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Onsen Hot Pools

Certificate of Excellence
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Address: 160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
Phone Number:
+64 3-442 5707
Website
Today
11:00 - 22:00
Open now
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Hours:
Sun - Sat 11:00 - 22:00
Recommended length of visit: 1-2 hours
Description:

While Queenstown is generally done at full pace, Onsen Hot Pools takes a...

While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.

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TripAdvisor Reviewer Highlights

Read all 1,050 reviews
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  • 740
    Excellent
  • 201
    Very good
  • 51
    Average
  • 17
    Poor
  • 18
    Terrible
Blissful and picturesque

This is a must go! Queenstown is always done at full pace. Onset pools makes you take a step back, relax and enjoy beautiful views. A must go, stunning, relaxing, blissful... read more

Reviewed 28 January 2017
charlytravels
,
Auckland, New Zealand
via mobile
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1,050 Reviews from our TripAdvisor Community

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Showing 1,027: English reviews
Auckland, New Zealand
Level Contributor
37 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 28 January 2017 via mobile

This is a must go! Queenstown is always done at full pace. Onset pools makes you take a step back, relax and enjoy beautiful views. A must go, stunning, relaxing, blissful Travel tip: go at sunset to really make the most of the sun going down in this picturesque scenery.

Helpful?
Thank charlytravels
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Thank you so much for taking the time to write such a nice review. We want every single customer that walks through our doors to experience the same level of service. It is thanks to customers like you taking the time to tell us what we are doing right that we are able to constantly strive for excellence. We look... More 

Level Contributor
23 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
Reviewed 25 January 2017 via mobile

Just loved this place. The hot pools are completely private so bathers are optional with views over the shotover river. The press of a button allows you to open and close the sliding window/roof as much as you like. We paid extra for the indulgence pack which gave us towels plus glass of champagne, ice cream each and water and... More 

Helpful?
3 Thank Scott W
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

We are so grateful for your feedback! We are glad to know that your purchase was just right for you, and we totally hit the spot. It is thanks to feedback like yours that we can tackle issues that may impact our most valuable asset; our customers. I'll be sure to bring the noise level up in our next staff... More 

Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 25 January 2017

One of the best things I have done in Queenstown. Relaxing with wonderful views staff was friendly. Don't miss this if you going to Queenstown

Helpful?
2 Thank Yeah I
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

I, Thank you for taking the time to let us know how we are doing. Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service. It is great to know that we were able to provide you with the highest levels of service. We will pass along your comments to our team. It... More 

Auckland Region, New Zealand
Level Contributor
71 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
Reviewed 25 January 2017

What a great way to wind down and relax after a busy day of activities. We opted for the complimentary shuttle, which arrived at the pick up point right on time. The reception area and lounge was a comfy place to wait until our pool was ready. We had a 9pm booking, at this time of year it was still... More 

Helpful?
Thank Lyndam135
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Dear Lyndam135, Thank you for giving us a try! We are so delighted to hear that your purchase exceeded your expectations. Please visit us again soon! Sincerely The Onsen Team More 

Perth, Australia
Level Contributor
59 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
Reviewed 23 January 2017 via mobile

The private wooden room with your own shower and elevated hot tub was worth the visit. You are welcomed from the staff and taken down to your private room for up to 4 people per room, this was a little inconvenient as we had 6 in our group. The staff were a little slow in bringing some additional water, but... More 

Helpful?
Thank Rick K
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi Rick K, We are are so grateful for your feedback, We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. Everyone of our team works very hard to ensure that all guests expectations are met, please accept my apologies on behalf of the team on shift for not... More 

Sydney, Australia
Level Contributor
92 reviews
27 attraction reviews
common_n_attraction_reviews_1bd8 33 helpful votes
Reviewed 22 January 2017 via mobile

After rushing around doing all the adventure stuff, one hour in the onsen was just what we needed to relax. Don't miss this.

Helpful?
Thank twoadults_2kids
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi twoadults_2kids, We are are so grateful for your feedback We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. Your opinion is valuable to us and helps us shape everything that we do! Looking forward to your next visit Sincerely, The Onsen Team More 

Queenstown, New Zealand
Level Contributor
8 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 20 January 2017

so nice, we did it twice! beautiful views of the shot over river with the jet boat tearing up river. the view of the mountains alone is worth the price. Elaine & the staff were soo friendly, helpful & accommodating. Be sure to spoil yourself & purchase one of the candle light packages! cant rate this high enough

Helpful?
1 Thank danniellesmith
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hello danniellesmith, We wanted to take a moment to thank you for telling us more about your experience with us. From the start we have made it our goal to hire individuals who are passionate about service and willing to go the extra mile. It is good to know that Elaine and our team exceeded your expectations and made your... More 

Sydney, Australia
Level Contributor
94 reviews
36 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
Reviewed 19 January 2017 via mobile

What a view! Need I say more? Great setup, very relaxing, organised. The view is spectacular and like no other! Well priced and the staff were very accommodating. A must do when in the Queenstown region!

Helpful?
Thank Sonja M
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Thank you so much for taking the time to write such a nice review. We are so delighted to hear that your purchase exceeded your expectations. Your review makes a difference to us and it is incredibly helpful as a way to introduce others to what we do here. We look forward to your next visit! Sincerely, The Onsen Team More 

Level Contributor
66 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
Reviewed 17 January 2017

My sister had booked this for my mum and I for her birthday I didn't know what to expect but I was surprised it is a beautiful experience throughout. If you are on a honeymoon you must order the pamper package . You must open the window so you can see the beautiful scenery around you and even watch the... More 

Helpful?
Thank Annika D
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi Annika D, We are so delighted you took the time to try us. We are even more delighted that we were able to be all that you expected us to be. Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us. Please don't make it a... More 

Brisbane, Australia
Level Contributor
50 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
Reviewed 16 January 2017 via mobile

My husband and I came to Queenstown with my family, so visiting the hot pools was a great time for just the two of us. We enjoyed sitting in the hot tub with the glass door open and viewing the mountains and river. A fun thing to do during the day or night.

Helpful?
Thank Katelyn W
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Katelyn W, We really appreciate that you took the time to share details about your recent visit to our location. Thank you so much for taking a few moments to let us know how we are doing, It is good to hear that we were all you expected and more. Sincerely, The Onsen Team More 

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