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Onsen Hot Pools

160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
+64 3-442 5707
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Review Highlights
absolutely amazing

couples, friends or individuals- everybody in queenstown needs to go here! so relaxing and... read more

Reviewed 26 May 2017
jordynkeating
,
Melbourne, Australia
So relaxing

What a fantastic way to end a long day full of activities. So relaxing and romantic. The view of... read more

Reviewed 26 May 2017
Kelly C
,
Melbourne, Australia
via mobile
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While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.
  • Excellent74%
  • Very good20%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
Closed Now
All hours
Hours Today: 11:00 - 22:00
Suggested Duration: 1-2 hours
LOCATION
160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
CONTACT
Website
+64 3-442 5707
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Reviews (1,123)
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41 - 50 of 1,099 reviews

Reviewed 26 May 2017

couples, friends or individuals- everybody in queenstown needs to go here! so relaxing and beautiful.

Thank jordynkeating
Reviewed 26 May 2017 via mobile

What a fantastic way to end a long day full of activities. So relaxing and romantic. The view of shooter river is best at dusk and we could watch the stars afterwards.

Thank Kelly C
Reviewed 25 May 2017 via mobile

I booked a honeymoon package for my husband and I. We opted to use the free shuttle service provided which was handy. When we arrived the lounge smelt amazing and all of the girls were super friendly. We were promptly shown to our spa where...More

1  Thank Georgia T
Reviewed 25 May 2017 via mobile

Loved this place was so relaxing after a day of riding to come and unwind. We had the tandeki package which was great as we got a wine and snack. The facilities are beautiful and private.

Thank JenMG32
Reviewed 23 May 2017 via mobile

This was a recommendation based on its popularity on Instagram. Definitely visit that before making plans to go to the hot pools, as they often give special deals, like a free pamper package for the month of May. They also confirm with you immediately after...More

Thank Cara L
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this reviewResponded 26 May 2017

Cara L, We are ever so grateful for your review! Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing. We are even more delighted that we were able to be all that you...More

Reviewed 22 May 2017 via mobile

My hubby and I were in NZ for our honeymoon and decided that after all of the adrenaline activities we were doing (rafting, bungy, etc), that this would be the perfect way to unwind and relax sore muscles. Upon arrival we were asked what beverages...More

Thank Courtz22
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this reviewResponded 26 May 2017

Hi Courtz22, We are so delighted you took the time to try us. Everyone here takes pride on what we do and it is through feedback like yours full of affirmations and encouragement that we renew our commitment to always trying our best. We love...More

Reviewed 22 May 2017 via mobile

An absolute must if you are visiting Queenstown, although you should will need to book in advance. You get your own private spa with a shower and the option to add drinks and snacks along with towel hire. We recommend going just before sunset to...More

Thank Celeste P
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this reviewResponded 26 May 2017

Dear Celeste P, Thank you for taking the time out of your busy schedule to review our business. We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. We are so glad we were...More

Reviewed 22 May 2017

We saw the picture and booked it. It was like the picture but if you are expecting the proper onsen experience (i.e. mineral water etc.) you will be very very disappointed. It is really hot pool where they put a large amount of corian (way...More

Thank misswalnut
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this reviewResponded 24 May 2017

Hi misswalnut, Thank you for your recent review. We are sorry that your recent experience did not meet your expectations and would just like to clarify a few things for you. We do not promote ourselves as geothermal Hot Pools (as no geothermal energy exists...More

Reviewed 21 May 2017

Hospitality was tremendous, right down to the lovely Irish bus driver.. Spa for an hour with nibblies and glass of wine. Hairdryer and moisturiser available (free) after your spa. Would be fantastic on a full moon night .. alas it wasn't the night !! Loved...More

Thank billabong817
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this reviewResponded 24 May 2017

Hello billabong817, We wanted to take a moment to thank you for telling us more about your experience with us. From the start we have made it our goal to hire individuals who are passionate about service and willing to go the extra mile. We'll...More

Reviewed 20 May 2017

You dont go looking for "cheap" when you look for a "pampering experience" so in that aspect, this is totally worth it. Its stunning, the views are gorgeous and it feels VERY private, so I do recommend an hour's bubbles with a glass of bubbles!More

Thank HoneyBeeGee
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this reviewResponded 24 May 2017

Thank you HoneyBeeGee for giving us such high marks. We are constantly hard at work to deliver the best possible products and experiences, our goal is to provide customers with superior service that exceed their expectations. Your thoughtful and descriptive review reaffirms that we are...More

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Questions & Answers
znema1
17 July 2017|
Answer
Response from Peter-John E | Reviewed this property |
Hi Children under 5 they don't recommend simply because of overheating and dehydration! Have a look at their website it's really informative! But you won't go wrong with this experience. Cheers
0
Votes
9 June 2017|
Answer Show all 3 answers
Response from OnsenQueenstownNZ | Property representative |
Absolutely! Sunset is around 9:30pm so you get a lot more time to take in the beautiful surroundings and sunset in the summer is always special.
0
Votes