Greymouth i-SITE Visitor Information Centre

Greymouth i-SITE Visitor Information Centre: Hours, Address, Greymouth i-SITE Visitor Information Centre Reviews: 4.5/5

Greymouth i-SITE Visitor Information Centre

Greymouth i-SITE Visitor Information Centre
4.5
10:00 AM - 4:00 PM
Monday
10:00 AM - 4:00 PM
Tuesday
10:00 AM - 4:00 PM
Wednesday
10:00 AM - 4:00 PM
Thursday
10:00 AM - 4:00 PM
Friday
10:00 AM - 4:00 PM
Saturday
10:00 AM - 4:00 PM
Sunday
10:00 AM - 4:00 PM
About
The team at Greymouth i-SITE can help with all your visitor information like accommodation, activity and travel advice and offer a FREE booking service, maps and tourist information for your holiday on the West Coast, South Island and New Zealand. We can also assist you with baggage storage, freight service, internet access, refreshments and we stock a great range of West Coast and New Zealand souvenirs and gifts in our Station Gift Shop. Why Book With Us? •We offer FREE visitor information & reservation services •Our friendly and helpful team are genuine 'Coasters' with local 'insider knowledge' •We can take care of ALL your West Coast activities, tours, accommodation & transport requirements. •We are the leading Information Centre on the West Coast operating for over 30 years •Authorized Tranz Scenic / Kiwi Rail booking agents selling tickets for the Tranz Alpine Train, Coastal Pacific Train and the Overlander Train •Booking agents for Intercity Coaches, Atomic Shuttles, West Coast Shuttles, Naked Bus, InterIslander and Bluebridge Ferry •Centrally located in the historic Greymouth Railway Station, home of the famous Tranz Alpine Train and all leading car rental companies •We are the local DOC agent and can help with information on walks, overnight tramps and bookings huts throughout the South Island •We can help with travel planning and bookings throughout New Zealand Contact the local experts today to help with your holiday plans.
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4.5
88 reviews
Excellent
43
Very good
33
Average
6
Poor
4
Terrible
2

cfma2000
Melbourne, Australia124 contributions
A Weeks Holiday on the West Coast Booked for Us
Jun 2021
Staff at Greymouth I Site booked our week-long trip down the West Coast to Queenstown for us. We were provided with comfortable well-equipped places to stay and an amazing tour in Okarito wetlands. Staff went out of their way to make sure bookings met our needs. Including when we added another person midway through the booking! Very impressed and would do this again instead of trying to do it all ourselves. The added advantage was that everything was paid for ahead of time so we did not have to worry about payment along the way.
Written 24 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Brent Mills
Christchurch, New Zealand3 contributions
Was made to feel like a nuisance
Jul 2020
Train trip was good. Bad experience with the booking company though. I purchased a return trip voucher through Groupon. 2 weeks before the journey, I was called by the Greymouth I-Site to confirm the trip. I travelled to Greymouth on Saturday. I turned up at the I-Site on Sunday for the return trip. When I went to check in, the person working didn't even look at me and just said "there's no train today". I went on to explain that I-site had made the booking. I asked what they were going to do about it and the person stuck their head out the door, pointed to the road, and said "a coach will arrive soon". unbelievable.!? My partner and I then hired a car at our own expense (The Avis site was incredibly helpful and understanding). When i went to follow the situation up, i was offered a measly discount that didn't even meet what the single leg of the journey was worth. When trying to talk through the compensation and understand how the I-Site believed this to be fair, I was replied to with smoke and mirrors and no answers to the specific questions i was asking. They had the audacity to suggest taking the event to the small claims court - as if that would happen with me living on the opposite coast... Eventually, the I-Site (I was speaking with the director at this point) just stopped responding to me and the questions i was asking. It was made clear through e-mail with evidence that they had not looked after the customer properly. Even so, they were unwilling to do the right thing and rectify the situation. Be careful making your booking - As a paying customer, I was made to feel like a nuisance. Happy to share the e-mail train should anyone want the evidence.
Written 21 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Julie
1 contribution
Great Tour
Oct 2020
We spent a wonderful day with Bob who showed us some great spots on the west coast, including the Tree Top walk, Hokitika Gorge, Punakaiki rocks, Truman Track and beach. He kept us informed and entertained with a commentary based on his life time on the coast. Thanks for a great day Bob.
Written 3 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

fieryred33
Taupo, New Zealand69 contributions
Great working with I-site!
Sep 2020
Kelly is wonderful!
After purchasing a Grab One deal I worked with Kelly to.book our trip to Lake Brunner . All was well until the train got cancelled due to Covid and the fun began!
Kelly was very accommodating and ensured that we had shuttles to get us to and from the lake, along with sorting out the tours for us, one of which we had to cancel due to returning earlier that expected.
She arranged a credit at the hotel for us to spend on dinner which was great.
We can't thank you enough for making our 37th wedding anniversary special.
Written 20 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

LeonKiwi
Christchurch, New Zealand141 contributions
Great staff!
Jul 2020
The staff here were so friendly and helpful you couldn't ask for more.
Has everything you need for a great start to your West Coast adventure!
Written 14 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Bob H
Mississauga, Canada17,214 contributions
Greymouth i-SITE Visitor Information Centre, greymouth
Mar 2020
My wife and I were on our way to Franz Joseph and stopped here. As usual this location offered all the information you may need about the surrounding area. great information available.
Written 10 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Sachin K
Plainview, NY5,818 contributions
Helpful
Dec 2018 • Solo
The staff at this visitor center is extremely helpful. Certainly worth visiting to get some tips on activities of the local region.
Written 30 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Christine S
Taupo, New Zealand70 contributions
Great place to see the Trans Alpine train
Nov 2019
Lovely helpful staff. Some great souveniers. Just nice to walk out the door and onto the platform and watch the train arrive/leave.
Written 22 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

getdihere
Kerikeri, New Zealand607 contributions
Helpful
Nov 2019 • Friends
Jumped off the bus after our journey on the trans alpine was half interrupted so the place was very busy. One stop shop, info, gifts, train station and rental car place. Greymouth just sells you tours (at great expense) or you hire a car (that can cost too). No local transport.
Written 14 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Robert S
Coquitlam, Canada789 contributions
Great help
Oct 2019
The people at this location were great with advice for the area and got us some tickets. The gift shop was great as well and we got a few things. Very friendly group.
Written 30 October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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