West Coast Cycle and Tours
West Coast Cycle and Tours
West Coast Cycle and Tours
5
8:30 AM - 7:00 PM
Monday
9:00 AM - 6:30 PM
Tuesday
9:30 AM - 6:30 PM
Wednesday
9:00 AM - 6:30 PM
Thursday
9:00 AM - 6:30 PM
Friday
9:00 AM - 6:30 PM
Saturday
8:30 AM - 7:00 PM
Sunday
8:30 AM - 7:00 PM
About
We are a West Coast family business. We offer cycle tours, shuttles , bag transfers, creating bespoke tours for your budget and time constraints. Customer service is our top priority. We will try our utmost to meet your requests. The West Coast Wilderness Trail is "Our Back Yard" come play with us.
Duration: 1-2 hours
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5.0
65 reviews
Excellent
64
Very good
0
Average
0
Poor
1
Terrible
0
Kevin M
Wellington, New Zealand18 contributions
Nov 2023 • Friends
Our group of three friends from Wellington experienced outstanding service and support from Donna, Steve and Alex at WCCT.
WCCT organised all accommodation, provided e-mountain bikes for our four day ride, arranged airport pick-up and drop-off, and all bag transfers. The added bonuses were the suggestion we borrow their car and visit the spectacular Hokitika Gorge on a free afternoon (we did - well worth the effort), and the provision of clean towels and a shower at the end of our ride, before being taken back to the airport.
Nothing was any trouble for the team at WCCT, and we thoroughly enjoyed our tour. If you are planning to ride the West Coast Wilderness Trail contact Donna and Steve at WCCT: they will not let you down.
WCCT organised all accommodation, provided e-mountain bikes for our four day ride, arranged airport pick-up and drop-off, and all bag transfers. The added bonuses were the suggestion we borrow their car and visit the spectacular Hokitika Gorge on a free afternoon (we did - well worth the effort), and the provision of clean towels and a shower at the end of our ride, before being taken back to the airport.
Nothing was any trouble for the team at WCCT, and we thoroughly enjoyed our tour. If you are planning to ride the West Coast Wilderness Trail contact Donna and Steve at WCCT: they will not let you down.
Written 15 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
peterrM6374WL
Auckland Central, New Zealand200 contributions
Jul 2023
Donna and Scott set me up with a mountain bike and panniers for my west coast wilderness trail experience in early July. They actually drove all the way up from Hokitika to meet me at the Grey mouth train station and dropped me off at a dinky seaside motel on the trail itself.
Beautiful forest cycling into Kumara and when the rear wheel bearing collapsed under my enormous weight they drove back out to Kumera and up graded me to a very smart e bike with a borsch front mounted engine at no extra cost.
The e bike did about 50% of the work on the "Eco" setting and left me fresh for the final leg into Ross which had a unique tree top walk on the way.
Beautiful forest cycling into Kumara and when the rear wheel bearing collapsed under my enormous weight they drove back out to Kumera and up graded me to a very smart e bike with a borsch front mounted engine at no extra cost.
The e bike did about 50% of the work on the "Eco" setting and left me fresh for the final leg into Ross which had a unique tree top walk on the way.
Written 8 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Craig T
1 contribution
Apr 2023
We had an awesome Easter weekend riding the Wilderness Trail. Donna and Scott were great, flexible and so friendly they made the logistics easy and worry free.
Highly recommend Donna and Scott of West Coast Cycle and Tours.
Craig & Jane
Highly recommend Donna and Scott of West Coast Cycle and Tours.
Craig & Jane
Written 9 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OzziePete
Mornington, Australia76 contributions
Feb 2023
Our planned cycle trip in Hawkes Bay was derailed by Cyclone Gabrielle just days before our flight to New Zealand. We reached out to West Coast Cycle and Tours to see if they could help us with a tour on the West Coast Wilderness trail. Donna could not have been more helpful. She assured us she could put something together at short notice and we were very grateful to her given the challenges for us in changing our holiday plans at such late notice. The scenery and varied bike trails made for a most enjoyable trip, but it was the personalised support and advice from Hokitika locals Donna, Scott, and daughter Alex, that made this trip even more memorable. Highly recommended
Written 1 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diana
Wellington, New Zealand1 contribution
Feb 2023 • Couples
Wonderful company to deal with. Donna organised the trip speedily and well. We had a great adventure and nothing was too much trouble. Pick ups and drop offs all worked well and were timely. Scott and Donna have created a wonderful service to people visiting the area. Nothing was too much trouble and their local knowledge was invaluable. A delight to deal with
Written 6 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alister
Auckland, New Zealand2 contributions
Jan 2023
Cannot speak highly enough of Donna and Scott and their whole team. SUpoer well organized, and prepared to go well beyond waht we expected in their levels of service. And all done with a smile and that famous West Coast hospitality!
Written 22 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tom p
Rotorua, New Zealand15 contributions
Dec 2022
Although our trip along West Coast Cycleway came off without a problem, our booking with West Coast Cycle Tours did not go well. I recognise now that the trip itinerary they initially offered was so different from what we were looking for that we should have just looked elsewhere. Their itinerary included shuttles to or from Hokitika every day of the tour, which, for us, tends to break up some of the magic of cycle touring. We are used to self-guided trips where we stay at each destination, get a feel for the place and maybe get a shuttle back to our car at the end. In the end, they booked 3 of the 5 nights of the tour with them, as well as a shuttle back to our car after the last night, all for $920. We booked the other two nights ourselves.
My principal complaint with WCCT was that they provided very little documentation for the trip, even after it was requested. I asked for an itinerary and got only a listing where we were staying. We had no idea what meals were included or what type of accommodation was provided (i.e., room or cabin). I also didn’t have anything to show the hotel what had actually been booked there, in case there was a mix-up. I finally got the requested receipt when we arrived in Hokitika, on the second day of the trip. It was a handwritten on A6 note paper, again without details of room or meals. I also got a requested confirmation for the final hotel at Kumara, but again without an indication of room type or meals provided.
We ended up needing to cancel the final shuttle back to our car because we found no one would be there in the morning to give us our keys, which we had left with the car. I arranged to pick up our car the afternoon before and called WCCT the morning before our arranged shuttle pickup time to cancel.
Upon requesting a refund for the $300 transfer fee, we got the terse reply, “If you could please read our terms and conditions on our website. regards refunds.” Of course, there are no terms and conditions on their website – who puts them there? Without a contract, they are meaningless anyway. We just expected that we would be treated fairly, as we usually are. It looks like a refund is not forthcoming.
Of course, they may not be able to pay us the refund. These past few years have been hard on tourism businesses. With this in mind, perhaps we should consider the lack of refund as simply a donation to their business. After all, it wouldn’t do NZ Inc. any good to have tour businesses going under and visitors being left out of pocket or unable to recover their deposits.
My principal complaint with WCCT was that they provided very little documentation for the trip, even after it was requested. I asked for an itinerary and got only a listing where we were staying. We had no idea what meals were included or what type of accommodation was provided (i.e., room or cabin). I also didn’t have anything to show the hotel what had actually been booked there, in case there was a mix-up. I finally got the requested receipt when we arrived in Hokitika, on the second day of the trip. It was a handwritten on A6 note paper, again without details of room or meals. I also got a requested confirmation for the final hotel at Kumara, but again without an indication of room type or meals provided.
We ended up needing to cancel the final shuttle back to our car because we found no one would be there in the morning to give us our keys, which we had left with the car. I arranged to pick up our car the afternoon before and called WCCT the morning before our arranged shuttle pickup time to cancel.
Upon requesting a refund for the $300 transfer fee, we got the terse reply, “If you could please read our terms and conditions on our website. regards refunds.” Of course, there are no terms and conditions on their website – who puts them there? Without a contract, they are meaningless anyway. We just expected that we would be treated fairly, as we usually are. It looks like a refund is not forthcoming.
Of course, they may not be able to pay us the refund. These past few years have been hard on tourism businesses. With this in mind, perhaps we should consider the lack of refund as simply a donation to their business. After all, it wouldn’t do NZ Inc. any good to have tour businesses going under and visitors being left out of pocket or unable to recover their deposits.
Written 22 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David J
Papamoa, New Zealand25 contributions
Dec 2022 • Solo
Great service, helpful, friendly, knowledgeable, always willing to share their, make suggestions, be honest about cycling sections
Written 11 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Isabella055
Napier, New Zealand8 contributions
Dec 2022
Donna and Scott are amazing tour operators. Their local knowledge, advice and expertise is excellent. Scott took great care of our ebikes on the shuttle and went the extra mile for us
Written 8 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graham
Masterton, New Zealand1 contribution
May 2022 • Couples
West Coast Cycle and Tours would be the best in the business. Scott and Donna are so accommodating. Nothing is a problem and they go out of their way to ensure everything is perfect.
We really enjoyed our time with you and the accommodation was excellent.
Thanks for a fantastic week
We really enjoyed our time with you and the accommodation was excellent.
Thanks for a fantastic week
Written 6 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Had a brilliant time biking around Hokitika, can’t beat it on a sunny day!!! Great advice from the team made this activity very enjoyable, providing excellent ideas regarding the sights to see around the town.
West Coast Cycle & Tours
Hokitika, New Zealand30 contributions
Hey think this is suppose to be a review not a question. Thankyou anyway
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Claim your listingWEST COAST CYCLE AND TOURS: All You Need to Know BEFORE You Go (with Photos)
Frequently Asked Questions about West Coast Cycle and Tours
- West Coast Cycle and Tours is open:
- Mon - Mon 9:00 AM - 6:30 PM
- Tue - Tue 9:30 AM - 6:30 PM
- Wed - Fri 9:00 AM - 6:30 PM
- Sat - Sun 8:30 AM - 7:00 PM
- Hotels near West Coast Cycle and Tours:
- (0.12 km) Bella Vista Motel Hokitika
- (0.12 km) Jade Court Motor Lodge
- (0.19 km) The Greys Bed & Breakfast
- (0.46 km) Stopforths Motel
- (0.47 km) Teichelmann's Bed & Breakfast
- Restaurants near West Coast Cycle and Tours:
- (0.25 km) Quayside Restaurant - Hokitika Club
- (0.20 km) Challenge
- (0.46 km) The Hokitika Sandwich Company
- (0.29 km) Clocktower Cafe Hokitika
- (0.38 km) Stumpers Bar and Cafe