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Onsen Hot Pools

160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
+64 3-442 5707
Website
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Review Highlights
Amazing experience!

I cannot recommend this experience highly enough! From the transport that picked me up in town... read more

Reviewed 4 weeks ago
Gloria Jean R
,
Bowral, Australia
via mobile
Romantic and relaxing

The Onsen Hot pools were recommended to us and they lived up to expectations. The views are great... read more

Reviewed 4 weeks ago
TriciaB623
,
Sydney, Australia
Read all 1,082 reviews
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Overview
  • Excellent71%
  • Very good20%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
Open Now
All hours
Hours Today: 11:00 - 22:00
Suggested Duration: 1-2 hours
LOCATION
160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
CONTACT
Website
+64 3-442 5707
Write a Review
Reviews (1,082)
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31 - 40 of 1,082 reviews

Reviewed 4 weeks ago via mobile

I cannot recommend this experience highly enough! From the transport that picked me up in town, lovely Australian girl, to the staff on the premises, the hot pools, views, facilities. Everything was perfect! I got the scented candle, wine and chocolate package too. Definitely a...More

Thank Gloria Jean R
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi Gloria Jean R, We are so delighted you took the time to try us. Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing. It is great to know that we were able...More

Reviewed 4 weeks ago

The Onsen Hot pools were recommended to us and they lived up to expectations. The views are great and the hot pools themselves are secluded and romantic. Its great to buy an additional package as well like chocolate and bubbles. The staff who take you...More

Thank TriciaB623
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hello TriciaB623, We are so glad to hear you had a superior experience when visiting Onsen, we are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. We can only address problems if we are...More

Reviewed 4 weeks ago

We were picked up on time in Queenstown and the driver was friendly. The pools have an amazing location with superb views down to the Shotover River.

Thank Ross T
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi Ross T, We are are so grateful for your feedback and glad you had a wonderful time at our Pools! We hope to see you again soon. Sincerely, The Onsen Team

Reviewed 4 weeks ago

We'd had this place recommended to us and it lived up to expectations. Superb view and a great way to relax and unwind.More

Thank Kent S
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Thank you Kent S for giving us such high marks. We are constantly hard at work to deliver the best possible experience and we are so glad to hear that we lived up to your expectations! We love what we do, and getting word that...More

Reviewed 4 weeks ago via mobile

Stunning atmosphere and clean surroundings. Seamless transport to/from with their free shuttle. Staff was sweet, if a little green. Not a lot of frills, but we found this to be the perfect choice after 14 hours of flights from America.More

Thank Stacy T
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi Stacy T, we are thankful for your time and your willingness to write a review to let us know how we are doing. Thank you for your kind words and for giving us a high five for all that we do. It is truly...More

Reviewed 23 April 2017

we were lucky very people had cancelled their booking. this was well worth chasing!! the staff were helpful & friendly on arrival. we didn't have to wait long to be escorted to our private hot tub. the view was a beautiful backdrop to a relaxing...More

Thank sefjam
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi sefjam, We are so delighted you were able to get a booking and give us a try! We are even more delighted that we were able to be all that you expected us to be. Your review serves as a confirmation to all of...More

Reviewed 23 April 2017 via mobile

Great activity for our last night in New Zealand for our honeymoon. Very romantic with the lanterns and views. Was a great place to relax and take in the views of the river and mountains. We went as the sun was going down so we...More

Thank AshiiJ
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

AshiiJ, We are ever so grateful for your review! We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. We're delighted that we were able to create an everlasting memory for your Honeymoon. Thank...More

Reviewed 20 April 2017

After some of the crazy activities you can do in Queenstown, this is a perfect way to unwind with a beautiful view. Recommend the Tandeki - which includes a glass of wine, icecream, oil burner and towels. Such a lovely experience and perfect for a...More

Thank KirstenBoys
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi KirstenBoys, We are are so grateful for your feedback, We are beaming with pride knowing that we hit the mark and delivered on everything that we promised. Your review makes a difference to us and it is incredibly helpful as a way to introduce...More

Reviewed 17 April 2017 via mobile

If you're looking for a quiet time away with your sweetheart in a hot tub overlooking the stars with a glass of wine, then this is the spot for you! This was a very relaxing and romantic spot that leaves you feeling very refreshed, especially...More

Thank kooltravel3r
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

WOW! We can't begin to tell you how nice it is to hear words of encouragement appreciation and praise. We want every single customer that walks through our doors to experience the same level of service. It is thanks to customers like you taking the...More

Reviewed 17 April 2017 via mobile

We came here on a cool autumn day and spent an hour in a hot pool. Lovely experience, I just wished we had booked earlier so we could have come at night and star gazed.

Thank Liz G
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hello, Liz G We are so glad to hear you had a superior experience when visiting our Pools. We hope to see you again soon for an evening experience! Yours Sincerely, The Onsen Team

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Questions & AnswersAsk a question
Rachel G
Hello, I am interested in going to the pools at night with the lanterns, however do you still get to see much of the view at this time? Secondly, how far in advance does one usually have to book - we will only be in Queenstown for about three nights in August so we want to make sure we don't miss out! Kind regards, Rachel
22 March 2017|
Answer Show all 3 answers
Response from OnsenQueenstownNZ | Property representative |
Hi Rachel, The sunset in August does vary, we'll be in peak winter by the beginning of August so our evening 'Lantern' sessions will start from 5pm onward. If you truly want the best experience along with views and... More
0
Votes
EvelynTMS
We planning to visit on the May 21 or 25. What time would you recommend and what are the cost for 2 for the Onsen Hot Pools? How can we make an appointment? Thanks
5 March 2017|
Answer Show all 6 answers
Response from OnsenQueenstownNZ | Property representative |
Hi EvelynTMS, It really depends what kind of experience you are after, to ensure you get the desired pool session. I would advise you to speak with one of our reservations team directly, you can find our email address via... More
0
Votes
Travelervg
Hi my mom is unable to climb stairs much, - few steps are fine but she has a knee problem. Is there a way to drop off near the entrance?
7 February 2017|
Answer Show all 3 answers
Response from Jess R |
Hi Travelervg, I believe Zoe our customer service supervisor is helping you out with this request.
1
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