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Onsen Hot Pools

Certificate of Excellence
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Address: 160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
Phone Number:
+64 3-442 5707
Website
Today
11:00 - 22:00
Open now
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Hours:
Sun - Sat 11:00 - 22:00
Recommended length of visit: 1-2 hours
Description:

While Queenstown is generally done at full pace, Onsen Hot Pools takes a...

While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.

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TripAdvisor Reviewer Highlights

Read all 1,082 reviews
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  • 761
    Excellent
  • 208
    Very good
  • 53
    Average
  • 18
    Poor
  • 19
    Terrible
A gem of an experience

This was my fourth trip to QT, but first discovery of the Hot Pools. Such a good value experience for couples. It is just beautifully set up. We did an evening experience and it... read more

Reviewed 16 April 2017
Courtney A
,
Broadbeach, Australia
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1,082 Reviews from our TripAdvisor Community

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Showing 1,059: English reviews
Broadbeach, Australia
Level Contributor
42 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
Reviewed 16 April 2017

This was my fourth trip to QT, but first discovery of the Hot Pools. Such a good value experience for couples. It is just beautifully set up. We did an evening experience and it just felt so private. Even though it was jet black outside with cloud cover, it felt misty and romantic. So i would have no hesitation saying... More 

Helpful?
Thank Courtney A
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi Courtney A, We are so delighted you found us! We also happy to hear that your purchase exceeded your expectations. Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us. We hope we become a regular part of your Queenstown visits! Sincerely, The Onsen Team More 

Level Contributor
30 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 15 April 2017

Not to be missed. Very romantic and relaxing. It is worth paying for extra time as an hour goes much too quickly. Staff were friendly. The view is beautiful!

Helpful?
Thank Kara-and-Dylan
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Thanks so much for your review Kara-and-Dylan, We're glad you thoroughly enjoyed your Onsen experience and took time to yourself to sit back and relax. We're delighted that our staff are all we expect them to be! Sincerely, The Onsen Team More 

Level Contributor
23 reviews
5 attraction reviews
Reviewed 14 April 2017 via mobile

Very very romantic. Service at front desk is great, all the ladies were very nice and helpful. But the room is to die for.... pictures spell 1000 words

Helpful?
Thank L N
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

We are extremely grateful for your review L N! We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. It is great to know that we were able to provide you with the highest levels of service. We will be... More 

San Francisco, California
Level Contributor
65 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed 11 April 2017 via mobile

I was a little unsure how much I'd like this; I love hot tubs but I wasn't sure how much the mountain views would factor into it. While the mountains are beautiful, they are the same mountains you see in town. However, what I found more interesting is listening to the birds and the bees and enjoying the sounds of... More 

Helpful?
Thank Aparna J
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Dear Reviewer, We are so delighted you took the time to try us. We are even more delighted that we were able to be all that you expected us to be. Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us. Thanks again for your visit, Yours... More 

Level Contributor
3 reviews
Reviewed 8 April 2017 via mobile

Only a short journey from Queenstown and from the moment you arrive until leave...quality! Waiting area/reception recently revamped with charging area! The hot pools them self with view...unbeatable along with men/women's shower/changing facilities also revamped.

Helpful?
Thank Tony P
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi Tony P, We are are so grateful for your feedback, We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. It is thanks to customers like you taking the time to tell us what we are doing right that we are able to constantly strive for excellence. Your... More 

2 reviews
Reviewed 8 April 2017 via mobile

The Onsen Hot Pool staff treated us like royalty during our private tub session. Beautiful view with amazing treatment. 10/10

Helpful?
Thank Mathew B
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hello, Mathew B, We are so glad to hear you had a superior experience when visiting our Pools. Our common goal is to constantly strive to deliver the very best by treating our customers as they deserve! Thanks again for giving us 10/10! Sincerely, The Onsen Team More 

Level Contributor
12 reviews
5 attraction reviews
Reviewed 6 April 2017 via mobile

Absolutely stunning and breathtaking views of stars and mountains. Accompanied by wine (of our choice or any alcohol ), chocolate (or ice cream and water). It was a beautiful and relaxing experience! Only down side, you get asked to be there 15mins early, we got let in 15 mins AFTER our booked start time and still had to leave on... More 

Helpful?
Thank Adrian R
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review Hi Adrian R, We are so delighted you took the time to try us. We do apologise if you were delayed going into your session. We always recommend all guests to arrive 15 mins early prior to their session for check-in which allows for a relaxed check in process... More 

Melbourne, Australia
Level Contributor
72 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 25 helpful votes
Reviewed 6 April 2017

The only gripe is that its chlorinated which I didn't expect. other than that we had a great hour in the pool, its a quality place all around. The atmosphere is just perfect, they can provide drinks and snacks too if you order. A happy birthday sign was a nice touch. The lighting is great too so it makes everyone..even... More 

Helpful?
Thank friedlock
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi friedlock, Thank you so much for taking the time to write such a nice review. Communications are essential to a good experience and somehow we managed to fail you in this area. All of our marketing does mention that we do use Bromine to treat the pools if necessary, we bombard the passing water flow with high intensity ultraviolet... More 

Swan Hill, Australia
Level Contributor
3 reviews
3 attraction reviews
Reviewed 3 April 2017 via mobile

My husband and I come here during our honeymoon . We had the candlelight indulgent package and it was amazing and so relaxing. The water was a little hot for our liking but there was a cold water tap that helped cool it down. The view was amazing as the sun started to come down. Would highly recommend!

Helpful?
Thank tagraham
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

tagraham, We really appreciate that you took the time to share details about your recent visit to our Hot Pools. Thank you so much for taking a few moments to let us know how we are doing. It is thanks to customers like you taking the time to tell us what we are doing right that we are able to... More 

Wellington, New Zealand
Level Contributor
24 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 1 April 2017

Went there in late afternoon after booking a few weeks before..easy to find....and short walk down to the complex...had to wait then escorted to our pool ....it's really cool being in a hot pool and looking out at such a stunning views...playing spot the jet boat on the shotover as they into view down below....quite expensive but well worth the... More 

Helpful?
Thank MichaelSmyth
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Dear MichaelSmyth, Thank you for taking the time out of your busy schedule to review our business. We are so delighted to hear that your purchase exceeded your expectations and hope to see you again soon. Yours Sincerely, The Onsen Team More 

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