Whanganui i-SITE Visitor Information Centre

Whanganui i-SITE Visitor Information Centre: Hours, Address, Whanganui i-SITE Visitor Information Centre Reviews: 4.5/5

Whanganui i-SITE Visitor Information Centre

Whanganui i-SITE Visitor Information Centre
4.5
9:00 AM - 4:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 4:00 PM
Sunday
9:00 AM - 4:00 PM
About
The Whanganui i-SITE Visitor Centre is your 'one stop travel shop' for tours, activities and accommodation in Whanganui and throughout New Zealand. Our friendly staff delight in welcoming visitors and locals to the heart of the city's historic old town. Visit the local experts for free, impartial and comprehensive travel advice, information, maps, brochures and bookings.
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Popular mentions

4.5
176 reviews
Excellent
119
Very good
42
Average
8
Poor
3
Terrible
4

justajafa
Auckland47 contributions
Good service and knowledge
Mar 2021
Lovely visitor centre with the staff having great knowedge of the area. Very helpful. Beaut cafe attached too.

Written 25 March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Kia Ora Justajafa. Thank you for your review, and we would love to see you again sometime in Whanganui. Take care, ngā mihi.
Written 29 March 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dilance E
Hamilton, New Zealand39 contributions
Service with a SMILE
Feb 2021
We booked a trip from Wanganui to Christchurch with "Kevin", a staff member at the i-Site. He was great. The first stage was a bus ride on the Intercity Bus from Wanganui to Wellington.
We were down at the bus stop when the driver "Paul" from InterCity Buses came along to tell us the scheduled bus trip was cancelled; as there was a large crash on the Ratana hill and the bus could not get through. The bus trip was now out of the question so we went back to "Kevin", who arranged our refund without question, which was great.
The driver "Paul" was also great as he dropped us off at home. Great service all around.
Written 11 February 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Kia Ora Dilance, thank you for your review. I'm sure it must have been upsetting that your trip was unexpectedly cancelled/delayed, but it's great to hear that Kevin and Paul (the operator) assisted you where possible. It sounds like that made the bad news a little easier to bear, and that's what we are all about. Hopefully Kevin and the i-SITE crew can assist you again with travel plans in the future. Nga mihi.
Written 2 March 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

roaming_kiwi58
Christchurch, New Zealand2,650 contributions
Good i-site
Jan 2021
We were passing through Whanganui, on our way from Wellington to New Plymouth. We stopped in Whanganui for a break from driving and to see whether there is much of interest to justify a longer visit. So we headed to the i-site to get ideas for a future visit. It is quite a large i-site and we found a good array of brochures to browse. No staff approached us and we did not look for any help, as we were just on the hunt for ideas at this stage. We found enough of interest to make us want to come back and stay in Whanganui for 2 or 3 nights. We will be back, hopefully in the not too distant future, given we cannot travel overseas presently!
Written 31 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Kia Ora roaming_kiwi58, thanks for your review. We certainly do have a lot to offer in Whanganui, and we hope to see you again soon. Please feel free to contact us in advance of a visit, with any questions you might have or if you need help booking. Ngā mihi nui.
Written 8 February 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

RocheMaree
Hawera, New Zealand536 contributions
No Service...So We Self Serviced
Jan 2021
Walked the lines of pamphlets, collected what took our interest. Walked to the front counter to get a map of the city...only then did the two staff stop their conversation to see if they could help us. To late, we had been there ten mins and had helped ourselves.

I know we are only domestic tourists...but we are still tourists...

We had a wonderful time in Whanganui for three days. It is a beautiful city and we will be back.
Written 21 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi RocheMaree, thank you for taking the time to do a review. It is disappointing to hear that you are not satisfied with the level of customer service you received, so please accept my apologies on behalf of Whanganui i-SITE Visitors Centre. I can't tell from your review when you visited, but we have taken on a new trainee staff member recently (just prior to, and therefore during the Christmas rush) which requires a lot of assistance and talking behind the counter to get her up to speed - whenever we can in between customers. Unfortunately this may have contributed to the perception that we were ignoring you - if indeed this is what happened during your visit. I certainly hope we can make it up to you on your next visit to Whanganui. Ngā mihi nui
Written 26 January 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Myrddin
Levin, New Zealand576 contributions
worth visitng if you never been
Jan 2021
as I-sites go this one is slighly better than most. The staff were helpful and there's the usual i-site stuff. What makes this one worthwhile was the diorama of the Whanganui river. Really good.
Written 16 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you Merlin for taking the time to do a review. I would appreciate some more information as to why we received a 3 star rating if we are "slightly better than most" and "worthwhile". Please contact me directly on info@whanganui.govt.nz if you would rather respond privately. Ngā mihi nui
Written 26 January 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

michael w
Cairns, Australia28 contributions
excellent I-site
Nov 2020
Any visitor to Wanganui should call in here. Friendly professsional staff; great knowledge of the beautiful city of Wanganui.
Written 21 November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Kia Ora Michael, thank you for your review. We think our home is a beautiful city, but it's always good to hear when someone else says so too! :)
Written 30 November 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

AllanJGJ
Wellington, New Zealand3,303 contributions
Super helpful staff
Oct 2020
These kind of information offices tend to be much of a muchness, with loads of brochures and the ability book tours and the like. The defining difference between a good one and an indifferent one is the helpfulness of the staff - and we were happily impressed by the staff here. The were friendly, answered all of our questions, marked up an excellent map for us to use, and even googled a few opening hours and the like for us. Excellent.
Written 28 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Kia Ora AllanJGJ. Thank you for your review, and my apologies for the late response - it seems we did not get notification of your review. Despite that, we are so pleased you had a great experience with our team, and hope to see you again sometime. Ngā mihi nui
Written 30 November 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

R Douglas
Christchurch, New Zealand10 contributions
Superb staff, excellent pamphlets loads of ideas!
Aug 2020
What wonderful staff . So helpful and obliging. They gave us heaps of hints and ideas. Nothing was too much trouble. Highly recommend!
Written 5 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Kia Ora Moopoli. Thank you for your review, and we are very happy that you enjoyed your experience with us! Please call in and see us again next time you visit Whanganui. Ngā mihi
Written 4 October 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

PETER S
Sydney, Australia88 contributions
Whanganui Visitor Centre
Feb 2020
Great staff member booked our Paddle Steamer Cruise for the next day. We visited the cafe next door before our cruise.
Written 8 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Kia Ora Peter. Thank you for your review, and we are pleased you enjoyed our city and its attractions. Hopefully we wil see you again in our Visitors Centre sometime soon. Nga mihi.
Written 15 April 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Bev
Katikati, New Zealand125 contributions
helpful staff
Feb 2020
Needed some information about parking and the staff were excellent. Easy to find and close to the river and town.
Written 1 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Kia Ora Bev. Thanks for your review and rating, and we hope to see you again sometime soon. Kind regards,
Written 15 April 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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