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I was bought a package but was given one of the wrong treatments so I had to go back. A half an hour massage turned into 20 minutes because the therapist was so busy giving the hard sell to another client so she started late....More
I regularly have facials to treat myself, but last week was my first time at Urban Spa Chatswood. The customer service was amazing and the spa was lovely and clean. My therapist asked me lots of questions about my skins and gave recommendations on how...More
Felt like I couldn't relax while using my christmas present gift card. The whole procedure seemed to be based around trying to up-sell me to have treatments done that would cost extra even though I was there as a gift and trying to sell their...More
I had a gift voucher and was looking forward for my massage. The greeting was very unpleasant. The sheets on the bed were not clean. Girl who did the massage didn't apply the pressure at all. It was like that she was just rubbing oil...More
I only went to Urban Spa because I had a gift voucher for a treatment package. When I arrived I was left waiting for 15 minutes before been given a 20 minute sales pitch about their products- it was so pushy to the point that...More
I decided to give Urban Spa Chatswood a second chance after i found out that it had been taken over by new owners. I had a fantastic experience, the staff were friendly and professional. I had a facial and the Ultimate Body Treatment and can...More