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Onsen Hot Pools

Certificate of Excellence
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Address: 160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
Phone Number:
+64 3-442 5707
Website
Today
11:00 - 22:00
Closed now
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Hours:
Sun - Sat 11:00 - 22:00
Recommended length of visit: 1-2 hours
Description:

While Queenstown is generally done at full pace, Onsen Hot Pools takes a...

While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.

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TripAdvisor Reviewer Highlights

Read all 1,030 reviews
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  • 725
    Excellent
  • 196
    Very good
  • 51
    Average
  • 17
    Poor
  • 18
    Terrible
Will never forget!

Lovely experience, the view was incredible! Can be for a romantic occasion or just enjoyment with friends. Staff were welcoming and helpful. Free transfer from queenstown centre... read more

4 of 5 bubblesReviewed 15 January 2017
Sophie B
via mobile
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1,030 Reviews from our TripAdvisor Community

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Showing 1,007: English reviews
Level Contributor
18 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 15 January 2017 via mobile

Lovely experience, the view was incredible! Can be for a romantic occasion or just enjoyment with friends. Staff were welcoming and helpful. Free transfer from queenstown centre which was great!

Helpful?
Thank Sophie B
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Thank you so much for taking the time to write such a nice review. Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service. We are so glad our efforts are paying off and you had the opportunity to experience superior service. Thank you for taking time to share your opinion with others.... More 

Level Contributor
3 reviews
5 of 5 bubbles Reviewed 11 January 2017

Oh my god, its just the best idea! Spa with Stunning view of Queenstown and what's more? It can be outdoor and indoor at the same time~~ The experience was just AAAAMAZing!! Will visit again and again if I could! Book in advance.

Helpful?
Thank 965alizek
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi 965alizek, We are are so grateful for your feedback, we are beaming with pride knowing that we hit the mark and delivered on eveyrthing that we promised. Your opinion is valuable to us and helps us shape everything that we do. Please visit us again. Sincerely, The Onsen Team More 

Level Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 11 January 2017

My partner and I were recommended to visit these pools during our stay in Queenstown. And in fact, we booked with Onsen before we left Australia, as the website reflected a very busy period. We found some positive and both negative aspects to the activity and overall would rate the experience as 'average'. The pool and private room was very... More 

Helpful?
3 Thank Adrian O
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi Adrian O, We are sad to hear things did not go as expected. As you probably know we are known for excellence in all that we do, what happened to you in regards to the tissue paper was not acceptable by any means and we are looking into it. We do apologise if you left feeling rushed. We always... More 

Sydney, Australia
Level Contributor
9 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 10 January 2017 via mobile

We booked 2 hot pools as we are a family with teenagers. Lovely and private, overlooking Shotover River and Jet boats. Fabulous view. We all loved it!

Helpful?
Thank Louise C
A TripAdvisor Member
5 of 5 bubbles Reviewed 10 January 2017 via mobile

Came here after a full day of activities in Queenstown and opted for the indulgence package. The complimentary pickup from town was greatly appreciated and we only had to wait about 10 minutes to get in to the pools once we arrived. They had done a great job setting up the room, the view was amazing and it was all... More 

Helpful?
Thank A TripAdvisor Member
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hello, reviewer! We are so glad to hear you had a superior experience when visiting Onsen. We want every single customer that walks through our doors to experience the same level of service. It is thanks to customers like you taking the time to tell us what we are doing right that we are able to constantly strive for excellence!... More 

Singapore
Level Contributor
12 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 9 January 2017

It's a very interesting Onsen to be in because you are given the option to operate the mechanical door where you can lift it to be closer to nature or close it for privacy. The pool was reasonably big and room was very well maintained. In terms of price, I would say that it is reasonable given the experience and... More 

Helpful?
Thank Daebak_Sam
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Thank you so much for taking the time to write such a nice review. We are so delighted to hear that your purchase exceeded your expectations. It is because of feedback like yours that we are able to select meaningful products of superior quality. Please note that all of our pool rooms are private and cater up to a maximum... More 

Level Contributor
22 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 8 January 2017

The Hot pools were very good, We found it very peaceful and relaxing The view was lovely, but after being spoiled by the views around Queenstown and Milford Sound it wasn't amazing. I felt that towels and cold water should be included, the extra you pay for these is a bit unreasonable. I would recommend going here if you have... More 

Helpful?
Thank Mawebb
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Dear Mawebb. We appreciate your feedback about your recent Onsen experience. We do take pride in catering to our guests’ needs the best way we can. Drinking water is complimentary onsite and we offer this at reception, along with a jug to take into your pool room. However, bottled water we do charge for along with other refrigerated soft drinks.... More 

Orlando, Florida
Level Contributor
9 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 7 January 2017

After visiting Tekapo Springs we were about to cancel our reservation at another hot pool destination but had nothing better to do that evening and boym I was so glad we went. We did the jet tour earlier in the day and getting to see the Shotover River in the early evening as the sun was setting over the mountain... More 

Helpful?
Thank jenkessler3
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Dear Jenkessler3. Thank you for giving us a perfect rating and for recommending our Hot Pools to other travelers. I’m sure our entire staff enjoyed catering to your needs as much as you enjoyed your session. We're glad we had the opportunity to prove we're worth the visit! Sincerely, The Onsen Team More 

Sydney, Australia
Level Contributor
63 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 5 January 2017 via mobile

It is breathtaking, I can only imagine what it would look like in the snow. However thee rushed feeling was a bit of a turn off and the fact that you could only have one (small half glass) of wine was as well if a little of a turn off, but I do recommend for a visit... feeling quite zen... More 

Helpful?
Thank Ozi_puppy
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Thank you for your comments. I am so glad to hear that you enjoyed your session with us! We do apologise if you left feeling rushed. We always recommend all guests to arrive 15 mins early prior to their session for check-in which allows for a relaxed check in process before being taken to the pool room. As we operate... More 

Melbourne, Australia
Level Contributor
13 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 January 2017

This was a great end to our trip. Super relaxing, and the view was spectacular. A definite highlight for both myself and my partner. We both would recommend doing this at the end, after all of the activities and thrills of Queenstown.

Helpful?
Thank kdt217
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Dear Happy kdt217. Thank you for giving us a perfect rating and for recommending our Hot Pools to other travelers. We hope to see you sometime soon! Sincerely, The Onsen Team More 

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?