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Onsen Hot Pools

Certificate of Excellence
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Address: 160 Arthurs Point Road | Arthurs Point, Queenstown 9371, New Zealand
Phone Number:
+64 3-442 5707
Website
Today
11:00 - 22:00
Closed now
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Hours:
Sun - Sat 11:00 - 22:00
Recommended length of visit: 1-2 hours
Description:

While Queenstown is generally done at full pace, Onsen Hot Pools takes a...

While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.

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TripAdvisor Reviewer Highlights

Read all 1,078 reviews
Visitor rating
  • 757
    Excellent
  • 208
    Very good
  • 53
    Average
  • 18
    Poor
  • 19
    Terrible
Best thing we've done so far

This was the most incredible experience. Perfect if you're looking at something romantic to do with your loved one in Queenstown. We chose the 5-6pm sitting & watched the sun set... read more

Reviewed 1 week ago
Jasmine565
,
Brisbane, Australia
via mobile
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1,078 Reviews from our TripAdvisor Community

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Showing 1,055: English reviews
Brisbane, Australia
Level Contributor
34 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 17 helpful votes
Reviewed 1 week ago via mobile

This was the most incredible experience. Perfect if you're looking at something romantic to do with your loved one in Queenstown. We chose the 5-6pm sitting & watched the sun set I thought it was the perfect time slot because you still got the beautiful views but you also had the lanterns as well & as our session finished the... More 

Helpful?
Thank Jasmine565
Te Awamutu, New Zealand
Level Contributor
9 reviews
5 attraction reviews
Reviewed 1 week ago via mobile

We had an awesome time at Onsen Hot Pools. Nothing better than a soak in the hot water with absolutely stunning views! Friendly staff who were very helpful. Beautiful facilities. Can't fault a single thing. Thanks for having us!

Helpful?
Thank kerwar09
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

kerwar09, Thank you for taking the time to let us know how we are doing. Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service. It is good to know that our team exceeded your expectations and made your experience memorable. Your words of appreciation make a world of difference and set the... More 

Singapore, Singapore
Level Contributor
9 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

If you have time in Queenstown after a hike or an acitivity spend an hour here. Its absolutely relaxing. They will pick you up from Queenstown town centre and drop you back, offering a warm shuttle bus and a great polite person to greet and drive. an hour there goes very quickly. I would recommend the day slots as well... More 

Helpful?
Thank Krush D
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

We are extremely grateful for your review Krush D, We are so delighted to hear that your purchase exceeded your expectations. Your review is valuable to us as we shape our customer strategy and useful to other community members trying to decide if we are a good fit for their needs. Sincerely, The Onsen Team More 

Level Contributor
11 reviews
common_n_attraction_reviews_1bd8 13 helpful votes
Reviewed 2 weeks ago via mobile

Have come here multiple times now and it is always such an amazing experience!! Such a great way to relax and unwind at the end of a busy day.

Helpful?
Thank maysa335
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

maysa335 we are so grateful for your feedback! It's great to here that we have earned your trust and are now one of your Queenstown traditions! Thanks for giving us such high marks, we hope to see you again real soon so you can see all of the hard work we are putting into our business. Sincerely, The Onsen Team More 

Portland, Maine
Level Contributor
27 reviews
20 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

We found the perfect way to warm up and relax on a cool, cloudy day in Queenstown: Onsen Hot Pools. Each private spa room has a shower/changing area and a stepped platform with 1-meter deep tub that can accommodate up to 4 people. (We recommend this for a romantic get-away for 2!) The water is spring-fed and heated to a... More 

Helpful?
Thank KurtAndWendy
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

KurtAndWendy, Getting reviews like yours ranks among our favorite things! We could not ask for a better compliment. Knowing that your session was exactly what you needed reminds us of the importance of considering our customer's preferences first in everything that we do. Your thoughtful and descriptive review reaffirms that we are heading in the right direction and it helps... More 

Level Contributor
143 reviews
80 attraction reviews
common_n_attraction_reviews_1bd8 46 helpful votes
Reviewed 2 weeks ago via mobile

Cost: overall $358 which included the massage, Onsen for 2 and the pamper pack which included the lantern room, soft drinks and chocolate Location: In arthurs point however there is a shuttle provided that takes you from town to the onsen spot and back Safety: it is after all a hot tub so not recommended for long periods of time,... More 

Helpful?
Thank Natasha N
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Natasha N, We really appreciate that you took the time to share details about your recent visit to our location. Thank you so much for taking a few moments to let us know how we are doing, we are so glad our efforts are paying off and you had the opportunity to experience superior service. What you experienced during sunset... More 

Auckland Region, New Zealand
Level Contributor
82 reviews
45 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
Reviewed 2 weeks ago

We were two people who booked online for the lantern session @ $115 for two sharing a tub. In our hotel room, the brochure price quoted $44 each for 2 plus $20 per pool for lantern session. We had a booking for 6pm and had to wait for at least 10 to 15mins before we were brought to the pool.... More 

Helpful?
Thank travellingbeebee
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi travellingbeebee, We are sad to hear things did not go as expected. With Queenstown being so densely populated by Hotels it can be extremely difficult to recall all out of date brochures at one time. We do use a distribution company to deliver and recall all of our brochures and clearly in this instance one of our old brochures... More 

Auckland, New Zealand
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

The view is gorgeous and it was lovely to have a glass of wine in the hot pool. However, we felt very rushed by the staff. We happened to be picked up early and the young woman at the front desk told us that they would give us extra time so that we weren't waiting for our shuttle for ages... More 

Helpful?
Thank Ani O
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Hi, Ani O Communications are essential to a good experience and somehow we managed to fail you in this area. Our staff was aware of your concern and your overall experience was noted and passed on to me directly as there did seem to be some form of miscommunication when our team took you down to your pool room. In... More 

Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

I had booked a hotpool for an evening date with my husband with the lovely girls at Onsen. Due to a really bad morning the day before I was going to have call and cancel. I decided to actually go and explain and apologise. On our way in we got talking to Scott and I explained. He said "No worries... More 

Helpful?
Thank Kallangur garden
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

What a wonderful surprise Kallangur garden! Your words of encouragement make us feel so proud of what we do. Businesses are mainly about people connecting to people and knowing that our team is on the ball makes us proud. It is great to know that we were able to provide you with the highest levels of service. Our objective is... More 

Level Contributor
5 reviews
4 attraction reviews
Reviewed 3 weeks ago via mobile

Definitely a must do ! Staff were friendly and respected your privacy. Very peaceful and romantic. A great way to unwind with a breathtaking view.

Helpful?
Thank Sally L
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review

Sally L, Thank you for rating us as a must-do! Our goal is to provide customers with a superior experience that exceeds their expectations, we are delighted to have totally hit the spot. We truly value all of our customers and are always grateful for their feedback, so thanks again for being wonderful. Sincerely, The Onsen Team More 

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