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Onsen Hot Pools

Certificate of Excellence
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Address: 160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
Phone Number:
+64 3-442 5707
Website
Today
11:00 - 22:00
Open now
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Hours:
Sun - Sat 11:00 - 22:00
Recommended length of visit: 1-2 hours
Description:

While Queenstown is generally done at full pace, Onsen Hot Pools takes a...

While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.

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TripAdvisor Reviewer Highlights

Read all 1,050 reviews
Visitor rating
  • 740
    Excellent
  • 201
    Very good
  • 51
    Average
  • 17
    Poor
  • 18
    Terrible
Sunset Soaker

My partner and I visited Onsen on a Saturday evening - WOW! The view from the pools is spectacular & the staff were friendly & accommodating. We opted for a snacks package which... read more

Reviewed 6 March 2017
peteyreid
,
Sydney, Australia
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1,050 Reviews from our TripAdvisor Community

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Showing 1,027: English reviews
Sydney, Australia
Level Contributor
23 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 6 March 2017

My partner and I visited Onsen on a Saturday evening - WOW! The view from the pools is spectacular & the staff were friendly & accommodating. We opted for a snacks package which included a glass of sparkling wine & icecream & although a little overpriced, it definitely added to the experience. The space was very clean & well maintained... More 

Helpful?
Thank peteyreid
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi peteyreid, We are ever so grateful for your review, and thanks for giving us such high marks! We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. It is thanks to customers like you taking the time to tell us what we are doing right that we are... More 

Wollongong, Australia
Level Contributor
4 reviews
Reviewed 6 March 2017

This place is beautiful! The rooms are beautiful and very private. I wish I went again. You are given the opportunity to have drinks and snacks. I don't think they could improve on anything!

Helpful?
Thank jmwhite2017
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

jmwhite2017, We are ever so grateful for your review! Your words of encouragement and your assessment of our services make us deeply proud of what we are doing. It is great to hear that we were all you expected and more! Thanks for visiting, we hope to see you again soon Yours Sincerely, The Onsen Team More 

Boston, Massachusetts
Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 5 March 2017

The landscape is beautiful as is the ambiance created by the wonderful staff. The pools are perfectly warmed. I highly recommend.

Helpful?
Thank MichG10
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

MichG10, We are so grateful for your feedback! We recognise that at the core a business is about people. With that in mind we are always on the lookout for staff that is passionate about what they do. It is great to know that we were able to provide you with the highest levels of service. We hope to see... More 

Auckland, New Zealand
Level Contributor
6 reviews
4 attraction reviews
Reviewed 4 March 2017

One of the best hot pools Ive been too, it was so super relaxing, amazing view, but just a bit expensive.

Helpful?
Thank nztraveller138
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hello nztraveller138, Thank you for taking the time out of your busy schedule to share your opinion with other community members. We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers, to know that we are one of the best hot pool facilities you've been to, truly means a... More 

Paraparaumu, New Zealand
Level Contributor
16 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
Reviewed 2 March 2017

My husband and I were picked up in town by one of the staff members and taken to the Hot Pools not too far away. We waited for about 5mins for our room before we got to experience the views and the hot pool. There were lovely packages (food, wine, beer) for purchase to accompany your soak. When our time... More 

Helpful?
1 Thank Kapitifourx4
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Dear Kapitifourx4, Thank you for taking the time to review our business. We want every single customer that walks through our doors to experience the same level of service. Your opinion is valuable to us and helps us shape everything that we do, it is because of feedback like yours that we are able to confirm that we are heading... More 

Derbyshire, United Kingdom
Level Contributor
6 reviews
Reviewed 1 March 2017

We visited the hot pools following a recommendation and we were lucky to get an evening booking. The staff were all very pleasant and the pick up and drop off service was great.

Helpful?
Thank alimcc2017
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

alimcc2017, We are so grateful for your review! We are glad to know that your purchase was just right for you, and we totally hit the spot. Thank you for taking time to share your opinion with others. Please visit us soon. Yours Sincerely, The Onsen Team More 

Bordeaux, France
Level Contributor
6 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 28 February 2017

We did the Onsen at 8pm in order to get the most of both the lantern light and the scenery in the daylight. While this is priced at what I would call a "treat" it is well worth it and super relaxing. The reception area is lovely and peaceful too, we self-drove and I almost wish we'd arrived more than... More 

Helpful?
Thank Syrahkt
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hello Syrahkt, Thank you for taking the time out of your busy schedule to share your opinion with other community members. Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service. We are looking into other methods to communicate with pool rooms to let them know when their time is up. We can... More 

Sydney, Australia
Level Contributor
44 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
Reviewed 24 February 2017 via mobile

My partner and I have here many times and we always had a great time. We've done both daytime and night time sessions and we loved both of them. If you are going there for the first time I suggest that you do a daytime session first because the views are amazing! The staff there are also very friendly and... More 

Helpful?
1 Thank Saria A
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hello Saria A, We wanted to take a moment to thank you for telling us more about your experience with us. From the start we have made it our goal to hire individuals who are passionate about service and willing to go the extra mile. We love what we do, and getting word that we are doing a great job... More 

Brisbane, Australia
Level Contributor
102 reviews
52 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
Reviewed 23 February 2017

Very relaxing after a busy day. We got free transport. location is great with a view of the mountains. Staff was amazing. Thanks

Helpful?
Thank jas c
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi jas c, We are so delighted you took the time to try us. We are even more delighted that we were able to be all that you expected us to be. Our objective is that every customers that walks through our doors is able to have a similar experience. Please visit us again. Yours Sincerely, The Onsen Team More 

Level Contributor
16 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 23 February 2017

I had an amazing time at the hot pools and everyone delivered exceptional guest service. Special thanks to Kat, who went above and beyond and made sure I enjoyed every second of my stay. If you visit Queenstown, this is a must do!

Helpful?
1 Thank Fernando O
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Fernando, Thank you for taking the time to let us know how we are doing. We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. As such, we are delighted to read how Kat delivered above and beyond your expectations.... More 

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?