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Onsen Hot Pools

Certificate of Excellence
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Address: 160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
Phone Number:
+64 3-442 5707
Website
Today
11:00 - 22:00
Closed now
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Hours:
Sun - Sat 11:00 - 22:00
Recommended length of visit: 1-2 hours
Description:

While Queenstown is generally done at full pace, Onsen Hot Pools takes a...

While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.

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TripAdvisor Reviewer Highlights

Read all 1,030 reviews
Visitor rating
  • 725
    Excellent
  • 196
    Very good
  • 51
    Average
  • 17
    Poor
  • 18
    Terrible
Must fo

Wow. My partner and I booked in for a 10pm session so we could stargaze. You get a private, locked room with a shower and hot pool. It was great. Even when it rained, it was... read more

5 of 5 bubblesReviewed 4 January 2017
Madeline N
,
Canberra, Australia
via mobile
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1,030 Reviews from our TripAdvisor Community

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Showing 1,007: English reviews
Canberra, Australia
Level Contributor
30 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 4 January 2017 via mobile

Wow. My partner and I booked in for a 10pm session so we could stargaze. You get a private, locked room with a shower and hot pool. It was great. Even when it rained, it was wonderfully romantic. I highly recommend this. The staff are great and put a lot of effort in to making it a top notch experience.... More 

Helpful?
Thank Madeline N
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Dear Madeline N. Thank you for taking the time to review your session with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon. Sincerely, The Onsen Team More 

Level Contributor
23 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 3 January 2017 via mobile

Modern, clean, luxurious facilities with stunning views as per their pictures. We got the extras package with a beverage and snack, and couldn't have been happier with the visit. Pool temp was great, I normally find them too hot, this was better, and the ability to have the shutters open was fantastic. There was a option to add cold water... More 

Helpful?
Thank Alice L
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi Alice L, We are are so grateful for your feedback, We are so delighted to hear that your purchase exceeded your expectations. Your review makes a difference to us and it is incredibly helpful as a way to introduce others to what we do here. Our brand promise is all about delivering seamless experiences that exceed customer expectations! Know... More 

Australia
Level Contributor
18 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 January 2017

We visited the hot pools after a full day of canyoning and it was the perfect way to finish off the day and warm us up a bit. You get an hour in these amazing tubs with a view that would make you want to stay there until you turned into a prune. It is very popular so book early... More 

Helpful?
Thank Toni W
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi Toni W, Thank you so much for taking the time to write such a nice review. We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. It is good to hear that we were all you expected and more. Please visit us again. Sincerely, The Onsen Team More 

New Zealand
Level Contributor
64 reviews
20 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 2 January 2017 via mobile

My partner Claire and I booked Onsen (Japanese for hot), pools in advance and we were not disappointed We missed out on the advertised views as it was Winter and mid evening, but we opted for the candlelit experience, which added a romantic aura (not that we needed it), to our hour or so in the pool. It was an... More 

Helpful?
Thank theoriginalbubster
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Thank you theoriginalbubster for giving us such high marks! We are constantly hard at work to deliver the best possible experience. We are even more delighted that we were able to be all that you expected us to be. Your review makes a difference to us and it is incredibly helpful as a way to introduce others to what we... More 

New York City, New York
Level Contributor
17 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 31 December 2016

My husband and I spent 2.5 weeks traveling all over New Zealand for our honeymoon, and this was the most romantic experience of our entire trip. We were so happy that we booked it! I had seen photos ahead of time, but it truly exceeded expectations. We used the free shuttle service from Queenstown. When we arrived, the waiting area... More 

Helpful?
Thank Amanda S
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi Amanda S, Thank you very much for such a great review! We work really hard to offer the best service possible in Queenstown, so I am happy to see that reflected in your visit. We'd have to agree and say this is a perfect spot for Honeymooners alike! Sincerely, The Onsen Team More 

Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 30 December 2016 via mobile

What A Crazy Experience . Full of Chemical smell I have skIn trouble after went this Hotpool. If you are.imagine something like Japan or Korea Onsen please do not go.here this.place.is just for a view absolutely wrong tiltle of.business name. shocking experience

Helpful?
Thank tracey r
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi Tracey, Thank you for your recent review. We are sorry that your recent experience did not meet your expectations and would just like to clarify a few things for you. We do not promote ourselves as geothermal Hot Pools (as no geothermal energy exists in Queenstown) and clearly we state throughout our advertising and website that there is a... More 

Calgary, Canada
Level Contributor
15 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 29 December 2016 via mobile

Wow... what else can I say?!?! My husband and I came up to the hot pools on our Honeymoon. We honestly thought we would just try it out as something to do. It exceeded our expectations. The atmosphere was just perfect and so romantic. There is a shower right in the pool area so you do not need to use... More 

Helpful?
Thank cara_calgary
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

WOW! We can't begin to tell you how nice it is to hear words of appreciation and praise. We are glad to know your experience was positive in every possible way!! We look forward to your next visit. Sincerely, The Onsen Team More 

Melbourne, Australia
Level Contributor
28 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 28 December 2016 via mobile

Best thing we did in Queenstown. The price was very cheap and included a pick up from town. Located a short 10min drive, the venue is new, stylish and clean. Towels are not included but for a small amount you can get a towel, drinks and ice cream package. The private rooms are very nice and the view is breathtaking!... More 

Helpful?
1 Thank Sam W
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi Sam W, We are are so grateful for your feedback We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. We are so glad we were able to help you out, helping our customers is what we love best! Please visit us again. Sincerely, The Onsen Team More 

Level Contributor
18 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 December 2016

My girlfriend and I decided to spend our final evening in New Zealand at the Onsen Hot Pools. Just outside the city, the Hot Pools are situated in a quiet area of the countryside. We arrived slightly early and were told to wait in the reception area. The couches were comfortable and we did not wait long. We decided to... More 

Helpful?
Thank Alex F
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hello, Alex F, We are so glad to hear you had a superior experience when visiting Onsen. Your review is valuable to us as we shape our customer strategy, and useful to other community members trying to decide if we are a good fit for their needs. We recognise our customers are busy and are beyond thankful for their willingness... More 

Brisbane Region, Australia
Level Contributor
5 reviews
4 attraction reviews
5 of 5 bubbles Reviewed 27 December 2016 via mobile

There's a free shuttle bus service to and from Queenstown which is a lifesaver if you don't drive. I highly recommend getting some kind of extra package to nibble on/drink while you're in the hot pool.

Helpful?
Thank An T
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi An T, We are are so grateful for your feedback, your opinion is valuable to us and helps us shape everything that we do. Know that we are hard at work finding ways to do things better every single time. Sincerely, The Onsen Team More 

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