unfortunately it was the end of a fabulous weekend sharing a wedding with our friends. Paul if you're reading this - go and get some professional help - your anger management issues are out of control and you should not be in a customer service role.
Written 22 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Simon C
1 contribution
1.0 of 5 bubbles
Jul 2020 • Friends
Very rude and unreliable. Book with a professional firm from Picton. They may be one of the cheapest but if you need to depend on a return journey book elsewhere.
Written 15 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jacqui B
Nelson-Tasman Region, New Zealand3 contributions
1.0 of 5 bubbles
Apr 2019
It was very interesting to read Kiwigal71 review on Arrow Water Taxis. I didn't think anyone else realised what a horribly rude and arrogant man Paul is who runs the service. I am sorry for your awful experience. As we have a bach in the Sounds, we have used his service for many many years, have been loyal customers (we even used Arrow for our daughters wedding to take people to the wedding and reception in The Sounds) and had no problem until the guy who worked for him left at the end of 2018. (he was always brilliant to deal with). The minute he left we had to deal with Paul and had a terrible experience. We called as usual and booked a time to take us and all our gear to our bach. On our first trip with him, someone ran into the back of us as we approached Picton when stopping for road works. This made us late so we called Paul . He sounded angry but said to call him when we got to Picton. When we finally got there and rang him he said he couldn't take us, no apology and he was blunt and rude. The 2nd time we booked, arranged a time and when we arrived and rang him to tell him we were early just in case he was, he said "I told you to confirm the time & I cant take you I'm too busy." That was a lie, we have used only Arrow many many times over the years and we never were asked to confirm, he knows we are always reliable & ALWAYS turn up. We were gob smacked. When I told him he didn't ask us to confirm he said, I'm not listening to this B S and hung up on us leaving us high and dry with all our gear. The guy is a loose cannon and I think needs anger management, at the very least he should not be in a business dealing with the public. Thanks again for your insight Kiwigirl, confirming our own experience.
Written 4 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Elizabeth W
4 contributions
5.0 of 5 bubbles
Dec 2019 • Family
Arrived in Picton on a cruise ship and we hadn’t prearranged anything. Phoned Arrow water taxis hoping for an ad hoc tour of the nearby waterways. Great 2 hour trip for 7 of us (two families) when we tagged along on another booking. Dropped off a pre booked group at a remote destination about an hour away then had the boat to ourselves on the way back. Great Captain with interesting stories and background. All for a good price per head so long as you’re prepared to be a little flexible with timings. Perfect alternative to the more expensive tour boat operators.
Written 28 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Kiwigal71
Christchurch, New Zealand2 contributions
1.0 of 5 bubbles
Nov 2019 • Family
Rudest man I’ve ever meet. Accused us of being an hour and a half late when we were early.
We called when we thought we might be late. Due to really bad traffic and Roadworks. And was yelled at on the phone. When we got there at 2:45 (our check-in time was 2:55) he was nowhere around. We waited for him and after 30 minutes of waiting he turned up. He didn’t apologise for keeping us waiting.
When we dropped us at our destination he said get off the boat I’m running late. One of our group heard him talking to his co-pilots and they were talking about going back for another training run. So he was lying.
He lost some of our gear. We asked him to drop it to cougarline. He didn’t. Then we tried to get someone to pick it up. But they couldn’t.
Tried to call him to sort it out was called a f...n B...h. And he’s somehow totally lost it.
Do not use these people. I do not have one good thing to say about them.
They are not helpful, liars and totally rude and abusive.
Written 18 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Holly G
Woodbridge, UK8 contributions
5.0 of 5 bubbles
Mar 2019 • Solo
Emailed arrow water taxis at the last minute (5pm night before travel) to book a place on the Anakiwa-Torea boat - Arrow emailed back promptly and service was great. Enabled a lovely day walk of the last 20k of the Queen Charlotte track.
Written 25 March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jeanette A
Palmerston North, New Zealand17 contributions
5.0 of 5 bubbles
Mar 2018 • Family
With an early Interislander Ferry Crossing the Arrow Water Taxi arrived on time at Waterfall Bay to take us to Picton. A great service for getting around the Sounds. Booking ahead is the key to good service.
Written 16 April 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Shawn M
1 contribution
5.0 of 5 bubbles
Mar 2018 • Friends
Fran was our skipper, not only was she a skilled driver she was also very knowledgeable about the area. She was very easy to talk to and have a laugh with. If only she could have done all our tours. Rate 10 out of 10
Written 8 March 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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ARROW WATER TAXIS (Picton) - All You Need to Know BEFORE You Go

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