Omega Rental Cars
Omega Rental Cars
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  • Voyager16109600387
    1 contribution
    5.0 of 5 bubbles
    VERY PROMPT FAIR CUSTOMER SERVICE RESPONSE TO FRUSTRATING COMMUNICATION ISSUE
    I had a great experience with Queenstown Airport Omega cars. I had dropped my car off early and caught a shuttle to the airport but then I thought I had left something behind in the car so I tried to ring the Omega car depot and could not get through. It was only 4,30pm and I knew the depot was open till 5pm. The answer service for Omega cars was not putting me through. This was enormously frustrating as I then had to leave the airport with my bags etc and pay for a taxi to get back to the depot to ask them in person. When I got back there they were so apologetic and did not know why the answer service had kicked in and I hadn't been able to get through to them. They offered to reimburse me for the taxi, (they did this), they looked for the lost item ( it was not there but at least I could confirm that) AND the manager gave me a ride back to the airport. AND they were all so understanding, kind and sympathetic to the frustration of not being able to call to get the information I needed prior to the depot closing time. I would definitely use OMEGA again. I was already happy - they offered the best deal of all the bigger direct car hire agencies with full insurance cover and no dodgy small print.
    Visited July 2023
    Travelled with family
    Written 10 July 2023
  • CJLV
    Sligo, Ireland333 contributions
    5.0 of 5 bubbles
    Fantastic service and value. Wil continue to use Omega when in NZ
    We hired a car for a total of 7 weeks. Omega are one of the few car hire companies that allow you take the hire car on the ferry from North to South Island. A fantastic service from pick up at Auckland Airport to to drop off at the out of hours office. We had a very small issue with our 1st car and were promptly given a replacement. All dealings we had with Omega were answered promptly, staff were very welcoming and friendly. This is our 2nd time hiring from Omega and will do so on our return to New Zealand.
    Visited June 2023
    Travelled with family
    Written 20 August 2023
  • Bruce M
    Vancouver Island, Canada24 contributions
    3.0 of 5 bubbles
    Great Road Trip
    We had a great road trip. We pick up our car in Auckland, drove up and down the North Island, took the Interislander from Wellington to Picton, eventually dropping the car at Christchurch Airport. We really appreciated having this option (most of car hires we found didn’t) and also a bit of a discount for the vehicle fare to Picton. What we didn’t appreciate was the seemingly endless emails exchanged and phone calls before we were confident we had the right itinerary at the right price. Thanks to Byron for setting us straight and confirming.
    Visited November 2023
    Travelled as a couple
    Written 26 December 2023
  • Wayne J
    Spain3 contributions
    5.0 of 5 bubbles
    Great Family company leaves the corporates for dead!
    Excellent customer service on a Sunday and at short notice, very affordable price, car was spotless and ready to go, best of all was dealing with a local family owned business able to give advice and ideas on where to visit, route to take, what to see. Will definitely be back to see Kel and his team soon. Cannot praise highly enough!
    Visited April 2024
    Travelled as a couple
    Written 13 April 2024
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4.0
4.0 of 5 bubbles52 reviews
Excellent
33
Very good
8
Average
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Poor
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Terrible
7

Wayne J
Spain3 contributions
5.0 of 5 bubbles
Apr 2024 • Couples
Excellent customer service on a Sunday and at short notice, very affordable price, car was spotless and ready to go, best of all was dealing with a local family owned business able to give advice and ideas on where to visit, route to take, what to see.

Will definitely be back to see Kel and his team soon. Cannot praise highly enough!
Written 14 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Anthony O
Jimboomba, Australia37 contributions
5.0 of 5 bubbles
Feb 2024 • Couples
We flew into Wellington; a shuttle bus took us to the depot to collect the car ('23 Toyota Yaris, with 8K on the clock), & we dropped it back to the Auckland airport depot, before flying home.
We hired the car for 3x weeks (10th - 31st March '24); whilst in New Zealand, to catch up with family & friends.
This company is a breeze to deal with; & everything went smoothly.
The car was brilliant; we filled it twice, during the time that we had it; & once more, prior to returning it....super cheap to run.
We were 2x adults with 2x large suitcases; & 2x small suitcases.... plenty of room for us.
The company was very professional; & much cheaper than many of the others.
I would absolutely use Omega Car Rentals again.
Written 6 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Momelco
Denver, CO98 contributions
4.0 of 5 bubbles
Feb 2024 • Solo
Used Omega Rental Cars for the first time for a two week rental - picking up in Picton and returning to Blenheim.

PICKUP: The pick-up process was relatively easy and the staff that I interacted with were very friendly. The Omega location is offsite in comparison to all other rental car companies at Picton. Omega has a shuttle, which will pick you up after you call on arrival. The drive to the office is a very short distance. It could be walkable, but there was construction during my visit with the normal route blocked and a gravel road that would not have been kind to my suitcase. When you arrive, you're asked to call Omega to pick you up. While traveling, I do not have call data and I could not get Whatsapp to work so walked over to the visitor info center and they called Omega for me.

RETURN: Easy return process at Blenheim. To drop here, they charge an additional $35. The airport has designated spots for Omega cars, key drop for after hours, and it's a VERY short distance (steps) to the terminal / departure. I did not realize how small this airport was, but you do not need a lot of time. When returning the vehicle, no one was working so I put my keys in the drop box. My confirmation email requested that you leave a voicemail stating you've returned the vehicle. Again - did not have calling capabilities so could not leave a voicemail. Since I had extra time, I went back to the office after it's opening hours and no one was there. I asked a few of the folks working at Budget and Apex and they did think it was necessary to leave a voicemail. I do wish there would have been some sort of follow up communication to close the loop, but did not receive anything. It would have been nice to know - we received your keys, the full is as expected (full) and the condition is returned as picked up.

VEHICLE:
I chose the cheapest car I could find since prices were really high during my rental. It did have some dings on the exterior, which I don't mind, and all was marked on the contract. I ended up receiving a small Toyota hatchback. From my previous rental on the North Island, I missed having navigation, lane assist, and a trunk to hide personal belongings in the car although the back windows were tinted dark and I had no issues with theft.

Overall, it was a great car and smooth rental experience from Omega. I'd rent here again!
Written 14 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bruce M
Vancouver Island, Canada24 contributions
3.0 of 5 bubbles
Nov 2023 • Couples
We had a great road trip. We pick up our car in Auckland, drove up and down the North Island, took the Interislander from Wellington to Picton, eventually dropping the car at Christchurch Airport. We really appreciated having this option (most of car hires we found didn’t) and also a bit of a discount for the vehicle fare to Picton. What we didn’t appreciate was the seemingly endless emails exchanged and phone calls before we were confident we had the right itinerary at the right price. Thanks to Byron for setting us straight and confirming.
Written 26 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rosemary Dennis
Waikanae, New Zealand5 contributions
5.0 of 5 bubbles
Oct 2023 • Couples
My review was actually with Omega Rental Cars in Nelson, not Picton, but no options online for Nelson. Anyway, fantastic service, price and vehicle. Booked smallest vehicle and was expecting a much older vehicle but pleasantly surprised to receive a late model Toyota Corolla hatch. I've used a few non-mainstream rental car companies in the past in Nelson and would rate Omega as the best! Very reasonable, super friendly and nice cars!
Written 11 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lyn H
1 contribution
5.0 of 5 bubbles
Jul 2023 • Couples
Omega was excellent. No up front cost. No bond. Only $300 week with snow chains and they chucked in a gps. Ivan shuttle bus driver 10 out 10.
Written 31 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

CJLV
Sligo, Ireland333 contributions
5.0 of 5 bubbles
Jun 2023 • Family
We hired a car for a total of 7 weeks. Omega are one of the few car hire companies that allow you take the hire car on the ferry from North to South Island. A fantastic service from pick up at Auckland Airport to to drop off at the out of hours office. We had a very small issue with our 1st car and were promptly given a replacement. All dealings we had with Omega were answered promptly, staff were very welcoming and friendly. This is our 2nd time hiring from Omega and will do so on our return to New Zealand.
Written 20 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Voyager16109600387
1 contribution
5.0 of 5 bubbles
Jul 2023 • Family

I had a great experience with Queenstown Airport Omega cars. I had dropped my car off early and caught a shuttle to the airport but then I thought I had left something behind in the car so I tried to ring the Omega car depot and could not get through. It was only 4,30pm and I knew the depot was open till 5pm. The answer service for Omega cars was not putting me through. This was enormously frustrating as I then had to leave the airport with my bags etc and pay for a taxi to get back to the depot to ask them in person. When I got back there they were so apologetic and did not know why the answer service had kicked in and I hadn't been able to get through to them. They offered to reimburse me for the taxi, (they did this), they looked for the lost item ( it was not there but at least I could confirm that) AND the manager gave me a ride back to the airport. AND they were all so understanding, kind and sympathetic to the frustration of not being able to call to get the information I needed prior to the depot closing time. I would definitely use OMEGA again. I was already happy - they offered the best deal of all the bigger direct car hire agencies with full insurance cover and no dodgy small print.

Written 11 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dames57
Hobart, Australia18 contributions
5.0 of 5 bubbles
Jun 2023
We hired a Toyota Corolla Sedan from Omega Rentals near the Auckland Airport. My experience in dealing with them over the phone and in-person was good. The young fellow whom I dealt with at the Auckland Airport depot both on pick up and drop off was friendly and helpful: offering a ride to the airport after drop off and not being at all officious or draconian.

The car was in good condition and the daily unlimited kms hire fee very reasonable at less than $70 per day.

I would hire from Omega again.
Written 13 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sandra19
Sydney, Australia10 contributions
1.0 of 5 bubbles
Feb 2023
As a repeat customer, keen to support local companies we rebooked with Omega from Auckland CBD but never again. Sadly and completely beyond our control, my husband’s wallet was stolen on the first day of our trip which meant he only had an electronic version of his NSW driver’s licence. We did not forget or omit to bring a hard copy licence as we were aware of the requirement to do so but were placed in an unenviable position by the theft, which was reported to the police. The “policies” at Omega do not prove any solution for this situation except an inflexible ‘no hire’ as we did not have a 'plastic' licence.

Added to that was the extreme lack of rental cars available generally in NZ and specifically after Hurricane Georgia. The police (who were more than sympathetic to our plight) informed us that a NSW electronic licence would have provided exactly the same information should we be stopped as a hard copy licence but this was again, deemed irrelevant at Omega as not within their “policies”.

Exacerbating a more than traumatic situation was the fact that all major (global) providers would have accepted our electronic licence eg Avis/Budget as would Go (a local provider) but this is not the case at Omega. We know this, as we contacted all of them and ascertained that they would have assisted us had they any available stock.

During this unfortunate phase, the depot manager answered a call from the Auckland city office staff and spoke to my husband on one occasion but as “he’s not paid to work weekends”, notwithstanding the turmoil post floods and as “he did not have a company issued mobile and wouldn’t use his personal device”, he was unwilling to discuss any work arounds and became uncontactable. Hard to believe on such a busy weekend, there was no one from Omega in a management position on call or available to problem solve. Nor was anyone able to retrieve our previous booking to validate our licence details.

We were left to source a flight home (on day 2 of the trip!) or to find another car hire company when there was no stock available anywhere that weekend. Ultimately we managed to source a car 2 days later where our electronic licence was accepted but at 4 times the cost given the urgent hire and lack of availability. This also involved forfeiting pre paid accommodation and paying for additional nights in Auckland while waiting for a car to become available. All in all an expensive and disappointing experience.

Sadly I had a concurrent booking at Budget that I cancelled just prior to arrival in favour of using a local supplier. If retained, none of this would have occurred as they would have accepted an electronic licence.

We appreciate entirely that there are company policies and ‘rules’ but we were in exceptional circumstances, not of our own making. Our situation was managed with a complete lack of customer service and certainly no empathy nor concern for the various hotel bookings we had pre paid but were unable to access without a car and the fact that this situation could have ended the entire trip on Day 2.

I strongly encourage Omega to recheck the electronic licence requirements that are now routinely managed by other competitor providers in their current policies.

Having done the right thing and contacted Omega for a resolution prior to this post, I was referred to the same manager (!?) who was unwilling to take our calls at the time. I was offered a 20% discount on our next hire which is never going to happen as I will only book global providers in NZ in future as they move with the times and can problem solve to manage indivdual circumstances.

This incident left such a strong negative impression that it will be a long time before we can contemplate a NZ driving holiday… what a pity for the local economy!
Written 4 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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