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Fire & Ice - Gemstone Jewellery Specialists

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6 Church Street, Akaroa 7520, New Zealand
+64 3-304 7804
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Review Highlights
Helpful and prompt online service

I was looking for some aquamarine earrings online to match a pendant I had purchased from Fire and... read more

Reviewed 7 March 2018
beverleyjeanellis
,
Auckland Central, New Zealand
Excellent service in shop and online order

We visited the shop on our holiday trip in November 2017. The service in the shop was already good... read more

Reviewed 10 February 2018
Karin0174
,
Maienfeld, Switzerland
Read all 84 reviews
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Overview
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We specialise in handcrafted gold & silver gemstone jewellery featuring natural gemstones and pearls. We also carry a large selection of New Zealand Blue Paua Pearls displaying brilliant colours and unique designs. For the gemstone collector we have gemstones, crystals and minerals from around the world. Our onsite Aromatherapist manages our range of pure essential oils, creating exclusive essential oil blends and massage oils. If you're unable to visit us, you can shop online - we offer free freight worldwide for orders over $50 - or we welcome your visit to our shop when in beautiful Akaroa.
  • Excellent84%
  • Very good11%
  • Average4%
  • Poor1%
  • Terrible0%
Travellers talk about
Open Now
Hours
Hours Today: 10:00 AM - 4:30 PM
Suggested Duration: < 1 hour
LOCATION
6 Church Street, Akaroa 7520, New Zealand
CONTACT
Website
+64 3-304 7804
Write a ReviewReviews (84)
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"essential oils"
in 5 reviews
"lovely jewellery"
in 3 reviews
"online service"
in 2 reviews
"pearl earrings"
in 2 reviews
"jewellery shop"
in 2 reviews
"special gift"
in 2 reviews
"buy something"
in 2 reviews
"visiting akaroa"
in 4 reviews
"thank you so much"
in 2 reviews
"cruise ship"
in 4 reviews
"new zealand"
in 5 reviews
"gemstones"
in 12 reviews
"purchase"
in 26 reviews
"amethyst"
in 3 reviews
"crystals"
in 3 reviews
"browse"
in 4 reviews
"purchasing"
in 3 reviews
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1 - 10 of 82 reviews

Reviewed 7 March 2018

I was looking for some aquamarine earrings online to match a pendant I had purchased from Fire and Ice previously. The only ones I could find were set in gold and I required silver. I emailed them with my request and within half an hour...More

Thank beverleyjeanellis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther_Manger, Manager at Fire & Ice - Gemstone Jewellery Specialists, responded to this reviewResponded 9 March 2018

It was my pleasure to make these earring for you in Sterling Silver as required. Please don't hesitate to let us know if we can be of service to you in the future.

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Reviewed 10 February 2018

We visited the shop on our holiday trip in November 2017. The service in the shop was already good and I bought some Paua Shell silver jewellery (chain and earings). It was a nice souvenir for me and I got lots of compliments. Then I...More

Thank Karin0174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther_Manger, Manager at Fire & Ice - Gemstone Jewellery Specialists, responded to this reviewResponded 12 February 2018

Hi - Im so glad we were able to help replace your earrings - Its always such a shame when you lose just one, at least now you will have a spare should this happen again, hopefully not though. Thank you for taking the time...More

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Reviewed 3 February 2018

There are other places to purchase essential oils but not often with so much confidence in the knowledge and helpfulness of Margy, the in-house aromatherapist. I bought Margy's 'Recharge" blend of EOs to take to the office on a hot day. Every single person entering...More

Thank BMWreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esta101, Owner at Fire & Ice - Gemstone Jewellery Specialists, responded to this reviewResponded 5 February 2018

Hi there - I remember serving you when you visited our shop - you were preparing for the heat-wave days of summer. I'm so pleased the Recharge Essential Oil Blend worked out for you and your colleagues. It certainly is a testiment to the powerful...More

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Reviewed 26 January 2018

I didn't purchase anything from this extraordinary shop ~ but I highly recommend you visit there (and buy something if you like...) The service and assistance is outstanding. They are not 'pushy' and are very happy to explain about the stunning stones they have in...More

Thank Judy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dai m, Owner at Fire & Ice - Gemstone Jewellery Specialists, responded to this reviewResponded 29 January 2018

Thank you for taking the time to post a review - We really appreciate your feedback and Im so pleased that you enjoyed your time in our shop. Gemstone are an intriguing field and there's always something new to discover, so we certainly encourage our...More

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Reviewed 15 December 2017

I needed to find a replacement hand made natural stone piece of jewelry which got lost and was having no luck until I found you. One of the pendents you make was so close it could have been a copy. Would my luck continue right...More

Thank Redhillroamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dai m, Owner at Fire & Ice - Gemstone Jewellery Specialists, responded to this reviewResponded 17 December 2017

Thanks for your kind review. We pride ourselves on the quality of our products and prompt service. Every item on our web site is ready for immediate dispatch. Happy holidays from the team at Fire and Ice.

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Reviewed 20 November 2017 via mobile

We took overseas cousins to visit. They both bought beautiful earrings but one buyer wanted studs not hooks. Problem solved in minutes no charge. When I got home I sent my earrings that I bought there 5 years ago and had them converted to studs...More

Thank illboll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dai m, Owner at Fire & Ice - Gemstone Jewellery Specialists, responded to this reviewResponded 23 November 2017

Customer service is our thing! We are happy to interchange our earrings between hooks, clip on's and studs. Thank you for your kind words Anne, It was our pleasure, we look forward to being of service to you in the future.

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Reviewed 2 November 2017

The staff were friendly and helpful and when purchasing on line at a later date the items arrived on time for my mothers birthday. I would certainly buy and order from this company again and again

Thank Heather C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margy M, Owner at Fire & Ice - Gemstone Jewellery Specialists, responded to this reviewResponded 5 February 2018

Thanks for your review Heather - we look forward to being of service to you again in the future.

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Reviewed 27 October 2017

I have been in love with all the products these wonderfully warm and creative people produce since I walked through the door 9 years ago. They have the most spectacular range of gemstone jewellery and their perfumed oils are heavenly!!!! My favourite is their signature...More

Thank Kirsty D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dai m, Owner at Fire & Ice - Gemstone Jewellery Specialists, responded to this reviewResponded 3 November 2017

Thank you so much for your lovely review Kirsty. We are excited to have customers like yourself that love our products and we always aim to create a beautiful shopping experience, whether that's in-store or on-line. Our pure essential oils are indeed heavenly and the...More

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Reviewed 24 October 2017 via mobile

Such a great shop - had to go back the next day as I couldn’t choose! Beautifully made individual pieces and friendly helpful staff.

Thank Maby18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2017

I recently ordered a pair of Cuff Links for my husband online - there was a slight flaw in one of the cuff links so Fire and Ice had them buffed and resent in record speed. Thank you so much for the amazing service and...More

Thank 500bronnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dai m, Manager at Fire & Ice - Gemstone Jewellery Specialists, responded to this reviewResponded 12 October 2017

Always happy to help - I hope your hubby wears them often. Look forward to being of service to you in the future.

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