JollyBikes Ltd

JollyBikes Ltd, Thames: Hours, Address, JollyBikes Ltd Reviews: 4.5/5

JollyBikes Ltd
4.5
9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:00 PM
Saturday
9:00 AM - 2:00 PM
About
Unforgettable cycling tour packages and bike hire along the Hauraki Rail Trail. Thames's premier E-Bike specialist with a professional bicycle/E-Bike servicing & repairs workshop! "JollyBikes Ltd has a vision to share our cycling passion across New Zealand that allows for safe and healthy cycling for all experience levels." How do we aim to achieve it: -> We want to get people on bikes and keep them there. -> We seek to empower individuals to take control of their transportation, health, and sense of community. -> We want to offer an unique experience fulfilling our promise to our customers, not just a commodity -> We want to energise people with our passion for cycling through quality products, superior customer service and unique opportunities. -> We aim to be the hub of the cycling community JollyBikes Ltd is 100% locally owned by Matthias, Elena and Luen.
Suggested duration
More than 3 hours
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The area
Address
Popular mentions

4.5
35 reviews
Excellent
30
Very good
3
Average
1
Poor
0
Terrible
1

Hollie G
Auckland Central, New Zealand1 contribution
Awesome service
Nov 2020 • Couples
Had e-bike serviced by these guys, great job, great price and great service. I would highly recommend them!
Written 29 November 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Glenn
1 contribution
Mixed review
Mar 2020 • Solo
Whilst the mechanic chap, even though I wasn’t using his services, was lovely and offered great advice, not so good on rental side. I rented a pannier ($10) but they put it on back to front and it fell off- a fact I discovered only about 5km afterwards. I had to retrace my steps to find it ( it had my wallet in etc) all the time fearing the worst. Unfortunately on my return the manager offered no apology or offer any sort of customer service, so when I suggested he at least give me my $10 back, he did so with a face on him like I’d taken the last sandwich. It’s all about customer service, mate. You can turn a mistake into a plus just by remembering who the customer is.
Written 9 March 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Glen, This is Matthias, one of the owners. I am very sorry that this happened, and for the late answer. I apologize for both the mistake when putting on the bag, and also for the lack of apology and unwillingness to properly compensate for this. We will follow up on this to make sure absolutely everyone preparing the bikes knows exactly what to do. Thank you for making us aware. Thank you also for weighing positive parts of your overall experience as well.
Written 21 March 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Warren W
Blind River, Canada11 contributions
Super helpful
Jan 2020
We came to rent bikes. They planned out a whole trip for us. Took the time to ask the right questions and really find out what we needed. Great ambassadors for the town and the region.
Written 16 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sarah G
Auckland Central, New Zealand4 contributions
Great service, excellent mechanic and knowledgeable staff
Jan 2020
We hired two bikes from Jolly Bikes to do part of the Hauraki Rail Trail. Jolly Bikes had great communication about being closed the day we wanted to pick up (1 Jan) but they would met us at the store that day anyway so we could collect. Also were good about us being half an hour late to return the bikes the next day as it took us longer than anticipated to get back. They gave great advice about where we should go, with maps etc. Really nice bikes and helmets. Would thoroughly recommend for bike hire and purchases as they have a beautiful selection and are very knowledgeable.
Written 9 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

jalp871
Melbourne, Australia23 contributions
Great service, great bikes, great people - just ticks all the boxes
Nov 2019
We booked 4 x E-bikes from Jollybikes for aride over to Miranda then down to Paeroa and over to Waihi.
Went like clockwork, despite our changing our booking twice, adding an extra bike at short notice and two changes to the shuttle for both destination and time.
We had a mixture of experienced and "haven't ridden a bike for 50 years" participants ranging from 28 to 70 years of age and it just worked. Brilliant.
The guys at Jollybikes just couldn't do enough for us and I really can't think of anything they could have done better. They even turned on brilliant weather for us :-)Well done to everyone there - you did yourselves proud!
Written 6 November 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ian G
6 contributions
GB's Crusing
Jul 2019
Very prompt helpful service and their bike mechanics are top notch.
They are great for our community young and old promoting a healthy lifestyle with leisure biking (and e-bikes)
Written 6 August 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Ian, thanks for your review. We are glad and proud you are appreciating and enjoying our services!
Written 7 August 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Alan R
Markfield, UK829 contributions
Well maintained bikes and helpful staff
Feb 2019 • Couples
We hired a couple of bikes for half a day and cycled 30k on a really flat track up to the Matoki Cheese Barn. The bikes were well maintained, helmets provided and good advice from the lady in the shop. Very reasonably priced. A great time had by all.
Written 6 May 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

GSET36
Portsmouth, UK47 contributions
Great bikes and help planning the Hauraki rail trail cycle
Feb 2019 • Couples
We highly recommend Jolly Bikes - they helped us organise our trip and accommodation as well as organising bikes for our three day cycle trip. Both over emsil and in person the service was fantastic, thank you.
Written 8 February 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Donna C
Thames, New Zealand5 contributions
Bike rental
Nov 2018
We highly recommend Jolly Bikes in Thames for their excellent bike rental service. The staff were extremely helpful and friendly and the bikes were in top condition, well serviced and clean. We needed one bike for a tall person ( 191 cms ) and staff were extremely helpful in ensuring the bike was a good fit. We rented the bikes by email for a 2 day ride from Thames to Waihi and back along the Hauraki Rail trail. Highly recommended.
Written 21 November 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

FlyingNat
Auckland2 contributions
Amazing service throughout
Mar 2018 • Friends
I rented a bike for a three day trip down the Hauraki Rail Trail, and found the team at Jolly Bikes so helpful and accommodating. Could I book a bike but wait and see what the weather would be like a few days in advance before paying? Yes of course. Would they be open on Good Friday? No but they would come and open the shop so I could collect the bike. Ditto Easter Monday to return it. Could I return the bike a couple of hours earlier then the pre-arranged time? Yes, they could come in and open up for me. The bike was was I requested, ready to go, came with helmet, lock and pump, and worked perfectly. A really great experience - I would recommend Jolly Bikes for a reliable bike hire experience.
Written 1 April 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you very much for your feedback, it was lovely to meet you. We are very happy to hear that you had a jolly good experience through JollyBikes. Our aim at JollyBikes is to ensure a fantastic cycling experiences whether it is with mountain, trail or electric bicycles. If you decide to come back, we are looking forward to organise bikes, accommodation, shuttles - you name it - for another cycling trip exploring the Coromandel and Hauraki regions. Kind regards The JollyBikes Team
Written 29 June 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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