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Onsen Hot Pools Retreat & Day Spa

160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
+64 3-442 5707
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Review Highlights
Relaxation Perfection!

Enjoy the experience of these hot pools on our trip to Queenstown. Only a 10 min drive from the... read more

Reviewed 10 August 2017
SNB20142014
,
Brisbane, Australia
Lovely experience

We enjoyed our time at the pools and found the staff and instructions given to be excellent. The... read more

Reviewed 9 August 2017
Scottygirl
,
Auckland Central, New Zealand
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While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.
  • Excellent75%
  • Very good19%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
Closed Now
All hours
Hours Today: 09:00 - 22:00
Suggested Duration: 1-2 hours
LOCATION
160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
CONTACT
Website
+64 3-442 5707
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Reviews (1,157)
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21 - 30 of 1,132 reviews

Reviewed 10 August 2017

Enjoy the experience of these hot pools on our trip to Queenstown. Only a 10 min drive from the city centre, its super quick and easy to get to. The staff were all so warm and welcoming and the décor inviting. We headed downstairs and...More

1  Thank SNB20142014
Reviewed 9 August 2017

We enjoyed our time at the pools and found the staff and instructions given to be excellent. The view is wonderful and having your own shower within the private pool enclosure is great. We actually got out after only 45 mins (mainly because my partner...More

Thank Scottygirl
Reviewed 5 August 2017 via mobile

Spent our last afternoon here and it was one of the best things we did. Honestly had to hop out a touch early as it did get a bit warm. Highly recommend booking in for a massage as well, so good I woke myself up...More

Thank Nathan D
Reviewed 3 August 2017 via mobile

So relaxing!!!! We booked the Tandeki package and it could not have been more delightful. A wine (other beverages available) and snack included and the most gorgeous smelling lemongrass candle for our private hot pool. Incredible views from the hot pool with the option to...More

Thank Lauren C
Reviewed 3 August 2017

This was definitely the most relaxing experience I had in New Zealand. Our host left a leaflet in our room and I was a bit reluctant to try but it was cold and why not. A hot water tub all for your own, wonderful view...More

Thank doris_nagel
Reviewed 3 August 2017 via mobile

This was one of my favourite activites in queenstown! As majority of the things to do are quite adventourous, this is a nice way have a relaxing time in the spa with amazing views. The tandeki package was great too, I would come again I...More

Thank Lesha-77
Reviewed 3 August 2017 via mobile

It's a cosy nice treat for a couple. We got the extra addons with chocolate and ice cream and aromatherapy, but I think the aromatherapy was forgotten about (that's why it loses one star). The walk down to it is long but it's so hilly...More

Thank MonochromeDelirious
Reviewed 2 August 2017 via mobile

Greeted really well and looked after quickly. This was the most relaxing enjoyable way to finish a cold winters day of travelling. A must do in Queenstown.

Thank Tony D
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 3 August 2017

Tony D We are ever so grateful for your review! We're glad our staff took care of you during your time at Onsen. Thanks again for giving us such high marks, we're really glad you enjoyed your visit. Sincerely, The Onsen Team

Reviewed 2 August 2017 via mobile

I work for a travel company and have been recommending Onsen to my customers for years. Having never been there myself, I wanted to experience first hand what I had heard good things about and what I had been telling others about. I emailed about...More

2  Thank Z0E_B0W1E
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 3 August 2017

Hi Zoe, Thank you for taking the time to write your review regarding your recent experience here at Onsen Hot Pools. A report was written regarding your booking experience prior to your rescheduled visit and I was expecting to hear from you via TripAdvisor. Firstly,...More

Reviewed 1 August 2017 via mobile

Expensive. Felt rushed. Prime view and location. Cleanliness ++, staff were friendly, relaxing experienceMore

Thank jadeschokman
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 3 August 2017

jadeschokman, I wanted to personally thank you for taking the time to provide feedback about your experience with us. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We will take...More

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Questions & Answers
6 August 2017|
Answer
Response from Hayleigh R |
we had the sunset to evening slot at 530 mid august. to be honest this was the perfect timing. not to mention the views during daylight hours.
1
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6 August 2017|
AnswerShow all 2 answers
Response from TravelSer8 | Reviewed this property |
I agree with shazzzalo, we have done night session and it was great but if its cloudy and no stars, you will be starring at pitch dark
1
Vote