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Onsen Hot Pools

Certificate of Excellence
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Address: 160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
Phone Number:
+64 3-442 5707
Website
Today
11:00 - 22:00
Open now
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Hours:
Sun - Sat 11:00 - 22:00
Recommended length of visit: 1-2 hours
Description:

While Queenstown is generally done at full pace, Onsen Hot Pools takes a...

While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.

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TripAdvisor Reviewer Highlights

Read all 1,082 reviews
Visitor rating
  • 761
    Excellent
  • 208
    Very good
  • 53
    Average
  • 18
    Poor
  • 19
    Terrible
Best service

I had booked a hotpool for an evening date with my husband with the lovely girls at Onsen. Due to a really bad morning the day before I was going to have call and cancel. I... read more

Reviewed 3 weeks ago
Kallangur garden
via mobile
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1,082 Reviews from our TripAdvisor Community

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Showing 1,059: English reviews
Auckland Region, New Zealand
Level Contributor
82 reviews
45 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
Reviewed 3 weeks ago

We were two people who booked online for the lantern session @ $115 for two sharing a tub. In our hotel room, the brochure price quoted $44 each for 2 plus $20 per pool for lantern session. We had a booking for 6pm and had to wait for at least 10 to 15mins before we were brought to the pool.... More 

Helpful?
Thank travellingbeebee
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi travellingbeebee, We are sad to hear things did not go as expected. With Queenstown being so densely populated by Hotels it can be extremely difficult to recall all out of date brochures at one time. We do use a distribution company to deliver and recall all of our brochures and clearly in this instance one of our old brochures... More 

Auckland, New Zealand
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

The view is gorgeous and it was lovely to have a glass of wine in the hot pool. However, we felt very rushed by the staff. We happened to be picked up early and the young woman at the front desk told us that they would give us extra time so that we weren't waiting for our shuttle for ages... More 

Helpful?
Thank Ani O
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi, Ani O Communications are essential to a good experience and somehow we managed to fail you in this area. Our staff was aware of your concern and your overall experience was noted and passed on to me directly as there did seem to be some form of miscommunication when our team took you down to your pool room. In... More 

Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

I had booked a hotpool for an evening date with my husband with the lovely girls at Onsen. Due to a really bad morning the day before I was going to have call and cancel. I decided to actually go and explain and apologise. On our way in we got talking to Scott and I explained. He said "No worries... More 

Helpful?
Thank Kallangur garden
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

What a wonderful surprise Kallangur garden! Your words of encouragement make us feel so proud of what we do. Businesses are mainly about people connecting to people and knowing that our team is on the ball makes us proud. It is great to know that we were able to provide you with the highest levels of service. Our objective is... More 

Level Contributor
5 reviews
4 attraction reviews
Reviewed 3 weeks ago via mobile

Definitely a must do ! Staff were friendly and respected your privacy. Very peaceful and romantic. A great way to unwind with a breathtaking view.

Helpful?
Thank Sally L
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Sally L, Thank you for rating us as a must-do! Our goal is to provide customers with a superior experience that exceeds their expectations, we are delighted to have totally hit the spot. We truly value all of our customers and are always grateful for their feedback, so thanks again for being wonderful. Sincerely, The Onsen Team More 

2 reviews
Reviewed 3 weeks ago

We were booked for an evening soak. It is truly a peaceful and relaxing to end such a wonderful day. We lucked out with a beautiful, clear evening. The stars were breathtaking.

Helpful?
Thank Cricketbird
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hello Cricketbird, We are so glad to hear you had a superior experience when visiting Onsen, it truly is spectacular out here when the night is clear and the stars are bright, we're so glad you got to experience a perfect starlit evening! Thanks again for giving us such high marks, Sincerely, The Onsen Team More 

Rotorua, New Zealand
Level Contributor
23 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago

After a dose of the natural Queenstown activities, this spa feels like a reward. We were picked up from and returned to centre of town, so it was super convenient. Nice to get out of town and really cool to have a hot tub overlooking the Shotover River Canyon, with occasional jet boats busying themselves.

Helpful?
Thank heather v
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Dear heather v, Thank you for taking the time out of your busy schedule to review our business. We want every single customer that walks through our doors to experience the same level of service. It is because of feedback like yours that we are able to confirm that we are heading in the right direction. Thanks again for giving... More 

Tampa, Florida
Level Contributor
81 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
Reviewed 3 weeks ago via mobile

This was a great way to wind down after our adventurous experiences in Queenstown. Highly recommend if you are looking for a relaxing time with a nice view.

Helpful?
Thank hleisie
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

hleisie, Thanks for taking the time to give us such high marks on your Onsen experience, we are so grateful for your review. Sincerely, The Onsen Team More 

Sydney, Australia
Level Contributor
146 reviews
60 attraction reviews
common_n_attraction_reviews_1bd8 59 helpful votes
Reviewed 4 weeks ago via mobile

Booked in for a morning hot pool. Booked it through their website and included pick up from Queenstown. They pick you up from 'the station' half and hour before your scheduled time. Be sure to book in early as they book out at least a week in advance. Very professional place and the staff are great. You can fit up... More 

Helpful?
Thank Kristy L
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Dear Kristy L, Thank you for giving us a try, we are delighted that we were able to be all that you expected us to be. We will do everything in our power to make certain every single visit is equally delightful! Thanks again for giving us a pat on the back, Sincerely, The Onsen Team More 

Queenstown, New Zealand
Level Contributor
6 reviews
6 attraction reviews
Reviewed 4 weeks ago

The whole day is just perfect! Pick up from the center of town in the courtesy bus was too easy, the girls at reception area where both so smiley and very welcoming! The views are just spectacular, the decor in the reception area is beautiful and luxurious - you already feel relaxed just waiting to be taken down to the... More 

Helpful?
Thank susiehall4
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Susiehall4, We really appreciate that you took the time to share details about your recent visit to our location. Everyone here takes pride in what we do and it is through feedback like yours full of affirmations and encouragement that we renew our commitment to always trying our best. We are so happy to hear that we exceeded your expectations... More 

Level Contributor
18 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

We chose the Tandeki option, where we had a few extras and the cost was $NZ144.50 for 2 people in the evening (as they were fully booked during the day). Be warned that the pools get booked back-to-back, so you need to be in and out, including changing, within your hour. The staff were helpful and the reception area was... More 

Helpful?
Thank Hanrattyblack
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi Hanrattyblack, I wanted to personally thank you for taking the time to provide feedback about your experience with us. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. I'd also like to thank you for giving us such high marks, even though we may not... More 

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?