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This company never replied to my email so ended up booking our amazing tours through Ruggedy Range. I was shocked to witness first hand the unprofessional and unhelpful nature of one young man who works for this company. On arrival at the wharf for our tour with Ruggedy Range we discovered that someone had tried to deliberately sabotage the sole owner/operater of Ruggedy Ranges boat. A young man onboard a Rakiura Charter and Water Taxi boat saw that something had been done to the boat (i also suspect he was responsible for it as no-one else was around) and the owner was trying to figure out how to save her boat. He walked passed us several times did not once ask if everything was alright or offer to help rectify the problem. I was shocked that in such a small community such as Stewart Island that the locals wouldn't rally around to support someone in their community who was in trouble and needed help.…
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Date of experience: April 2022
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We had a fabulous ride with Chris today. Had booked a tour and asked if he could show us some marine life. He ended up designing a tour that would show us everything we wanted to see. Very informative and funny. Felt very safe on his boat. Highly recommend.
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Date of experience: April 2022
Helpful
Rakiura charters is a jet boat service operating out of Golden bay on Rakiura. We used them to get to Freshwater landing to start our walk over to Mason bay. We also got them to pick us up at the same place 3 days later. They are efficient and easy to deal with. As the service is tide dependent ( the jet boat can only cross the river bar at high tide) the time of the drop off and pick up to Freshwater changes, depending on the tide. They explained this clearly to us and were professional and safety conscious throughout the booking process and trip. On the way up Paterson inlet the operator pointed out places of interest, showed us marine life and generally gave an excellent commentary. I would have no hesitation in recommending this charter service.…
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Date of experience: March 2022
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+1
We had no idea what to expect as we left the decisions up to our fantastic skipper Rakiura - after all this is his backyard. We were cruising Patterson Inlet on Wairangi, a 1930's vessel, which was perfect for our group of 12, comfortable and stable. We explored the Norwegian Whaling Station and surrounding bush, another peninsular with NZ Fur Seals and then went snorkeling. We had a fantastic day, Rakiura was friendly and knowledgeable and was easily able to accommodate our groups needs.…
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Date of experience: March 2022
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We were DELIGHTED when Rakiura charters managed to accommodate our wish to take their Paterson Inlet Discovery cruise. Outstandingly helpful customer service, and an exceptional skipper/host/tour guide on the water. The Ulva Island freedom walk add on was very good value and rounded off the day beautifully. So very happy we chose to support a Stewart Island business run by Stewart Islanders. Ignore the 5/5 this crew is 10/10…
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Date of experience: February 2022
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