Jolly Bikes
Jolly Bikes
4.5
Bike ToursEquipment HireDay Trips
9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 2:00 PM
About
Locally owned in the Heart of the Coromandel, Thames. We love sharing the beautiful Hauraki Rail Trail, we offer many services. -Workshop - Retail shop - Tour Services - Hire Bikes Book or drop in and check it out. We want to energise people with our passion for cycling through quality products, superior customer service and unique opportunities.
Thames, New Zealand

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Jolly Bikes
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Travellers talk about
(4 reviews)
(7 reviews)
(2 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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4.5
4.5 of 5 bubbles39 reviews
Excellent
32
Very good
4
Average
2
Poor
0
Terrible
1

JAM
4 contributions
5.0 of 5 bubbles
Jan 2024 • Friends
Thoroughly enjoyed our 4.5 hour self-guided bike tour along the Huaraki Rail Trail to the Matatoki Cheese Barn. Matthias and Lisa of Jolly Bikes did a fantastic job of organizing this tour: their mountain bikes were in great conditions; they provided mechanical tools, helmets, a map & lunch tokens for the Matatoki Cheese Barn. They also provided a mobile number in case we ran into any mechanical issues. The ride along the Hauraki Rail Trail is scenic and suitable for all riding levels. The Matatoki Cheese barn is a lovely spot for lunch and their organic cheeses and gelato were awesome. Our group of 4 highly recommend Jolly Bikes and this tour!
Written 14 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Max
Sydney, Australia7 contributions
4.0 of 5 bubbles
Nov 2023 • Friends
Jolly Bikes offer a good service for those wishing to enjoy the Hauraki Rail Trail. Becky gave us outstanding service: before we left home, when we collected the bikes in Thames and during the cycle. She is to be congratulated for her commitment. indeed, she remedied some earlier confusion. Our advice would be to ensure cyclists ask about the conditional of the trail, suitable bikes for the conditions and tools needed. Also a good idea to check your itinerary to ensure all relevant details are there. Bikes were in excellent condition with clean helmets, bike bags and gel seats (if required).
Written 19 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Phoebe
Tauranga, New Zealand33 contributions
3.0 of 5 bubbles
May 2022
Very mixed communication with staff at Jolly Bikes - customer service lacking. We arranged to hire bikes and be transported to Miranda to bike back to Thames - there was no mention of problems with that section of the track when we booked. After days of rain before our trip we looked at the Hauraki Trail website to find it did not recommend riding that section after heavy rain. Contacted Jolly bikes to ask about options - completely inflexible and told us we could not take the bikes on the track but instead could ride on the road - no thanks. When that section of track was then closed completely the day before we were to ride there was no communication from Jolly bikes regarding this and still no refund offered. We rebooked a different section as this was the only option we had. On arrival, staff were disorganised, did not fit us to our bikes or give thorough instructions. Unhelpful and rude on the phone before we arrived and when we phoned (as instructed) to drop the bikes off again. Very disappointing service (though we still had a great time on the trail)
Written 25 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Naraah, I am Matthias, the business owner and director, writing back to you. I am very sorry that you had to experience our business like that. We definitely should have informed you in advance about the compromise and discussed options with you in a more understanding and supportive way. That is what we normally do. Your booking fell into a time of unforeseen, sensitive staff turnover, and new staff had to be trained up in a hurry, and may not have acted as professionally as the staff who left us. We cannot control the weather and other factors influencing the Hauraki Rail Trail riding experience, but of course we can discuss options and modifications with you in a way that you know that we really care. Our sincere apologies.
Written 16 August 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jen
3 contributions
5.0 of 5 bubbles
Sept 2021 • Solo
Absolute great customer service, Shayne has so much knowledge about bikes and the rail trail, I bought a new bike from Christian and he was superb. I had the misfortune to get a puncture on my first ride it was fixed for no charge, a couple of days later the tyres went flat again, no sure of the cause they fixed again with a new tube and new tyres, no hassle and no fuss, totally appreciated by me. Great team to deal with, so thankyou.
Written 1 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review. We have a new expert Technician for a bike mechanical services he is very skilled at what he does. We have actually updated alot now in our Retail shop feel free to take a look and tell us what you think.
Written 14 November 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Hollie G
Auckland Central, New Zealand1 contribution
5.0 of 5 bubbles
Nov 2020 • Couples
Had e-bike serviced by these guys, great job, great price and great service. I would highly recommend them!
Written 29 November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for your candid review, I just started and this is why delayed responding. I wanted customers to know ebikes and all terrain bikes and general bikes can all be services here with great service. Thank you so much for taking the time to review.
Written 14 November 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Glenn
2 contributions
3.0 of 5 bubbles
Mar 2020 • Solo
Whilst the mechanic chap, even though I wasn’t using his services, was lovely and offered great advice, not so good on rental side. I rented a pannier ($10) but they put it on back to front and it fell off- a fact I discovered only about 5km afterwards. I had to retrace my steps to find it ( it had my wallet in etc) all the time fearing the worst. Unfortunately on my return the manager offered no apology or offer any sort of customer service, so when I suggested he at least give me my $10 back, he did so with a face on him like I’d taken the last sandwich. It’s all about customer service, mate. You can turn a mistake into a plus just by remembering who the customer is.
Written 9 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Glen, This is Matthias, one of the owners. I am very sorry that this happened, and for the late answer. I apologize for both the mistake when putting on the bag, and also for the lack of apology and unwillingness to properly compensate for this. We will follow up on this to make sure absolutely everyone preparing the bikes knows exactly what to do. Thank you for making us aware. Thank you also for weighing positive parts of your overall experience as well.
Written 21 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Warren W
Blind River, Canada12 contributions
5.0 of 5 bubbles
Jan 2020
We came to rent bikes. They planned out a whole trip for us. Took the time to ask the right questions and really find out what we needed. Great ambassadors for the town and the region.
Written 16 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for that grand nmae Ambassadors, we love our town and appreciate your share.
Written 14 November 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sarah G
Auckland Central, New Zealand4 contributions
5.0 of 5 bubbles
Jan 2020
We hired two bikes from Jolly Bikes to do part of the Hauraki Rail Trail. Jolly Bikes had great communication about being closed the day we wanted to pick up (1 Jan) but they would met us at the store that day anyway so we could collect. Also were good about us being half an hour late to return the bikes the next day as it took us longer than anticipated to get back. They gave great advice about where we should go, with maps etc. Really nice bikes and helmets. Would thoroughly recommend for bike hire and purchases as they have a beautiful selection and are very knowledgeable.
Written 9 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for such a detailed review, We have so many exciting tours coming up. We appreciate your review.
Written 14 November 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

jalp871
Melbourne, Australia31 contributions
5.0 of 5 bubbles
Nov 2019
We booked 4 x E-bikes from Jollybikes for aride over to Miranda then down to Paeroa and over to Waihi.
Went like clockwork, despite our changing our booking twice, adding an extra bike at short notice and two changes to the shuttle for both destination and time.
We had a mixture of experienced and "haven't ridden a bike for 50 years" participants ranging from 28 to 70 years of age and it just worked. Brilliant.
The guys at Jollybikes just couldn't do enough for us and I really can't think of anything they could have done better. They even turned on brilliant weather for us :-)Well done to everyone there - you did yourselves proud!
Written 6 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ian G
6 contributions
5.0 of 5 bubbles
Jul 2019
Very prompt helpful service and their bike mechanics are top notch.
They are great for our community young and old promoting a healthy lifestyle with leisure biking (and e-bikes)
Written 6 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Ian, thanks for your review. We are glad and proud you are appreciating and enjoying our services!
Written 7 August 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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