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Onsen Hot Pools Retreat & Day Spa

160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
+64 3-442 5707
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Review Highlights
Winter must do

Greeted really well and looked after quickly. This was the most relaxing enjoyable way to finish a... read more

Reviewed 2 weeks ago
Tony D
via mobile
Extremely Disappointing. Don't waste your money

I work for a travel company and have been recommending Onsen to my customers for years. Having... read more

Reviewed 2 weeks ago
Z0E_B0W1E
,
Surfers Paradise, Australia
via mobile
Read all 1,139 reviews
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While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.
  • Excellent74%
  • Very good20%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
Open Now
All hours
Hours Today: 09:00 - 22:00
Suggested Duration: 1-2 hours
LOCATION
160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
CONTACT
Website
+64 3-442 5707
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Reviews (1,139)
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11 - 20 of 1,115 reviews

Reviewed 2 weeks ago via mobile

Greeted really well and looked after quickly. This was the most relaxing enjoyable way to finish a cold winters day of travelling. A must do in Queenstown.

Thank Tony D
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 2 weeks ago

Tony D We are ever so grateful for your review! We're glad our staff took care of you during your time at Onsen. Thanks again for giving us such high marks, we're really glad you enjoyed your visit. Sincerely, The Onsen Team

Reviewed 2 weeks ago via mobile

I work for a travel company and have been recommending Onsen to my customers for years. Having never been there myself, I wanted to experience first hand what I had heard good things about and what I had been telling others about. I emailed about...More

Thank Z0E_B0W1E
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 2 weeks ago

Hi Zoe, Thank you for taking the time to write your review regarding your recent experience here at Onsen Hot Pools. A report was written regarding your booking experience prior to your rescheduled visit and I was expecting to hear from you via TripAdvisor. Firstly,...More

Reviewed 2 weeks ago via mobile

Expensive. Felt rushed. Prime view and location. Cleanliness ++, staff were friendly, relaxing experienceMore

Thank jadeschokman
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 2 weeks ago

jadeschokman, I wanted to personally thank you for taking the time to provide feedback about your experience with us. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We will take...More

Reviewed 2 weeks ago

I went to Queenstown during winter time and I'm from the tropics so the change of weather was pretty drastic. This was such a good idea after all the walking I did during my holiday. The view was amazing and it was super relaxing. I...More

Thank Grace H
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 2 weeks ago

Hi Grace H, Thank you so much for taking the time to write such a nice review. We are so delighted to hear that your purchase exceeded your expectations. We'd have to agree with you on the Hokey Pokey ice cream - it's a staff...More

Reviewed 3 weeks ago via mobile

We arrived at the pools 15mins early as per the site requested. The staff were all very lovely and professional. They took us down to the spa and ran us through all the procedures we needed to follow. It was all very relaxed and communicated...More

Thank Emma M
Reviewed 3 weeks ago via mobile

We visited the pools for a birthday weekend and we weren't dissapointed. We went for the Tendaki package. As soon as we got there the staff were welcoming and we were made to feel relaxed. The pools were the perfect temperature and as soon as...More

1  Thank Louis O
Reviewed 3 weeks ago

Book well in advance so you get the times you want (the sunset time is booked out weeks in advance). We went at 11am and afterward wanted to book in for a night session but couldn't due to unavailability (it was Winterfest mind you), I...More

Thank Mary-Ann B
Reviewed 3 weeks ago via mobile

A must experience place to go to if you are visitting Queenstown. Staff are very friendly and the facilities are top class 👌 The vast landscape views you get to see while having a relaxing hot bath is truly a sight to behold.

Thank Jerahmeel D
Reviewed 3 weeks ago

Another great experience - we love this place and will always come back. Great value and the view is incredible. Shame we had noisy young people in the spa next to us, ruined the serenity a little.

Thank Sam S
Reviewed 4 weeks ago via mobile

A fantastic way to end our trip in NZ. Spectacular views and a romantic setting. The foyer and facilities are great. Only suggestion would be to provide better 'snacks'. A nicely prepared platter would be better than chips and chocolate.More

Thank CraigKn
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this reviewResponded 2 weeks ago

Hi CraigKn, We are are so grateful for your feedback We are so glad we were able to help you out. Helping our customers is what we love best. We are temaing up with some local businesses to hopefully improve our snack choice. Thanks again...More

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Ask a question
Questions & Answers
6 August 2017|
Answer
Response from Hayleigh S |
we had the sunset to evening slot at 530 mid august. to be honest this was the perfect timing. not to mention the views during daylight hours.
1
Vote
6 August 2017|
AnswerShow all 2 answers
Response from TravelSer8 | Reviewed this property |
I agree with shazzzalo, we have done night session and it was great but if its cloudy and no stars, you will be starring at pitch dark
1
Vote
Bec K
23 July 2017|
Answer
Response from CraigKn | Reviewed this property |
I visited this place I don't own it! So can't help book it for you! I know our hotel booked it for us 10 days beforehand as it is booked up early.
0
Votes