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Onsen Hot Pools

Certificate of Excellence
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Address: 160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
Phone Number:
+64 3-442 5707
Website
Today
11:00 - 22:00
Open now
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Hours:
Sun - Sat 11:00 - 22:00
Recommended length of visit: 1-2 hours
Description:

While Queenstown is generally done at full pace, Onsen Hot Pools takes a...

While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.

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TripAdvisor Reviewer Highlights

Read all 1,050 reviews
Visitor rating
  • 740
    Excellent
  • 201
    Very good
  • 51
    Average
  • 17
    Poor
  • 18
    Terrible
Birthday Surprise!

Wow what a great view of the Shot-over river, an open air, private spar experience. We opted for the Onsen by Lantern light package, lights, Bubbles, candles, water, ice cream and... read more

Reviewed 22 February 2017
shazzzalongley
,
Auckland
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1,050 Reviews from our TripAdvisor Community

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Showing 1,027: English reviews
Auckland
Level Contributor
230 reviews
87 attraction reviews
common_n_attraction_reviews_1bd8 34 helpful votes
Reviewed 22 February 2017

Wow what a great view of the Shot-over river, an open air, private spar experience. We opted for the Onsen by Lantern light package, lights, Bubbles, candles, water, ice cream and an hour in your own private pool to share with only your guest and the stars. An amazing experience. The facilities are really good and the staff very accommodating.... More 

Helpful?
Thank shazzzalongley
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

shazzzalongley, We are ever so grateful for your review! Your words of encouragement and your assessments of our services and products make us deeply proud of what we are doing. It is good to hear that we were all you expected and more (especially on your Birthday!). Come visit us soon. Yours Sincerely, The Onsen Team More 

Cairns, Australia
Level Contributor
24 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
Reviewed 17 February 2017

Everything about this experience was delightful. My best mate and I went together as we were on a work trip and it was absolutely magical. For a mere $7 extra we were treated to a glass of champers and some chocolate (had a choice of other stuff but that's what we chose) as well as bottled water to drink whilst... More 

Helpful?
Thank AlliandCo
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

AlliandBrett, Getting reviews like yours ranks among our favorite things! Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service. It is good to hear that we were all you expected and more, we are glad to know your experience was positive in every possible way. We are looking at ways to make... More 

Level Contributor
13 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 13 February 2017 via mobile

We had a very relaxing and enjoyable time at Onsen Hot Pools. It was a highlight of our trip, and you have to book in advance! It was very romantic, definitely a great honeymoon activity. The view of the mountains is amazing.

Helpful?
Thank James S
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hello, James S, We are so glad to hear you had a superior experience when visiting Onsen. Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off. Yours Sincerely, The Onsen Team More 

Los Angeles, California
Level Contributor
35 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
Reviewed 12 February 2017

My friend and I absolutely loved our experience at the Onset Hot Pools! We booked online a few days prior to our reservation, which was easy and efficient. They also provide free transportation to and from the hot pools, which was nice. They leave right on the dot, so do be on time as they follow a strict schedule as... More 

Helpful?
Thank torychau
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi torychau, We are so delighted you took the time to try us. We are even more delighted that we were able to be all that you expected us to be. Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us. Your thoughtful and descriptive review reaffirms... More 

Chicago, Illinois
Level Contributor
30 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
Reviewed 11 February 2017 via mobile

My husband and I went with my parents at sunset. The nighttime air is cool, and the pools are hot, which feels great. You can look out at the mountains and star gaze while bathing. The decor is minimalist but soothing.

Helpful?
Thank GotMilkanie
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Dear GotMilkanie, Thank you for giving us a try! It is good to hear that we were all you expected and more. Everyone here is working hard to create experiences and deliver first class customer service that inspire you to continue visiting us. Please don't make it a once in a lifetime! Yours Sincerely, The Onsen Team More 

Adelaide, Australia
Level Contributor
24 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 10 February 2017

This was our second visit to Onsen Hot Pools. The staff are always abundantly pleasant. We messed up our original booking and they were very helpful with re-arranging, even though some snow in the area caused a power outage that saw them have to re-book a whole days' worth of appointments. The view to the Remarkables is lovely at any... More 

Helpful?
Thank tmiller1079
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi tmiller1079, When we first read your review we could not help but smile. The snowfall that caused this power outage is probably one of the busiest days we have had to deal with here at the pools! We could not ask for a better compliment. Knowing that you were more than happy with your Onsen experience is all that... More 

Auckland Region, New Zealand
Level Contributor
17 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 6 February 2017 via mobile

What a fantastic place! From the minute you walked in, there was a feeling of luxury about the place. The view from the spa was stunning and how it was all set up was great. One recommendation would be to maybe have a timer or clock in each room - we heard the 10min knock the staff gave on another... More 

Helpful?
Thank Jacqueline M
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Jacqueline M, Thank you for taking the time to let us know how we are doing. Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service. We do apologise if we disrupted your relaxing pool session, we are looking into other methods to communicate with pool rooms to let them know when their... More 

Driffield, United Kingdom
Level Contributor
25 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
Reviewed 4 February 2017

Had a super hour here, really welcoming and the place was spotless, undisturbed whilst in pools, view is amazing and has to be seen to be believed, My husband has never been so relaxed in his life. Nowhere will ever be as amazing for a pool experience. Skin felt amazing and we were ready for the next trip, will definitely... More 

Helpful?
Thank Budlea2003
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hello Budlea2003, We wanted to take a moment to thank you for telling us more about your experience with us. We could not ask for a better compliment. Knowing that your Onsen session was exactly what you needed. We love what we do, and getting word that we are exactly what you were looking for makes us beyond excited. Thanks... More 

Level Contributor
24 reviews
8 attraction reviews
Reviewed 31 January 2017 via mobile

My partner and I visited Onsen Hot Pools after sunset. The whole setup was amazing and a romantic must do. I felt so relaxed afterwards.

Helpful?
Thank Daniel R
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Thank you Daniel R for giving us such high marks! We are constantly hard at work to deliver the best possible experience, we are glad to know that your purchase exceeded your expectations, and we totally hit the spot. Come visit us soon. Yours Sincerely, The Onsen Team More 

Level Contributor
14 reviews
6 attraction reviews
Reviewed 30 January 2017 via mobile

Highly recommend coming here while in Queenstown it's one of the most beautiful places my partner and I have ever been. We went at 9pm to watch the sun set and it was defiantly worth it. You get your own private room which was nicely decorated with glowing lanterns on the walls and the water temperature was perfect. It was... More 

Helpful?
Thank Aloise R
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi Aloise R, We are are so grateful for your feedback, We are beaming with pride knowing that we hit the mark and delivered on everything that we promised. Your review makes a difference to us and it is incredibly helpful as a way to introduce others to what we do here. Thank you once again for giving us a... More 

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  • Will you pick up and drop off at my hotel?
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