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Review Highlights
I won’t be going back

I was bought a package but was given one of the wrong treatments so I had to go back. A half an... read more

Reviewed 19 June 2018
Kimmyross
,
Sydney, Australia
via mobile
Online 2 hour summer package

Not happy with the treatment I have just had. Inexperienced therapist, 2 hour package turned into 1... read more

Reviewed 15 January 2018
RobynT826
,
Sydney, Australia
via mobile
Read all 14 reviews
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Traveller Overview
  • Excellent28%
  • Very good0%
  • Average0%
  • Poor21%
  • Terrible51%
18 Jun 2018
“I won’t be going back”
14 Jan 2018
“Online 2 hour summer package”
About
Suggested duration: < 1 hour
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Contact
91 Archer St | Chatswood Chase, Level 1 Shop 10, Chatswood, Willoughby, New South Wales 2067, Australia
Website
+61 2 9411 3444
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Reviews (14)
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1 - 10 of 14 reviews
Reviewed 19 June 2018 via mobile

I was bought a package but was given one of the wrong treatments so I had to go back. A half an hour massage turned into 20 minutes because the therapist was so busy giving the hard sell to another client so she started late....More

2  Thank Kimmyross
Reviewed 15 January 2018 via mobile

Not happy with the treatment I have just had. Inexperienced therapist, 2 hour package turned into 1 and a half hours. Nothing was explained about the options or treatments applied. Will not be back!!

1  Thank RobynT826
Reviewed 22 December 2017

Felt like the therapist was doing it for the first time, clumsy method wax in my hair, arms sticking to the sheet, seemed either to scared or just does not like her work.

Thank Shailja T
Reviewed 25 September 2017

I regularly have facials to treat myself, but last week was my first time at Urban Spa Chatswood. The customer service was amazing and the spa was lovely and clean. My therapist asked me lots of questions about my skins and gave recommendations on how...More

Thank ashleethompsonjames
Reviewed 8 August 2017

Felt like I couldn't relax while using my christmas present gift card. The whole procedure seemed to be based around trying to up-sell me to have treatments done that would cost extra even though I was there as a gift and trying to sell their...More

1  Thank Lisa v
Reviewed 8 August 2017

I had a gift voucher and was looking forward for my massage. The greeting was very unpleasant. The sheets on the bed were not clean. Girl who did the massage didn't apply the pressure at all. It was like that she was just rubbing oil...More

1  Thank Preeti1101
Reviewed 5 May 2017 via mobile

I only went to Urban Spa because I had a gift voucher for a treatment package. When I arrived I was left waiting for 15 minutes before been given a 20 minute sales pitch about their products- it was so pushy to the point that...More

5  Thank SydneyGal93
Reviewed 29 March 2017

I decided to give Urban Spa Chatswood a second chance after i found out that it had been taken over by new owners. I had a fantastic experience, the staff were friendly and professional. I had a facial and the Ultimate Body Treatment and can...More

2  Thank Morgan G
Reviewed 29 March 2017

I went for an eyebrow tint/wax and lip wax and was so in love with how my brows turned out! New management have done an amazing job. Will definitely be coming back!

Thank tlou93
Reviewed 29 March 2017 via mobile

Things at Urban Spa Chatswood have changed immensely since the new management have taken over! They're very professional and friendly. Best facial I've ever had - definitely recommend.

1  Thank Samkav14
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Questions & Answers
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SueSinge
18 April 2017|
Answer
Response from Kimmyross | Reviewed this property |
They are still there.
0
Votes
Deborah K
7 April 2017|
Answer
Response from Kimmyross | Reviewed this property |
Still there in June 2018.
0
Votes